Vantec UGT-PCE430-2C User Manual Download

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UGT-PCE430-2C/4C

Page 10

Chapter 3: Troubleshooting Tips



If card and devices connected to the computer do not seem

to be working properly, please perform below basic

troubleshooting steps:

Check that all cables are correct and securely connected.

Make sure USB device’s power is turned on.

Make sure the devices are getting enough power.

Make sure there is no problem with the card installation.



Computer failed to start after inserting the USB 3.0 PCI

Express card.

Turn off the computer, remove the USB 3.0 PCI Express Card,

and try to restart the computer. If the computer starts

successfully, it means that the card has not been inserted

into the PCI Express slot correctly. Please clean slot contact

with a dry cloth and try another PCIe x4 slot. This PCIe x4

card will also fit into the PCIe x8 or x16 slot.



Getting a yellow exclamation point on controller

Summary of Contents for UGT-PCE430-2C

Page 1: ...Dual Quad Chip 4 Port Dedicated 5Gbps USB 3 0 PCIe Host Card User Manual Model UGT PCE430 2C 4C All brand names and trademarks are properties of their respective owners www vantecusa com...

Page 2: ...troduction 3 1 1 Features 3 1 2 System Requirements 4 1 3 Package Contents 4 Chapter 2 Getting Started 5 2 1 Hardware Installation 5 2 2 Driver Installation 6 2 3 To verify the Hardware device 8 2 4 T...

Page 3: ...vides 2 4 Chip for Dedicated bandwidth for Very High Speed Connection Support USB Battery Charging Specification Revision 1 2 Compliant with Intel s eXtensible Host Controller Interface xHCI Specifica...

Page 4: ...8 8 1 Server 2012 2008 R2 2003 and Linux Kernel 2 6 31 or later Included Standard and Low Profile bracket for easy installation into standard or small form factor system 1 2System Requirements Window...

Page 5: ...im Line system please replace the bracket with the provided low profile bracket by first removing the two screws holding the full height bracket replace the bracket with the low profile bracket and se...

Page 6: ...em 9 Once the computer is powered ON proceed with the installing the necessary drivers NOTE If you are using Windows 8 or 8 1 your system will automatically detect the device and install the necessary...

Page 7: ...UGT PCE430 2C 4C Page 7 Note Actual image may varies 3 When the installation is done select Finish 4 Your device is now ready for use...

Page 8: ...anager tab in the Windows Control Panel Start Control Panel Device Manager 2 Double click on the Universal Serial Bus controllers device and it will expand the subset showing Renesas Electronics USB 3...

Page 9: ...on the Programs and Features tab in the Windows Control Panel Start Control Panel Programs and Features 2 Entry Uninstall or change a program page and double click Renesas Electronics USB 3 0 Host Con...

Page 10: ...ugh power 4 Make sure there is no problem with the card installation Computer failed to start after inserting the USB 3 0 PCI Express card Turn off the computer remove the USB 3 0 PCI Express Card and...

Page 11: ...nother card in your system Please move the card to another available slot Restart your computer Windows will re configure itself and re assign resources Check your device manager again A message is di...