7 SERVICE AND SUPPORT
VeEX Inc. is committed to providing excellent service worldwide. Our goal is to provide you with professional
assistance in the use of our software and services, wherever you are located. Technical Support and Customer
Service solutions vary by country. If you have questions about the services, please refer to the Technical Support
section below.
At VeEX Inc. we get everyone involved and trained to handle Customer service and support requirements. This
assures our customers that there is always someone that can be reached at a moment’s notice. VeEX Inc. also
provides product training to regional representatives allowing them to provide some of the product support locally
and in a prompt and personalized manner.
7.1 Technical Support
Repairs and/or calibration are typically completed in 5 to 10 working days. The factory pays shipping costs only
when returning equipment to a customer following warranty repair. It is the responsibility the customer to notify
the factory technical support persons prior to shipping products for servicing, since many times problems may be
solved over the telephone, saving the user more precious time and shipping costs.
A number and e-mail address for technical and sales support are provided below.
Tel: +1 510 651 0500
Fax: +1 510 651 0505
E-mail: customercare@veexinc.com
Web Site: http://www.veexinc.com
7.2 Warranty Information
This VeEX Inc. product is warranted against defects in materials and workmanship during its warranty period.
The warranty period for this product is contained in the warranty page on http://www.veexinc.com.
VeEX Inc. agrees to repair or replace any assembly or component found to be defective under normal use during
this period. The obligation under this warranty is limited solely to repairing or replacing the product that proves to
be defective within the scope of the warranty when returned to the factory. This warranty does not apply under
certain conditions, as set forth on the warranty page on http://www.veexinc.com. Please refer to the website for
specific details.
THIS IS A LIMITED WARRANTY AND THE ONLY WARRANTY MADE BY VEEX INC. VEEX INC. MAKES NO
OTHER WARRANTY, REPRESENTATION OR CONDITION, EXPRESS OR IMPLIED, AND EXPRESSLY DIS
-
CLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
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AT1700 series Manual D07-00-066P Rev. A00
