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6. Q&A
Q: Why can’t I access to the NexStar FX control panel?
A: Please connect the NexStar FX directly to your computer via RJ45 port. Open your web browser and key
in the default IP address 192.168.1.1 then type “admin” for both Account name and password to enter the
NexStar FX control panel.
Q: Why are some of the functions and settings unavailable?
A: Many of the functions require a hard drive to be installed. Make sure you have a HDD installed and for-
matted using disk tools.
Q: I lost my password, what do I do?
A: Turn on the NexStar FX. While it is on, press and hold the reset button for 5 seconds. This will reset the
NexStar FX to factory default settings. The default login is admin/admin. Please note that resetting the
device
will not
erase SAMBA/FTP account settings.
Q: Why can’t I create/share folders in SMB or FTP server with a non-English language?
A: To avoid languages support issue, you are suggested to create/share folders with English characters
only.
Q: Why can’t I upload iles via LAN connection?
A: Please make sure the NexStar FX is connected properly and you have the access rights (read & write) for
the folders.
Q: Why do I keep getting disconnected from the NexStar FX?
A: Please make sure you have enough bandwidth for uploading large iles. A complicated network environ
-
ment with too many workgroups or too many layers of network can result in network disconnection.
Q: How can I reduce the noise of the NexStar FX?
A: Make sure the hard drive/case/fan are properly seated without interference and put the rubber feet on the
case.
Q: Why does Windows XP not allow me to enter SMB folder with password via the NAS?
A: Please update Windows XP to SP2 or above. If you have Norton Internet Security installed, please check
with Norton Service Center.
Q: What is NexStar FX’s default login name and password?
A: The default Login name is “admin” and the default password is “admin”.
Q: How do I access my NexStar FX via the Internet ?
A: If your NexStar FX is using a public IP, please perform the following steps.
1. Enter the web coniguration of the NexStar FX and go to the FTP Server page to enable FTP Status.
2. Create User account and user restrictions.
