VeriFone Commander Site Controller, Software Installation Manual

Page 1: ...CommanderTM Site Controller Software Installation Guide P N DOC149 004 01 B Revision A00 ...

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Page 3: ...on of the publisher The contents of this document and all features and specifications are subject to change without notice The information contained herein does not represent a commitment on the part of VeriFone Inc Publications are not stocked at the address given above Requests for VeriFone publications should be made to your VeriFone representative VeriFone the VeriFone logo and Ruby SuperSyste...

Page 4: ...ORRECT THE INTERFERENCE 2 THE COMMANDER SITE CONTROLLER COMPLIES WITH PART 68 OF THE FCC RULES LOCATED ON THE BOTTOM PANEL OF THIS UNIT IS A LABEL THAT CONTAINS AMONG OTHER INFORMATION THE FCC REGISTRATION NUMBER AND RINGER EQUIVALENCE NUMBER REN FOR THIS UNIT IF REQUESTED THIS INFORMATION MUST BE PROVIDED TO THE TELEPHONE COMPANY REGISTERED EQUIPMENT USOC RJ11C 3 IF EQUIPPED WITH A MODEM THIS EQU...

Page 5: ...attery Charging Notification The unit should be powered up for at least 24 hours prior to initial application download This is to prevent loss of data and to ensure that the battery pack is fully charged ...

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Page 7: ... Front Panel 3 CPU A Indicators and Controls 4 CPU A Device Port LEDs RX TX 6 Rear Panel 7 3 Software Installation 9 Before you begin 9 Download Software 9 Connections 9 Installing Commander Site Controller Software 10 4 Troubleshooting and Service 23 Troubleshooting 23 Service 24 Index 25 ...

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Page 9: ...ith additional fan and or power connections that may be needed as a result Use of these expansion capabilities will be determined by VeriFone System peripherals such as fuel dispensers dispenser card readers DCRs and car wash controllers connect directly to the Commander Site Controller Site Management Suite SMS provides additional functionality with four separate software modules Journal Browser ...

Page 10: ...rface Connect with VeriFone Technical Support Center computers for software downloads and diagnostics Hardware and Software Requirements The minimum hardware and software requirements are as follows Commander Site Controller Unit M149 101 00 NAA Ethernet Cable Computer Laptop with Ethernet port VeriFone Approved Router Software Installation CD Java 6 or JavaTM Runtime Environment 1 6 or higher ins...

Page 11: ...ls The indicators and controls in this section of the front panel are specific to CPU A A detailed description follows in the next section CPU A Device Port LEDs RX TX Displays activity for devices connected to serial ports of CPU A Figure 2 Commander Site Controller Front Panel System Status Display CPU A Indicators and Controls CPU A Device Port LEDs RX TX ...

Page 12: ...t connects the PC Laptop to the Site Controller The connection communicates at 19200 bps 8N1 It provides access to a serial diagnostic connection and boot up functions Switch Bank DIAG Toggles between normal boot mode and Diagnostic Kernel DK boot mode normal UP DK DOWN This MUST be in the down position LOGIN Used for remote support by the VeriFone Technical Support Center SP1 Not used at this tim...

Page 13: ...Displays codes showing the current state of the system See the Status Display Code List in the Site Controller Software Installation Guide System Heartbeat LED Pulsing red on and off indicates that the Site Controller is operational Power LED Steady Green indicates that the Site Controller is powered ...

Page 14: ...ice Port LEDs RX TX Shows the status of Site Controller software polling of peripherals connected at the rear panel through the Device Port Banks A1 and A2 The following are the LED descriptions Red ON receive data Green ON transmit data A1 Device Port LEDs for Serial Ports A2 Device Port LEDs for Serial Ports A3 Device Port LEDs for Serial Ports For Future Use ...

Page 15: ...ivity USB Port One USB 2 0 Port LAN For Card Processing Network Modem Port Connection used for dedicated telephone line Note Actual modem may not be present in all configurations Only UL listed USB Modem permitted Ethernet Port Ethernet port for POS and external connectivity WAN VPN Power Connector Connector for applying power to the Site Controller Device Ports for CPU A LAN Activity LEDs for CPU...

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Page 17: ... from the VASC portal The Commander Site Controller software is installed from a PC with the appropriate software stored on its hard drive or on a CD The Commander Site Controller software suite contains three files Executable Jar File Petro_Suite_Installer jar ZIP File overlay zip Signature File overlay sig Import Export Utility Connections When installing the software on the Commander Site Contr...

Page 18: ...file 3 Reboot the Commander Site Controller by removing power cord from the back of the unit or from the outlet 4 After the Commander Site Controller has completely shutdown plug in the power cord The Commander Site Controller permits installation of software only within the first five minutes after a reboot 5 Allow the Commander Site Controller to come up fully A9 displays in the LED window 6 On ...

Page 19: ...stallation Guide 11 July 25 2013 7 Browse to the directory where the files are stored 8 Click and open the overlay zip file The installer package is unzipped and the installation begins The following windows display during the installation ...

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Page 23: ...confirm The password will have one alphabetic character Depending on the laptop font it may be difficult to recognize a capital I or O Note If the information is not written down and is lost you will need to call the help desk or re install 10 Enter your name in the Installed By text box 11 Enter up to four IP addresses or none in lowercase ...

Page 24: ...ice to capture security log messages 12 Select the Time Zone and click OK 13 Do one of the following three common choices a b or c that matches your Hard Disk Drive configuration a Use the drop down menu and select FCC if the HDD is not formatted and is in the Commander Site Controller and then click OK ...

Page 25: ...tware Installation Guide 17 July 25 2013 b Use the drop down menu Select MIF if the HDD is to be used for V950SC applications and is required to be formatted Click OK Note If there is no need to recover data from the HDD choose MIF ...

Page 26: ...18 Commander Site Controller Software Installation July 25 2013 c Use the drop down menu Select KCC if the HDD is already enabled and formatted Click OK ...

Page 27: ...Commander Site Controller Software Installation Guide 19 July 25 2013 14 If displayed click Yes to format the HDD ...

Page 28: ...20 Commander Site Controller Software Installation July 25 2013 15 If the installation fails the following windows display ...

Page 29: ... 2013 The installation can also fail for the following reasons The diagnostic diag switch is in the down position See the Diagrams chapter The Commander Site Controller was not rebooted and or the installer was not initiated within five minutes between steps 5 and 6 ...

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Page 31: ...necessary press and hold the reset switch until it shuts off 3 Plug the controller back in and wait for it to complete booting into the Diagnostic Kernel DK The displayed code will depend on the hardware and DK version If in doubt check for a login prompt on the serial console 4 Put the DIAG Switch back to the UP position 5 Run the Petro Suite Installer as in the Software Installation chapter It w...

Page 32: ...8 777 3536 Note Changes or modifications not expressly approved by VeriFone could void the user s authority to operate this equipment Hex Code Meaning A8 Operating System is installed but there is no application running A9 Operating System and Application are installed and running b1 b2 b3 An error occurred during bootup due to possible tampered software Display Message Meaning XXX 1 00 02 B011 00...

Page 33: ...ownload connections 9 import export utility 9 software 9 dual7 segmentstatusdisplay 5 F formatting hard disk drive 19 H hard disk configuration 16 L LED device port 3 heartbeat 5 power 5 login 4 P ports activity 7 device 7 ethernet 7 LAN 7 modem 7 USB 7 R requirements 2 S service console port 4 software download 9 installation 10 suite 9 switches 4 diag 4 reset 4 SP1 4 SP2 4 T troubleshooting 23 ...

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