Velleman VTSDIR, User Manual

Velleman® Service and Quality Warranty 

Velleman® has over 35 years of experience in the electronics 
world and distributes its products in more than 85 countries. 
All our products fulfil strict quality requirements and legal 
stipulations in the EU. In order to ensure the quality, our 
products regularly go through an extra quality check, both by 
an internal quality department and by specialized external 
organisations. If, all precautionary measures 
notwithstanding, problems should occur, please make appeal 
to our warranty (see guarantee conditions). 

General Warranty Conditions Concerning Consumer 
Products (for EU): 

• All consumer products are subject to a 24-month warranty 
on production flaws and defective material as from the 
original date of purchase. 
• Velleman® can decide to replace an article with an 
equivalent article, or to refund the retail value totally or 
partially when the complaint is valid and a free repair or 
replacement of the article is impossible, or if the expenses 
are out of proportion. 
You will be delivered a replacing article or a refund at the 
value of 100% of the purchase price in case of a flaw 
occurred in the first year after the date of purchase and 
delivery, or a replacing article at 50% of the purchase price 
or a refund at the value of 50% of the retail value in case of 
a flaw occurred in the second year after the date of purchase 
and delivery. 

• Not covered by warranty: 

- all direct or indirect damage caused after delivery to the 
article (e.g. by oxidation, shocks, falls, dust, dirt, 
humidity...), and by the article, as well as its contents (e.g. 
data loss), compensation for loss of profits; 
- frequently replaced consumable goods, parts or accessories 
such as batteries, lamps, rubber parts, drive belts... 
(unlimited list); 
- flaws resulting from fire, water damage, lightning, accident, 
natural disaster, etc. …; 
- flaws caused deliberately, negligently or resulting from 
improper handling, negligent maintenance, abusive use or 
use contrary to the manufacturer’s instructions; 
- damage caused by a commercial, professional or collective 
use of the article (the warranty validity will be reduced to six 
(6) months when the article is used professionally); 
- damage resulting from an inappropriate packing and 
shipping of the article; 
- all damage caused by modification, repair or alteration 
performed by a third party without written permission by 
Velleman®. 
• Articles to be repaired must be delivered to your 
Velleman® dealer, solidly packed (preferably in the original 
packaging), and be completed with the original receipt of 
purchase and a clear flaw description. 
• Hint: In order to save on cost and time, please reread the 
manual and check if the flaw is caused by obvious causes 
prior to presenting the article for repair. Note that returning 
a non-defective article can also involve handling costs. 
• Repairs occurring after warranty expiration are subject to 
shipping costs. 
• The above conditions are without prejudice to all 
commercial warranties. 

The above enumeration is subject to modification 
according to the article (see article’s manual).