User Manual VDO SmartTerminal
Data transfer
Troubleshooting
© Continental Automotive GmbH
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– Virus scanner or malware scanner
Current software products can cause a blockage as they believe the con-
nection is an attack. In this case, please contact the software manufac-
turer in order to resolved this blockage.
• Username or password is incorrect.
If the combination of user name and password is incorrect, you cannot ac-
cess the system. In this event, check your entries and observe upper and
lower case.
• Version does not match
The error situation occurs when there is a version conflict between the ver-
sion of the VDO TerminalTools and the VDO TerminalService. This is usu-
ally the case when one of the two components was updated by a software
update, but not the other. In this event, check the version of all installations
within the network.
Summary of Contents for SmartTerminal
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