VeriFone e335, Installation Manual

Page 1: ...VeriFone Part Number DOC087 053 EN A Revision A e335 Installation Guide 1QZ 2ABC 3DEF 6MNO 9WXY 5JKL 8TUV 0 X I O 4GHI 7PRS Cancel Clear Enter...

Page 2: ...grams is supplied As Is VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA 1 800 VERIFONE www verifone com VeriFone Part Number DOC087 053 EN A Revision A e335 Installation Guide 2013 Ver...

Page 3: ...res 12 Front View 12 Back View 12 Installing Replacing an MSAM Card 14 Installing Removing an iPad mini into the e335 15 Manually Starting and Shutting Down the e335 16 Connecting the e335 to a Power...

Page 4: ...ice 27 Accessories and Documentation 28 Accessories 28 Documentation 28 Battery Pack Instructions 29 CHAPTER 6 Troubleshooting Guidelines Device Does Not Start 31 Device Display Does Not Show Correct...

Page 5: ...and dimensions of the e335 Chapter 4 Maintenance Explains how to maintain your e335 Chapter 5 VeriFone Service and Support Provides information on how to contact your local VeriFone representative or...

Page 6: ...s used while specifying onscreen text such as text that you would enter at a command prompt or to provide an URL http www verifone com The pencil icon is used to highlight important information RS 232...

Page 7: ...cing retail integrated applications Some of the e335 s key features include fast processor large memory the latest PCI 3 0 security integrated 2D laser barcode imager capacitive touch encrypted PIN pa...

Page 8: ...ormance and Durability The Apple Lightning connector enables high speed transaction processing of all payment types mag stripe NFC contactless and EMV chip and PIN Standard Micro USB port allows for c...

Page 9: ...Device Features Installing Replacing an MSAM Card Installing Removing an iPad mini into the e335 Manually Starting and Shutting Down the e335 Connecting the e335 to a Power Source or a Host Computer U...

Page 10: ...try Hand the e335 directly to the cardholder for PIN entry Encourage the cardholder to hold the e335 close to avoid others to see the information entered Electrical Considerations Avoid using this pro...

Page 11: ...following items e335 unit 2 Remove all plastic wrapping from the unit and other components 3 Remove the clear protective film from the unit 4 Save the shipping carton and packing material for future r...

Page 12: ...ons to activate the 2D imager for scanning barcodes An MSAM Micromodule Size Security Access Module compartment to support stored value card programs or other merchant card requirements Back View The...

Page 13: ...4 50 NAA See Using the Gang Charger A magnetic stripe reader for performing debit or credit card transactions See Using the Magnetic Stripe Reader A Micro USB port for data connection and power chargi...

Page 14: ...Hook your finger under locking tab and lift up to swivel the MSAM tray open 5 Place the MSAM card on top of the tray with the gold contacts facing down and then gently push down the tray to close 6 Pu...

Page 15: ...from the slot 2 Slide the release button downward to disengage the casing from the main unit 3 Insert the iPad mini into the casing You can now proceed to install the iPad mini 4 Hold and secure the...

Page 16: ...or a Host Computer Plug the wall mount charger to an external power source and connect it to the e335 to charge the device You can also connect the e335 to a computer to synchronize data and or charge...

Page 17: ...necting the e335 to a Wall mount Charger To Connect the e335 to a Host Computer via Micro USB 1 Connect the Micro USB cable into the port located on the side of the e335 2 Connect the other end of the...

Page 18: ...on the Gang Charger Figure 9 Charging an e335 device using the gang charger NOTE The gang charger LED turns to blinking orange when charging A solid green LED color indicates a fully charged e335 devi...

Page 19: ...the cable to the IN port on the Gang Charger Figure 11 Connecting the gang charger to a computer 1 QZ 2 AB C 3 DE F 6 MN O 5 JK L HI 9 WX Y TU V 1 QZ 2 AB C 3 DE F 6 MN O 5 JK L HI 9 WX Y TU V 1 QZ 2...

Page 20: ...a smooth continuous motion until it seats firmly Figure 12 Inserting a Smart Card 3 Wait for the application to indicate a completed transaction before removing the card Premature card removal invalid...

Page 21: ...e the card through the magnetic card reader Using the CTLS Reader The e335 supports contactless credit or debit card transactions To perform a contactless transaction gently tap the card or hold the c...

Page 22: ...s on the tablet screen Figure 15 Using the Barcode Reader CAUTION LASER RADIATION DO NOT STARE INTO BEAM CLASS 2 LASER PRODUCT Complies with 21 CFR 1040 20 and 1040 11 except for deviations pursuant t...

Page 23: ...e335 device Power Charging via Micro USB to computer system or VeriFone certified power adapter 5V DC 2 A Charging via dedicated e335 Gang Charger 12V DC 5 A Temperature Operating Temperature 5 to 40...

Page 24: ...SPECIFICATIONS Weight 24 E335 INSTALLATION GUIDE...

Page 25: ...ns use alcohol or an alcohol based cleaner Smart Card Reader Do not attempt to clean the smart card reader Doing so may void any warranty For smart card reader service contact your VeriFone distributo...

Page 26: ...MAINTENANCE Smart Card Reader 26 E335 INSTALLATION GUIDE...

Page 27: ...XXX Serial number S N nnn nnn nnn 2 Obtain the MRA number s by completing one of the following a Call VeriFone toll free within the United States at 1 800 VeriFone and follow the automated menu optio...

Page 28: ...llowing accessories and documentation for the e335 When ordering please take note of the part number VeriFone online store at www store verifone com USA VeriFone Customer Development Center 800 VeriFo...

Page 29: ...tions Dispose of the battery pack in accordance with all national state and local laws and regulations as regionally required Some batteries may be recycled and may be accepted for disposal at local r...

Page 30: ...VERIFONE SERVICE AND SUPPORT Battery Pack Instructions 30 E335 INSTALLATION GUIDE...

Page 31: ...ble to see if this clears the problem If the problem persists contact your local VeriFone representative for assistance NOTE The e335 comes equipped with tamper evident labels The e335 unit contains n...

Page 32: ...representative Place a paper clip or a similar tool in the hole located at the bottom of the e335 to press the Reset Button inside to reset the device Transactions Fail To Process There are several r...

Page 33: ...TROUBLESHOOTING GUIDELINES Transactions Fail To Process E315 INSTALLATION GUIDE 33...

Page 34: ...e335 Installation Guide VeriFone Part Number DOC087 053 EN A Revision A VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA 1 800 VERIFONE www verifone com...