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HEI240 Wood Insert Fireplace Installation and Operation Manual
VENTIS LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty covers brand
new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase (dated
bill of sale), model name and serial number must be supplied when making any warranty claim to your VENTIS dealer.
This warranty applies to normal residential use only.
This warranty is void if the unit is used to burn material other than
cordwood (for which the unit is not certified by EPA) and void if not operated according to the owner's manual
Damages
caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation,
power failures, downdrafts, venting problems or under-estimated heating area are not covered by this warranty. The
recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum
acceptable temperature in the designated area in case of a power failure.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of
unauthorized or other than original parts voids this warranty. An authorized qualified technician must perform the installation in
accordance with the instructions supplied with this product and all local and national building codes. Any service call related to
an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim.
Returned products are to be shipped prepaid to the manufacturer for investigation. Transportation fees to ship the product back
to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile by
an authorized qualified technician requires the prior approval of the manufacturer. All parts and labour costs covered by this
warranty are limited according to the table below.
The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation of the
defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the
wholesale price of any warranted but defective parts. The manufacturer shall, in no event, be responsible for any uncommon,
indirect, consequential damages of any nature, which are more than the original purchase price of the product. A one-time
replacement limit applies to all parts benefiting from lifetime coverage. This warranty applies to products purchased after March
1
st
, 2015.
DESCRIPTION
WARRANTY APPLICATION
PARTS
LABOUR
Combustion chamber (welds only), castings and convector air-mate.
Lifetime
4 years
Plating
*
(defective manufacture) – subject to limitations above and ceramic
glass (thermal breakage only
*
).
Lifetime
N/A
Stainless steel firebox components, C-Cast baffle
*
, vermiculite baffle
*
and
secondary air tubes
*,
glass retainers and handle assembly.
5 years
3 years
Surrounds and heat shields, ash drawer, steel legs, pedestal and trim (aluminum
extrusions).
5 years
N/A
Carbon steel firebox components.
3 years
2 years
Blowers, heat sensors, switches, rheostat, wiring and electronics.
2 years
1 year
Paint (peeling), gaskets, insulations, firebricks and ceramic fibre blankets.
1 year
N/A
*Pictures required.
Labour cost and repair work to the account of the manufacturer are based on a predetermined rate schedule and must not
exceed the wholesale price of the replacement part.
Shall your unit or a component be defective, contact immediately your
VENTIS
dealer. To accelerate processing of your
warranty claim, make sure to have on hand the following information when calling:
•
Your name, address and telephone number;
•
Bill of sale and dealer’s name;
•
Installation configuration;
•
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
•
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from your VENTIS
dealer. Any merchandise shipped to our plant without authorization will be refused automatically and returned to sender.
