vantiva COM3000, Troubleshooting Manual

Page 1: ...COM3000 TROUBLESHOOTING MANUAL COM400 COM421 COM51 COM50 QAM4...

Page 2: ...1 Software Updates 9 3 2 Activation Issues 10 3 3 Signal Issues 10 3 4 Syslog Server Setup 11 4 Troubleshooting Specific Senarios 14 4 1 COM51 Card not Visible in Chassis 14 4 2 Reset COM400 PORTS 14...

Page 3: ...3 COM 3000Troubleshooting Date Jan 2024 Version 1 Revision Record Revision Date Revision Editor Revision Description 2 1 18 24 AP Added SR edits...

Page 4: ...oblems 2 1 SATELLITE SIGNAL INPUT Before troubleshooting the COM3000 verify satellite signal at the COM51 input signal passes EIV check on the DIRECTV AIM meter Remove the cable from the COM51 input a...

Page 5: ...COM51 card you are logged into Using the hyperlinks in the Pairing Info tab logs you into each individual COM51 card The expected response is shown below Unauthorized channels are tuned to the COM51...

Page 6: ...ount is zero based however the tuners are shown in the Overview and Discover screens starting with 1 The entry below indicates tuner 1 is tuned to an unauthorized channel No packets 0 171 HD SD Author...

Page 7: ...ware can be found in the COM3000 Integrator s Installation Manual 2 4 COM51 LICENSING Verify the COM51 is licensed for the services being delivered in the SYSINFO tab of the COM51 Clear HD RLHD IP No...

Page 8: ...p may clear the problem There is nothing wrong with powering down the system waiting a couple of minutes and reapplying power 2 7 COM51 RESET BUTTON Shown below is the COM51 reset button accessed via...

Page 9: ...ributor or Vantiva support for further assistance The information shown below is the result of clicking the Syslog hyperlink at the top of any COM3000 web interface page Note that the syslog will only...

Page 10: ...caused by a failure to communicate with the SWiM CC Errors CC is an abbreviation for Continuity Count CC errors tell us packets in the transport stream were dropped The syslog entries below show CC er...

Page 11: ...up on a local PC There are multiple syslog programs available For this exercise we are using TFTPD32 Tftpd32 is a free program you can download at http tftpd32 jounin net tftpd32_download html You ma...

Page 12: ...r each card you want to capture logs from Reboot the COM51 card s Create a directory named syslog in the root of the C drive c syslog Open the Tftpd32 program and click on the GLOBAL settings Select S...

Page 13: ...d verify the log information is populating the file The syslog files will grow large quickly especially if you are logging several COM51 cards simultaneously You may want to archive the files every co...

Page 14: ...en for the COM400 slots containing COM51 cards If one of the lights is red and speed shows down resetting the port may resolve the issue From the Configured column change the settings from Auto to Dis...

Page 15: ...e at its own IP address but cannot be seen by other cards in the chassis However once discovered the COM cards will remember each other s IP address This can be resolved in two ways 1 Set network swit...

Page 16: ...cters are appended to the end of the log To determine if the QAM4 is functioning properly click the qamLog button a few times with several seconds between presses Ideally the qamLog will show CCCCCCCC...

Page 17: ...eed to be transcoded back to unencrypted SD When using a SD encoder all RF signals come from the transcoders The COM system sends an IP stream to the Transcoder which changes the signals to standard d...

Page 18: ...A is a specially configured COM51 card which works only with the Technicolor NTSC 8 analog modulator It will not stream IP video to a QAM or ethernet port Only the NTSC 8 will receive video data from...

Page 19: ...rier COM3000 This describes the Technicolor system consisting of a COM400 421 chassis COM51 or cards and QAM20 QAM4 modulators Replaced previous product COM2000 COM51 Receiver Card Receiver cards for...

Page 20: ...on to develop standards for coded representation of digital audio and video and related data Most commercial and some residential TVs support MPEG4 standards All DIRECTV HD signals are MPEG4 contained...

Page 21: ...includes current and future programming information http www atscforum org Satellite Distribution Network This network consists of the dish LNB and associated equipment necessary to provide KA KU band...