19
Frequently asked questions
Question
Answer
There is a white
fi
lm on the
inside of the glass, is this
okay?
This happens due to composition of the gas from your supplier. Clean
as soon as possible (when the
fi
replace is cool) so it does not bake onto
the glass with time and become permanent. See pages 13–16 for
cleaning instructions.
When I start my
fi
replace,
the
fl
ame is blue or
transparent, is this normal?
This is normal, your
fl
ame will take on a more yellow/orange appearance
as the
fi
replace heats up.
When I start my
fi
replace,
the
fl
ame is dirty or black, is
this normal?
No. This is possibly caused by a blocked opening in the burner which
can be cleaned by vacuuming it - see pages 13–16 for cleaning
instructions. Call your dealer if the problem persists after cleaning.
Where can I purchase parts
for my
fi
replace? Who can
service my
fi
replace?
Any of our Valor dealers are able to order parts or provide
fi
eld service.
Please contact your dealer—see page 3, or visit
valor
fi
replaces.com/
contact
for a list of dealers near you.
It will be useful to quote your model and serial numbers, which can be
found on the
fi
replace information card attached to the
fi
replace—see
page 7. Servicing must be performed by a quali
fi
ed technician.