LNG-PRN-0137 User Manual (HW)
16
Warranty
Product warranty
VANTRON warrants to its CUSTOMER that the Product manufactured by VANTRON, or its
subcontractors will conform strictly to the mutually agreed specifications and be free from
defects in workmanship and materials (except that which is furnished by the CUSTOMER)
upon shipment from VANTRON. VANTRON’s obligation under this warranty is limited to
replacing or repairing at its option of the Product which shall, within
12 months or 24 months
depending on the Product after shipment, effective from invoice date, be returned to
VANTRON’s factory with transportation fee paid by the CUSTOMER and which shall, after
examination, be disclosed to VANTRON’s reasonable satisfaction to be thus defective.
VANTRON shall bear the transportation fee for the shipment of the Product to the CUSTOMER.
Out-of-Warranty Repair
VANTRON will furnish the repair services for the Product which are out-of-warranty at
VANTRON’s then-prevailing rates for such services. At customer’s request, VANTRON will
provide components to the CUSTOMER for non-warranty repair. VANTRON will provide this
service as long as the components are available in the market; and the CUSTOMER is
requested to place a purchase order up front. Parts repaired will have an extended warranty
of 3 months.
Returned Products
Any Product found to be defective and covered under warranty pursuant to Clause above,
shall be returned to VANTRON only upon the CUSTOMER’s receipt of and with reference to a
VANTRON supplied Returned Materials Authorization (RMA) number. VANTRON shall supply
an RMA, when required within three (3) working days of request by the CUSTOMER. VANTRON
shall submit a new invoice to the CUSTOMER upon shipping of the returned products to the
CUSTOMER. Prior to the return of any products by the CUSTOMER due to rejection or warranty
defect, the CUSTOMER shall afford VANTRON the opportunity to inspect such products at the
CUSTOMER’s location and no Product so inspected shall be returned to VANTRON unless the
cause for the rejection or defect is determined to be the responsibility of VANTRON. VANTRON
shall in turn provide the CUSTOMER turnaround shipment on defective Product within
fourteen (14) working days
upon its receipt at VANTRON. If such turnaround cannot be
provided by VANTRON due to causes beyond the control of VANTRON. VANTRON shall
document such instances and notify the CUSTOMER immediately.
