18
P
ROBLEM
T
RY
THIS
...
1. On Platinum wall control, there is
no outdoor temperature displayed
on screen
__
.
• At its very start-up or after a power failure, it takes
some minutes before the outside temperature
appears on screen. Set the wall control on MIN or
MAX in VENT Mode.
• If the problem is not solved by the above, contact your
installer.
2.
On Platinum or Deco-Touch
wall control, error code E1 or E3
appears on screen.
• Contact your installer.
3 Nothing
works.
• See if the unit is plugged in.
• See if the unit is receiving power from the house
circuit breaker or fuse.
4. Condensation on windows (air too
humid).
• Operate the unit on maximum speed ventilation
until the situation is corrected.
• Leave curtains half-open to allow air circulation.
• Store all firewood in a closed room with a dehumidifier
or in a well ventilated room, or store the wood outside.
• Do not adjust the thermostat of your heating system
below 18°C (64°F).
5. Indoor air too dry.
• Temporarily use a humidifier.
• Operate the unit in recirculation mode (if available).
6. Air too cold at the air supply grille.
• Check if the exterior hood is blocked.
• Operate the unit in low speed ventilation, in intermittent
or in recirculation mode (if available).
• Install a duct heater.
7. The LED of the integrated control is
blinking green.
• There is a problem with the thermistor. The unit is still
working, but will defrost frequently.
Contact your installer.
8. The LED of the integrated control is
blinking amber.
• There is a problem with the motorized damper. The
unit is OFF. For a 2½-hour period, the unit will try to
reset the damper every 30 minutes. After 2½ hours,
if the problem is not solved, the unit stops trying to
reset damper.
• Contact your installer.
9. The integrated control push button
does not work.
• The 30-second boot sequence is not completed.
• See
Integrated Control
on page 4.
4. Troubleshooting
If the problem is still not solved, call your installer or the nearest approved Service Center. You
can also reach the Customer Service Department at the following phone number:
1-800-567-3855.
If the unit does not work properly, reset the unit by unplugging it for one minute and then
replug it. If it is still not working properly, refer to table below. First make sure that the
integrated control is set to OFF (no LED).
