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XX. Cruz Support

Cruz Support is available at http://cruzsupport.velocitymicro.com. There are a large 

number of imformative knowledgebase articles to answer your questions. You can 

also download the latest manual for your product. Once registered at the site, you 

can register your product, submit tickets for support, and administer your tickets and 

personal profile.

How Do I Get Support?

Registering for support is easy and free. 

1. If you have not already done so, create a Support account for yourself at our website: 

http://cruzsupport.velocitymicro.com/ics/support/mylogin.asp. 

Note: Those customers who have purchased a Cruz product directly from Velocity Mi-

cro may skip this step.

2. Then register your purchased Cruz products: 

http://cruzsupport.velocitymicro.com/ics/support/productRegister.asp 

3. When complete, go to ‘My Products’ (http://cruzsupport.velocitymicro.com/ics/support/my-

Products.asp) and submit a ticket for the product you are seeking support for. 

4. If you need to return your Cruz product for repair, you must first contact our technical sup-

port for a RMA (Returned Merchandise Authorization).

Note: Proof of Purchase (http://cruzsupport.velocitymicro.com/ics/support/KBAnswer.

asp?questionID=835) is required for RMA services. You create a ticket to upload your Proof of 

Purchase.

RETURN TO TABLE OF CONTENTS

29

Summary of Contents for Cruz R103

Page 1: ...Getting Started with User Guide CruzReader and Cruz Reader SE with...

Page 2: ...ASTRO VIII Transferring Files IX File Formats X Preloaded Apps XI Buying Books XII Installing ePUBS XIII Loading Playing Media XIV Installing Apps XV Factory Restore XVI Touch Calibration XVII System...

Page 3: ...RN TO TABLE OF CONTENTS Power on off Reset Mini USB port SD card reader Volume up down Status Bar Touch screen Speakers DC IN Power Headphone jack I Get Acquainted Figure 1 Device Exterior 2 Charging...

Page 4: ...does it mean NOTE If you choose to use a tool like a stylus be careful it does not have a metal tip which could scratch the touch screen Resistive screens work best when using a sharp precise touch l...

Page 5: ...dlock buttons on either side The Battery should have a nominal charge on it out of the box and should charge fairly rapidly Connect the charger to the DC IN jack on your Cruz for 20 to 30 minutes for...

Page 6: ...To the left of the date you will see a Battery Life icon This icon changes to a Battery Charging icon when the DC Adapter is connected and plugged into the wall socket regardless if there is a full c...

Page 7: ...ntext menu that opens From there select any of the available widgets The image shown here includes third party apps not included on your Read er Tapping holding on an open spot on the homescreen opens...

Page 8: ...is that you are connecting to your Cruz to your own home Wi Fi Access Point AP or a free unsecured Wi Fi hotspot From the Home Screen select the shortcut icon that reads Wi Fi Settings and ensure that...

Page 9: ...r near full strength next to the date and time Troubleshooting 1 If you change the password of your wireless network be sure to also change the remembered password 2 If the connection is not made auto...

Page 10: ...ct to an Exchange server contact your business systems Network Administrator for assistance Username or Email Address This must be either your email alias the part in front of the character or your fu...

Page 11: ...gs Sound display Brightness 6 Use Web Widgets Wisely Widgets that access the Web consume more power than widgets that do not 7 Reduce Automatic Updates Adjust settings within your apps that use an aut...

Page 12: ...oid operating system uses this inter nal embedded storage You may not adminis ter these les To protect your External SD card s le and directory structure integ rity it should be unmounted before remov...

Page 13: ...tab check the applications you want to install and click Install Button 6 Uninstall In the Installed Apps tab check the applications you want to uninstall and click Menu Uninstall 7 Backup In the Ins...

Page 14: ...with a new drive letter assigned If your external SD card is also inserted it also will appear with its own drive letter The Autoplay feature of Windows may open asking you what you want to do with t...

Page 15: ...o access your card STEP 3 Select the Multi button on the menu bar then tap each le you want to move to your Cruz device You know the le is selected when the le name is highlighted STEP 4 Select the Co...

Page 16: ...all les are encoded the same For example some MPEG4 les will work but others may not depending on how they were encoded and compressed Natively supported file types include but are not limited to Audi...

Page 17: ...d stay in the loop Calculator No Turns your Cruz into a fully functioning calculator with touch screen inputs Calendar No Stores important scheduled events organizes your appointments Stay up to date...

Page 18: ...p can play music while other apps are running Of ce Suite No Allows you to view Microsoft Of ce les including Excel Spreadsheets Word documents and even PowerPoint presentations Settings No Access dev...

Page 19: ...u will be presented with a page that shows New Releases Top Downloads Free books and the option to search browse Pick one Your Cruz offers the remarkable opportunity of carrying all your favorite book...

Page 20: ...he book cover the price a Buy Now button as well as a ynopsis of the book lower on the page STEP 6 Clicking Buy Now will bring up a payment and billing info window Insert your billing information and...

Page 21: ...rotected ePUB on your Cruz visit www cruzreader com or call one of our support technicians at 1 800 296 4312 Step 1 Install FBReader from the Cruz Market Apps Books Reference FBReader onto your Cruz S...

Page 22: ...th social networks it also functions as a great portable media player too Just load up your SD card with your music collection favorite pictures or digital videos and take all of your favorites on the...

Page 23: ...the toolbar along the bottom of the screen NOTE Your media playback experience will be optimal with no other apps or widgets running in the background If you experience hesitation or stuttering with...

Page 24: ...tall any number of eReader Android apps allowing you to have multiple eReader le formats all on one Cruz Reader To the right you ll see the expandable App Panel that can be found at the bottom of the...

Page 25: ...it Step 3 Open the Application Manager Settings Applications and make sure the Unknown Sources option is checked so that you may install 3rd party apps Step 4 Open your File Manager app and navigate t...

Page 26: ...m the PC and insert it into the external SD slot of the Cruz Reader To be sure that you have sufficient power to complete the update attach your DC charger and confirm the unit is charging Step 4 Hold...

Page 27: ...implement to use as a stylus A closed retractable ball point pen works well Be as precise as possible and be careful not to accidentally touch any other part of the screen during the calibration proce...

Page 28: ...0 5 or higher preferred Processor Intel Pentium II or AMD K6 2 300MHz or higher PowerPC G3 300MHz or higher Including Intel based Macs RAM 128 MB 256 MB Video Super VGA 800 X 600 or higher resolution...

Page 29: ...purchase date of this product If you would like to have a copy of the GPL or certain other open source code in this component on a CD Velocity Micro will mail to you a CD with such code for 5 plus the...

Page 30: ...pport mylogin asp Note Those customers who have purchased a Cruz product directly from Velocity Mi cro may skip this step 2 Then register your purchased Cruz products http cruzsupport velocitymicro co...

Page 31: ...o gives you access to important updates and information throughout the duration of ownership Registration takes just minutes via the Velocity Micro support hub We are happy to help with this process s...

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