XXV. WARRANTY INFO
A. CONTENT OF LIMITED WARRANTY
1. Velocity Micro Electronics, Inc. (“VME”) warrants hardware products against defects in materials
and workmanship for a period of one year from date of purchase (“Warranty Period”). The customer is
responsible for keeping all original proof of purchase documents during this time.
2. Concerning software products, VME Limited Warranty applies only to a failure to execute program-
ming instructions. VME does not guarantee the operation of any product will be uninterrupted or error
free.
3. VME Limited Warranty covers only those defects which arise as a result of normal use of the prod-
uct, and does not apply to:
a. Improper or inadequate maintenance or modification;
b. Software, interfacing, media, parts, and supplies not provided or supported by VME
4. If VME receives, during the applicable Warranty Period, notice of a defect in any hardware product,
which is covered by VME’s warranty, VME will either repair the product using new or refurbished re-
placement parts or replace the defective product with new or like-new product of the same model with
the same functionality as the original unit. If VME is unable to repair or replace the defective product,
the customer will either be offered a comparable model* (if available) or will be refunded the purchase
price of the defective product. When a product is exchanged, any replacement item becomes the
property of the customer and the replaced item becomes VME’s property. (* whose functionality is at
least equal to that of the product being replaced.)
5. VME shall have no obligation to replace or refund a defective product until the customer returns the
defective product to VME.
6. VME is not responsible (i) for any data stored on the returned products. Customers should backup
his/her data prior to shipping the unit back to VME. Hard drives and devices which include a hard disk
or other memory storage system will be reformatted during the repair process (even if the repair is
not related to the hard drive itself) and will not include the customer’s data when it is returned. (ii) for
protecting the confidentiality of any data on a product sent in for repair.
7. To get the latest updates and information about your Cruz, recommend that you register your war-
ranty. Please visit http://www.cruztablet.com and stay up to date!
8. VME’s limited warranty is only valid in the country of purchase.
9. VME does not warrant against damages incurred to the LCD screen. Devices returned with broken
LCD screen will be evaluated by a VME technician who will determine if such damage falls within the
scope of product neglect or misuse and hence whether or not it is guaranteed.
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