Velleman® Service and Quality Warranty
Since its foundation in 1972, Velleman® acquired
extensive experience in the electronics world and
currently distributes its products in over 85
countries.
All our products fulfil strict quality requirements
and legal stipulations in the EU. In order to ensure
the quality, our products regularly go through an
extra quality check, both by an internal quality
department and by specialized external
organisations. If, all precautionary measures
notwithstanding, problems should occur, please
make appeal to our warranty (see guarantee
conditions).
General Warranty Conditions Concerning
Consumer Products (for EU):
• All consumer products are subject to a 24-month
warranty on production flaws and defective
material as from the original date of purchase.
• Velleman® can decide to replace an article with
an equivalent article, or to refund the retail value
totally or partially when the complaint is valid and
a free repair or replacement of the article is
impossible, or if the expenses are out of
proportion.
You will be delivered a replacing article or a
refund at the value of 100% of the purchase price
in case of a flaw occurred in the first year after the
date of purchase and delivery, or a replacing
article at 50% of the purchase price or a refund at
the value of 50% of the retail value in case of a
flaw occurred in the second year after the date of
purchase and delivery.
• Not covered by warranty:
- all direct or indirect damage caused after
delivery to the article (e.g. by oxidation, shocks,
falls, dust, dirt, humidity...), and by the article, as
well as its contents (e.g. data loss), compensation
for loss of profits;
- consumable goods, parts or accessories that are
subject to an aging process during normal use,
such as batteries (rechargeable, non-
rechargeable, built-in or replaceable), lamps,
rubber parts, drive belts... (unlimited list);
- flaws resulting from fire, water damage,
lightning, accident, natural disaster, etc.…;
- flaws caused deliberately, negligently or
resulting from improper handling, negligent
maintenance, abusive use or use contrary to the
manufacturer’s instructions;
- damage caused by a commercial, professional
or collective use of the article (the warranty
validity will be reduced to six (6) months when the
article is used professionally);
- damage resulting from an inappropriate packing
and shipping of the article;
- all damage caused by modification, repair or
alteration performed by a third party without
written permission by Velleman®.
• Articles to be repaired must be delivered to your
Velleman® dealer, solidly packed (preferably in
the original packaging), and be completed with
the original receipt of purchase and a clear flaw
description.
• Hint: In order to save on cost and time, please
reread the manual and check if the flaw is caused
by obvious causes prior to presenting the article
for repair. Note that returning a non-defective
article can also involve handling costs.
• Repairs occurring after warranty expiration are
subject to shipping costs.
• The above conditions are without prejudice to all
commercial warranties.
The above enumeration is subject to
modification according to the article (see
article’s manual).
Velleman® service- en kwaliteitsgarantie
Velleman® heeft sinds zijn oprichting in 1972 een
ruime ervaring opgebouwd in de
elektronicawereld en verdeelt op dit moment
producten in meer dan 85 landen. Al onze
producten beantwoorden aan strikte
kwaliteitseisen en aan de wettelijke bepalingen
geldig in de EU. Om de kwaliteit te waarborgen,
ondergaan onze producten op regelmatige
tijdstippen een extra kwaliteitscontrole, zowel door
onze eigen kwaliteitsafdeling als door externe
gespecialiseerde organisaties. Mocht er ondanks
deze voorzorgen toch een probleem optreden,
dan kunt u steeds een beroep doen op onze
waarborg (zie waarborgvoorwaarden).
Algemene waarborgvoorwaarden
consumentengoederen (voor Europese Unie):
• Op alle consumentengoederen geldt een
garantieperiode van 24 maanden op productie- en
materiaalfouten en dit vanaf de oorspronkelijke
aankoopdatum.
• Indien de klacht gegrond is en een gratis
reparatie of vervanging van een artikel onmogelijk
is of indien de kosten hiervoor buiten verhouding
zijn, kan Velleman® beslissen het desbetreffende
artikel te vervangen door een gelijkwaardig artikel
of de aankoopsom van het artikel gedeeltelijk of
volledig terug te betalen. In dat geval krijgt u een
vervangend product of terugbetaling ter waarde
van 100% van de aankoopsom bij ontdekking van
een gebrek tot één jaar na aankoop en levering,
of een vervangend product tegen 50% van de
kostprijs of terugbetaling van 50 % bij ontdekking
na één jaar tot 2 jaar.
