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©
GDC Group Ltd. JAN 2017
OWNER GUIDE
Troubleshooting
Symptom
Cause
Corrective Action
Appliance will not ignite
Has the appliance been serviced?
The fire must have an annual service, the
frequency of service will depend on usage.
No ignition spark can be seen or
heard.
Ensure the control knob is in the 'off' position
and turn partially anti-clockwise to ignition
position 1/IGN until you feel some resistance.
Rotating control knob too fast
Slowly,
rotate control knob anti-clockwise to
ignition positions.
Control knob not '
fully pushed in
' for
sufficient period of time
Keep the control knob pushed in for 10
seconds and the burner should remain alight.
If not, repeat the sequence.
Cold Start Up of Appliance / Extreme
wind conditions
Slowly,
rotate control knob anti-clockwise to
ignition position 1/IGN. Keep the control knob
pushed in for 20-30 seconds and the burner
should remain alight. If not, repeat the
sequence.
Appliance is Cutting Out
Has the appliance been serviced?
The fire must have an annual service, the
frequency of service will depend on usage.
Cold Start Up of Appliance / Extreme
wind conditions
Set ignition to position 4 (fully on) for the first
10 minutes after lighting to warm up chimney.
Cutting out while in operation
Wait 3 minutes, return control knob to off
position and repeat the ignition sequence.
Sudden adjustments to control knob. Ensure the control knob is gradually adjusted
and not suddenly turned up.
Carbon Deposits / Sooting
When the appliance is in use for long
periods, these deposits can occur
occasionally.
Varying the burner settings will help to
remove these deposits during this operation.