VeriFone MX 900 Series, Installation Manual

Page 1: ...D R A F T MX 900 Series Installation Guide ...

Page 2: ...D R A F T ...

Page 3: ...itten permission of the publisher The contents of this document and all features and specifications are subject to change without notice The information contained herein does not represent a commitment on the part of VeriFone Inc Publications are not stocked at the address given above Requests for VeriFone publications should be made to your VeriFone representative VeriFone the VeriFone logo and R...

Page 4: ...D R A F T ...

Page 5: ...on Measures 7 Installing Optional Components 8 Installing Countertop Wedge 8 Removing or Installing the I O Module 9 Installing MSAM or SD Cards 10 Installing the Stylus and Holster 14 Removing the Privacy Shield 16 Connecting the Device 17 I O Module 17 Multiport Cable 18 Connecting ECR in Tailgate Mode 20 Connecting to a Host PC 21 Connecting to the Ethernet LAN 21 Connecting to USB Host or Hub ...

Page 6: ...T ii MX 900 Series Installation Guide March 1 2012 Cleaning the Terminal 25 Cleaning the Display Screen 25 Magnetic Stripe Cleaner 25 Smart Card Reader 25 4 Terminal Specifications 27 Terminal Specifications 27 ...

Page 7: ...Document Organization The following chapters are included Chapter 1 Introduction explains the Intended Audience Document Organization and common acronyms abbreviations and definitions used Chapter 2 Installation explains how to install the MX 900 Series terminals Chapter 3 Maintenance explains how to maintain your MX 900 Series terminals Chapter 4 Specifications provides information on power envir...

Page 8: ...GISKE Global Interoperable Secure Key Exchange iPKG The Itsy Package Management System IPP Internal PIN Pad ISR Interrupt Service Routine JFFS2 Journaling Flash File System KLK VSS Key Loading Key KSN Key Serial Number KVC Key Verification Code LED Light Emitting Diode MS Master Session MSR Magnetic Stripe Reader NFS Network File System OSS Open Sound System PED PIN Entry Device PEK PIN Encryption...

Page 9: ... Unpacking Open the shipping carton and carefully inspect the contents for possible tampering or shipping damage Warning Do not use a damaged terminal To unpack the shipping carton 1 With the shipping carton right side up open the top and remove all items from the carton Terminal unit Power pack Separate Packaging Berg retainer 2 Remove the protective plastic wrap from the display and other compon...

Page 10: ...ial care is required when mounting the MX 900 Series terminal in sites that utilize anti theft devices positioned at doorways or surface mounted deactivator pads Devices of this type such as Sensormatic brand devices generate strong electromagnetic fields which may interfere with MX 900 Series terminals Always select mounting locations at least 6 feet from doorway units and at least 18 inches from...

Page 11: ...erminal on the stand mount 1 Install the stand mount on the countertop in the desired lane over an appropriate hole through which the wiring connections can be threaded 2 Thread all wiring connections through the center of the stand mount 3 Make all wiring connections 4 Align and seat the three pins on the top plate of the stand mount platform with the three key hole slots on the bottom of the ter...

Page 12: ...ement For mounting into drywall use 1 8 Hollow Wall Anchors Other stud mountings use 6 trim screws After installation apply 30 pounds force downward to ensure proper mounting a Create a small hole in which to screw in self tapping wood screws or b Insert molly screws into prepared holes in sheet rock wall 5 Insert screws into prepared holes leaving approximately 6 35mm 1 4 of the screw above the l...

Page 13: ... and or tilt it forwards backwards to a position that makes visual observation of the PIN entry process difficult Positioning of in store security cameras so that the PIN entry keypad is not visible The following table describes the two preferred mounting methods and the recommended measure to protect from PIN capture in four observation corridors VeriFone also recommends instruction of the cardho...

Page 14: ...s as modules can be installed at the factory or in the field Installing Countertop Wedge The countertop wedge raises the rear section of the MX 900 Series terminal by an angle of 10 degrees to facilitate use of the screen See the Stand Mount section for aligning the pins To install the countertop wedge 1 Align the pins in the countertop wedge with the two key holes on the bottom of the MX 900 Seri...

Page 15: ...X 900 Series Installation Guide 9 March 1 2012 Removing or Installing the I O Module Use the following steps to remove and install I O modules Push down the two tabs so that the I O module can slide out Tabs Tabs ...

Page 16: ...tiport cable is present 2 Place the terminal upside down on a soft clean surface to protect the glass cover from scratches I O Modules Terminal Description Terminal P N I O Module P N MX 915 AUD BERG ONLY NO TAILGATE P132 601 00 R MX900 01 PWR AUD BERG W TAILGATE ETH USB OTG COM 2 P132 602 00 R MX900 02 PWR AUD POE USB OTG USB HOST COM 1 COM 2 P132 603 00 R MX900 03 PWR AUD ETH USB OTG COM 1 WIFI ...

Page 17: ...llation Guide 11 March 1 2012 3 Remove the card compartment door screw and rotate the door up and back to access the SD and MSAM cardholders 4 Remove any previously installed MSAM or SD card by sliding the card from the cardholder ...

Page 18: ...r base has a set of contacts and a notch on one corner to ensure the card is positioned correctly The card has a notch on one corner to ensure that it fits into the connector base in only one way The card compartment door will not close properly if the cards are installed incorrectly 5 Install an MSAM or SD card by aligning the card and carefully sliding it within the guides on the cover until it ...

Page 19: ...D R A F T MX 900 Series Installation Guide 13 March 1 2012 6 Reinstall the compartment cover and door screw ...

Page 20: ...n Guide March 1 2012 Installing the Stylus and Holster Use the following steps to install the stylus and its holster 1 Turn the MX 900 Series terminal over and plug the stylus cable into the top of the terminal and insert and tighten screw ...

Page 21: ...5 March 1 2012 2 Locate the two screw holes for attaching the holster Route the stylus cable through a channel in the holster and then attach the holster using the two screws The cable should be in the channel between the holster and the terminal ...

Page 22: ...h 1 2012 Removing the Privacy Shield To remove the privacy shield pull on each side of the privacy shield until it disconnects from each of the three connection points Warning Once the privacy shield is removed it cannot be re installed Privacy Shield ...

Page 23: ...le is not connected to a power pack before attaching to the MX 900 Series terminal I O Module The MX 900 Series terminals use one of four I O Modules without the multiport cable to make the following connections Note Use the Ethernet port on the I O module only if the multiport cable is not attached Otherwise use the Ethernet port on the multiport cable Connection I O Module 1 I O Module 2 I O Mod...

Page 24: ... Cable The MX 900 Series terminals use a multiport cable to make the following connections ECR Ethernet LAN Development host PC Serial cable USB USB device Power input Audio output Note Some multiport cables require additional cabling to work for example a pigtail for certain ports or Ethernet cable USB Power Audio Berg Ethernet COM2 ...

Page 25: ... on the multiport cable Do not force the terminal connector into place Always make sure that all of the pins are lined up in correct parallel fashion before applying light pressure to snap the terminal connector into place Do not attempt to remove the terminal connector by pulling directly on the cable Instead firmly grasp the sides of the terminal connector with thumb and forefinger then pull out...

Page 26: ... bottom socket on the terminal and install the retainer Then connect the RS485 tailgate connector to the desired 12 volt port on the back of the IBM register such as 9A or 9B Caution Use caution because the various ports on the back of the register have different voltages Plugging into the wrong port may damage the register or the MX 900 Series terminal Retainer Slides over Berg ...

Page 27: ...an Ethernet LAN through the Ethernet port using a standard Ethernet cable insert the LAN cable from the LAN router or hub into the Ethernet port on the multiport cable Connecting to USB Host or Hub Connecting to a USB host or hub requires VeriFone USB cable P N 23741 02 R To connect to a USB host or hub 1 Insert the multiport cable plug into the bottom socket on the terminal secure with the tie do...

Page 28: ...outdoor outlet or operate the terminal outdoors Note The power outlet should be on a dedicated circuit or on an uninterruptible power supply UPS If other devices are plugged into the same circuit the MX 900 Series device can potentially experience power fluctuations that might cause it to malfunction Using the I O Module 1 Make all other connections before connecting the power pack 2 Insert the pl...

Page 29: ...he power pack 2 Insert the multiport cable connector into the port on the back of the terminal and secure with the Berg retainer 3 Route the cable through the slots to the desired exit side 4 Insert the plug from the power pack into the 12V receptacle on the multiport cable 5 Plug the power pack into an indoor electrical power outlet ...

Page 30: ...nds away from the display until the prompt appears for password entry 2 Enter the System Mode password 3 In System Mode perform a manual touch screen compensation Tap Administration Touch Panel Go Follow the directions on the display Note if the touch panel is completely unresponsive after logging in press 1 and enter to perform the calibration Alternate Method This method does not require knowled...

Page 31: ...s or other solutions directly onto the display Cleaning the Display Screen Spray a non scrubbing cleaner onto a cloth or paper towel and then clean the screen with it Do not spray cleaners or other solutions directly onto the display Magnetic Stripe Cleaner Dirt can lead to magnetic stripe card reading problems The magnetic stripe reader MSR should be cleaned on a regular basis using commercially ...

Page 32: ...D R A F T 26 MX 900 Series Installation Guide March 1 2012 ...

Page 33: ... 24VDC Power pack input requirements 100 240VAC 50 60Hz Environmental Operating temperature 0 to 40 C 32 to 104 F Storage temperature 18 to 66 C 0 to 150 F Humidity 15 to 95 relative humidity no condensation Dimensions MX 915 Height 56 mm 2 2 inches Width 182 mm 7 2 inches Depth 225 mm 8 9 inches MX 925 Height 56 mm 2 2 inches Width 218 mm 8 6 inches Depth 230 mm 9 1 inches Weight MX 915 1 3 lbs 0...

Page 34: ...D R A F T 28 MX 900 Series Installation Guide March 1 2012 ...

Page 35: ...s 3 optional components 8 SD cards 10 selecting a location 4 stand mount 5 wall mount 6 L location for MX 900 Series 4 M maintenance cleaning a terminal 25 smart card reader 25 MSAM cards installing 10 multiport cables connecting 18 disconnecting 18 power up with 22 MX 900 Series hardware installation 3 specifications 27 O optional components countertop wedge 8 I O modules 9 installation 8 MSAM ca...

Page 36: ...D R A F T 30 MX 900 Series Installation Guide March 1 2012 ...

Page 37: ...ion reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an exp...

Page 38: ... FCC ID cannot be used on the final product In these circumstances the OEM integrator will be responsible for re evaluating the end product including the transmitter and obtaining a separate FCC authorization End Product Labeling This transmitter module is authorized only for use in device where the antenna may be installed such that 20 cm may be maintained between the antenna and users The final ...