5
1.2. TROUBLESHOOTING
Mistake
Possible cause and solution
Electric height adjustment does not work
There is no power on the chair’s battery. Charge the
battery with the supplied charger
Manual height adjustment does not work
There is too much load or uneven load on the chair.
Try to adjust the height without sitting in the chair. If
this does not work, the gas cartridge is defective and
should be replaced. Contact your VELA supplier
The brake function does not work
The brake is not activated. See section 2.0.9.
The armrest seems loose
One of the hand screws might be loose. Tighten the
hand screw
The chair rolls badly
Wheels are blocked. Clean the wheels for wire residue
and the like.
If the above does not solve your problem, you should contact your VELA
supplier.
