Version 0.1
23 September 2005
Page 40 of 41
For use with Vega 50 FXS – SIP version 04.02.07 T014 or greater.
© 2002-2005 VegaStream Ltd.
12. Technical Support
Support information can be found on the VegaStream Support web site
www.VegaAssist.com
If you require help from VegaStream support personnel, please use the serial interface or telnet
into the unit, log in and then type:
show support
sip monitor on
log display on
Carry out the interaction you want explained, then copy the information provided by the Vega and
e-mail it to
support@VegaStream.com
together with your question.
Notes:
1. If the screens do not appear as indicated, check that Java is enabled on your web
browser (Tools>internet options>Security, select internet and custom level and configure
Microsoft VM Java permissions and Scripting parameters as indicated below.
2. Where there are multiple sections – each with a
button – entries must be made
to one section at a time, and those entries confirmed by the
button before the
next section is altered. Each
button only confirms entries for its own section.
Any changes in other sections will be discarded when the
is pressed.
3. Loss of audio mid call – consider reducing the selection of available codecs (see section
1.5). Some equipment, when presented with multiple codecs, may try and switch codec
mid-call. Vegas do not support changing codec type mid-call.
4. Mismatched audio codecs. Use SIP monitor on to identify this. If the codecs of the
endpoints are mismatched this will be reported as error 606 “No matching media”. To
rectify, enable the appropriate audio codec (see section 1.5).
5. Outbound calls from the Vega send the INVITE to “Default Proxy Host Name/IP” with the
request line: “INVITE sip: <dest TEL:>@Default Proxy Host Name/IP”.
