Appendix
NetCam1S, NetCam6, NetCamPlus Manual, © VCS GmbH
81
7
Appendix
7.1
Service and Troubleshooting
7.1.1
General Service Remarks
The user should never intend to personally perform repairs at a NetCam unit. Opening
a unit will immediately void any warranty. Leave all maintenance and repairs exclu-
sively to qualified technical personnel. Exchange a defective unit with a replacement
unit and send it in for repair.
7.1.2
Error Symptoms and Troubleshooting
The following instructions will facilitate troubleshooting of frequent problems, often re-
lated to installation as well as operation of NetCam units. Please contact the distribu-
tor, if the problem persists after reference to the instructions given here. In this case
it is necessary to mention the serial number noted on the bottom of the unit and the
firmware version.
The terminal program does not connect to the NetCam unit:
•
Check the connection between NetCam and the COM-port of the PC. Use the
socket labelled ’Modem’ or ’Camera’ at the NetCam side and use the supplied ca-
ble to connect to one of the serial interfaces of the PC, COM1 or COM2.
•
Check the communication parameters used by the NCTerm program in the menu
‘Interface Settings’. The selected COM-port as well as baudrate, number of data
and stop bits and parity have to agree with the values configured inside NetCam.
•
If you do not know the communication parameters of the NetCam unit you are try-
ing to connect to, proceed as follows: Configure NCTerm to 19200 Baud, 8 data
bits, no parity, 1 stop bit. Disconnect the NetCam from the power supply for sev-
eral seconds before you reconnect power. If cabling and COM-port selection is ok,
NetCam should now communicate with the terminal program and you should be
able to continue with your configuration.
No connection or no video transmission possible:
•
Check NetCam for proper installation and configuration.
•
Check the connection between NetCam and the ISDN outlet (S
0
-plug), or be-
tween NetCam and the external modem and modem and the telephone network.
Use only the supplied ISDN cable.
•
When connecting an external modem use the optionally available modem cable.
Summary of Contents for NetCam1
Page 1: ...NetCam1 NetCam6 NetCamPlus Manual VCS Video Communication Systems GmbH...
Page 6: ...NetCam1S NetCam6 NetCamPlus Manual VCS GmbH 6...
Page 42: ...NetCam1S NetCam6 NetCamPlus Handbuch VCS GmbH 42...
Page 80: ...Configuration Using NCTerm NetCam1S NetCam6 NetCamPlus Manual VCS GmbH 80...
Page 90: ...Appendix NetCam1S NetCam6 NetCamPlus Manual VCS GmbH 90...