RELIANT RS45 AIR COMPRESSOR
WARRANTY CLAIMS PROCEDURE
090126-OP_r0 (JAN-2018)
PAGE - V
VANAIR MANUFACTURING, INC.
(844) VAN-SERV • www.vanair.com
CLAIMS PROCESS FOR
WARRANTED VANAIR
PARTS
This process must be used by owners of
Vanair
®
equipment in situations where a
warranted item needs repair or replacement
under the terms of the purchase warranty.
Do not return items to Vanair without prior
authorization from the Vanair Warranty
Administrator.
P
ROCEDURE
:
When a customer needs assistance in
troubleshooting a system and/or returning
parts, follow the steps below.
1. Locate the machine’s serial number:
The machine package serial number plate is
located inside the machine compartment on
the underside of the hood (see
Figure W-1
).
The hydraulic motor and the compressor
unit both also have their own individual serial
number/serial plates (see
Figure W-1
). For
issues particularly involving either the
hydraulic motor or the compressor unit,
these serial numbers may also be helpful for
conveying information. In any case, the
machine serial number can be used to
confirm and process any issue regarding the
machine overall, including the motor and the
compressor.
2. Have a list of the symptoms/condition/
malfunctions along with any applicable
temperature and pressure readings, and
also the number of operational hours
available:
Note that the above information will also
need to be included on the Return Material
Authorization Form (per
Step #6
); this form
is necessary for warranty processing if the
warranty claim is deemed valid by the
service case review.
3. Contact the Vanair
®
Service Department
by phone (1-844-VANSERV) to speak with
a Service Technician.
4. Vanair Service will troubleshoot the
problem based on the information
provided by the customer, and attempt to
return the unit to service as quickly as
possible.
5. If the unit cannot be returned to service,
and Vanair determines this matter is a
warranty issue, the Service Technician
will assign an RMA (Return Material
Authorization) number that will provide
for the return of the item to Vanair for
analysis and a final determination as to
the item’s warranty status.
6. Warranty Claims are solicited via a
Return Material Authorization (RMA)
Form. This form can be obtained by
request directly from the Vanair Service
Department:
Once a current form has been obtained,
follow the instructions given on the form to fill
in the information needed. This form is used
for the purpose of soliciting a warranty case.
Customers have 30 days after the RMA
number is issued to return the item. If the
NOTE
The RMA number must be placed on the
outside of the package being returned.
WARRANTY CLAIMS
PROCEDURE
Summary of Contents for Reliant RS45
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