Venstar Skyport Communications, Installation Instructions Manual

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Page 2: ...he Firmware via Wi Fi Programming Setting the Schedule Remotely Remote Sensors Installing and Monitoring a Remote Sensor User Accounts Adding Additional Users to Skyport TROUBLE SHOOTING Adding Another Wire Option 1 Adding Another Wire Option 2 Wi Fi Key is not Recognized Network Connection Errors or Frozen Screen Adobe Air is not Installed Contractor Tips ...

Page 3: ...teps tion My Thermostat The most current ColorTouch firmware revision number may be viewed at the bottom of the ColorTouch Assistant Software home screen Install the Wi Fi Key and connect to a local router Go to www venstar com and create a Skyport account a Enter the 16 digit ID code on the thermostat into Skyport b Enter the 6 digit confirmation code on the thermostat into Skyport After receivin...

Page 4: ...ACC0454 Wi Fi Installation ...

Page 5: ...at on the back plate Installation of the included locking clip is is strongly recommended Important Do not install upside down and force in slot or it may damage the thermostat Wi Fi key when installed correctly will easily slide in slot Insert the Skyport Wi Fi Key all the way into the SD slot of the ColorTouch thermostat The cut corner of the Key s circuit board faces up as shown in figure 1 ACC...

Page 6: ...stat to the home screen Pressing YES will proceed to step 3 If Wi Fi setup screen does not appear go to the Troubleshooting section page vi ACC0454 Wi Fi Installation Scans for up to 90 seconds The thermostat will scan for all available networks Select the appropriate network from the list on the display ...

Page 7: ...ds Select Automatic Press Next If the network requires security press PASSWORD and enter the password on the keyboard then press DONE If no security is required PASSWORD will not appear Press NEXT to continue ACC0454 Wi Fi Installation ...

Page 8: ... procedure is not successful see page vii You are now at the Accessory Info screen in the Menu The status of the thermostat will show that it is Connected to the Wi Fi LAN The ID on this screen will be needed to create an account to establish a successful connection to Skyport Cloud Services ACC0454 Wi Fi Installation ...

Page 9: ...n the Wi Fi status screen includes ID the thermostat and wi fi key custom ID code Network the name of the local router Signal the signal strength of the local router IP the local IP address Wi Fi how long you have been connected to the local router Skyport how long you have been connected to the Skyport Cloud Services Website http venstar skyport cloud com ...

Page 10: ...Setting up a Skyport Account ...

Page 11: ...This will transfer you to the venstar skyportcloud com website Click the button Logon to www venstar com and click the button Setting up a Skyport Account ...

Page 12: ...Touch and then press the Verify Device button If you need to get back to this screen click Menu Down Arrow Accessories Accessories Info Enter your User Details and press CONTINUE Read the Getting Started instructions and press CONTINUE Setting up a Skyport Account ...

Page 13: ...ication Code will appear on your thermostat Your unique Verification Code must be entered into the Skyport New Ac count Setup page then press the Confirm Verification Code Button Your unique Verification Code will appear on the ColorTouch thermo stat after you enter your Device ID ...

Page 14: ...p a Skyport Account After creating a Skyport account the Skyport Messen ger will send an email valida tion to the email listed on the account The user must click on the link contained in the email to validate the account Click the Create Account button to finalize your account information ...

Page 15: ...tar Skyport Click Install Enter your ID and Password from the Skyport website iPhone iPad Instructions Go to the App Store on your iPhone or iPad Press the Search button Input Venstar Select Venstar Skyport Click FREE to install Enter your ID and Password from the Skyport website Installing the Skyport App ...

Page 16: ...h Update Available VR2 10 An update is available for your thermostat would you like to install it now Your thermostat will restart upon completion Wi Fi Firmware Update Most but not all firmware updates may be through the air utilizing the local router and Wi Fi On occasion a firmware update with a large amount of data will require the use of an SD memory card and our ColorTouch Assistant Software...

Page 17: ...Programming Setting the Schedule Remotely ...

Page 18: ... thermostat you want to change then select Properties Skyport allows you to view and modify schedules and temperatures remotely First open your account and then click Thermostats Programming Setting the Schedule Remotely ...

Page 19: ... Schedule button to view the time period settings T6800 Commercial ColorTouch Thermostat Programming Make sure the schedule is turned ON at the top of the page and then click Edit Schedule T6800 Programming Setting the Schedule Remotely ...

Page 20: ...imes for your thermostat Then click Enable program and then Apply Choose the Occupied period you would like to change by selecting Click to Edit T6800 Programming Setting the Schedule Remotely T6800 Commercial ColorTouch Thermostat Programming ...

Page 21: ...Schedule button to view the time period settings T5800 Residential ColorTouch Thermostat Programming Make sure the schedule is turned ON at the top of the page and then click Edit Schedule T5800 Programming Setting the Schedule Remotely ...

Page 22: ...imes for your thermostat Then click Enable program and then Apply Choose the Occupied period you would like to change by selecting Click to Edit T5800 Programming Setting the Schedule Remotely T5800 Residential ColorTouch Thermostat Programming ...

Page 23: ...Remote Sensors Installing and Monitoring a Remote Sensor ...

Page 24: ...te sensor 2 x 1 ACC TSENWB Indoor Outdoor remote sensor 4 x 2 ACC TSEN Press the Menu button Press the Settings button Press the Installation Setting button Press the Sensors button Then select how you want to use your wired remote sensor ColorTouch thermostats allow you to select how a wired remote temperature sensor is used Remote Sensors Installing and Monitoring a Remote Sensor ...

Page 25: ...itor and click Sensors Skyport allows you to monitor room air temperature supply air temperature and troubleshoot HVAC units remotely First highlight the Location and then click Thermostats Remote Sensors Installing and Monitoring a Remote Sensor ...

Page 26: ... air duct sensor With the ACC DSEN installed in the supply duct you can 1 Compare supply duct temperature to thermostats current heat cool demand 2 Compare supply duct temperature to actual room temperature on thermostat 3 Compare supply duct temperature to outdoor air temperature 4 See the high low supply duct temperature history resets automatically at midnight ...

Page 27: ...User Accounts Adding Additional Users to Skyport com com com ...

Page 28: ... thermostats 2 Provide individual tenants the ability to View Only or View and Modify the thermostats for their individual areas 3 Choose who receives e mails when the system is not operating correctly so the owner and or contractor do not have to constantly monitor the thermostats to see if the units are running cor rectly A Homeowner with an individual Skyport Account can 1 Give his her contract...

Page 29: ...In the Your Account screen click on the Users option Click on your Username and select Your Account User Accounts Adding Additional Users to Skyport ...

Page 30: ...r If an existing user is selected then that user must have the Allow to be added to another account option set to Yes in their Account Information Now click on the Add User button com com com User Accounts Adding Additional Users to Skyport ...

Page 31: ...Select View Only or View and Modify access for each thermostat for this user account Enter the Exisiting User email address and click the Next button User Accounts Adding Additional Users to Skyport ...

Page 32: ...Troubleshooting ...

Page 33: ...Troubleshooting Adding another Wire Option 1 ...

Page 34: ...coolingequipmentplaceajumperwirefromtheYequipmentterminaltotheGequipmenttermi nal Thiswillallowthefantoturnonwhenthethermostatiscallingforcoolingorheatingbutitwillnotgiveyouinde pendentfancontrolfromthethermostat Thisacommonproblemwhenreplacingamechanicalthermostatorathermostatpoweredbybatteries Olderthermostats requirefourwires butnewermoresophisticatedthermostatsrequireafifthwire Thiswireisknown...

Page 35: ...all equipment however it may not work for some electric resistance heating units that require the thermostat to energize the G terminal during a call for heating Troubleshooting Adding another Wire Option 1 W R G Y C R W C Y G First disconnectpowerfromyour heatingand orcoolingsystem ...

Page 36: ... Y wireatthethermostat blue totheAdd A WireAccessorywireattheequipment alsoblue AtthethermostatconnecttheDiode Y GreenwiretotheGterminalandtheDiode Y YellowwiretotheYterminal onthethermostat AttheequipmentconnecttheAccessoryGreenwiretotheGterminal theAccessoryYellowwiretotheYterminal the AccessoryBrownwiretotheCterminal andtheAccessoryRedwiretotheRterminalontheequipment Troubleshooting Adding anot...

Page 37: ...es the fan and compressor signals back to their individual terminals W R G Y C Existing thermostat wire Add A Wire Diode Y R W C Y G Allows fan and compressor to be operated independently on the same wire First disconnectpowerfromyour heatingand orcoolingsystem Troubleshooting Adding another Wire Option 2 ...

Page 38: ... lock the Wi Fi key into the thermostat see below Press the MENU button on the Home Screen When the icons come up press the DOWN arrow button Press the INFORMATION button Press the MY THERMOSTAT button In the lower left of the screen is the Firmware version If the software is not 2 03 or higher please visit http venstar com Support and click on the Helpful Tips tab to read through the following tu...

Page 39: ...ning the power to the thermostat off and back on After the network is selected the thermostat scans for 90 seconds and the screen displays Error unable to connect to network This usually happens because the wrong password was entered Try using a smart phone tablet or computer to connect to the Wi Fi network It is recommended that you try one of these at the same location as the thermostat If conne...

Page 40: ...all still fails download Adobe AIR directly from Adobe s website http get adobe com air If problems continue to persist follow the detailed help offered directly from Adobe at http helpx adobe com air kb troubleshoot airinstallation windows When installing Color Touch Assistant you get an error that says ADOBE AIR IS NOT INSTALLED Troubleshooting Adobe Air is not Installed ...

Page 41: ...if they choose to provide it Set the thermostat up using your office Wi Fi and password for you router When the installer goes out to install the thermostat all he or she will need to do is go to MENU on the home screen Press the DOWN arrow and then the ACCESSORIES button Finally press the SETUP button The thermostat will then scan for all the networks in the house Click on the correct network and...