UX115 I
NSTALLATION
G
UIDE
18
C
HAPTER
5
Service and Support
For UX115 problems, contact your local Verifone representative or service
provider.
For device product service and repair information:
•
USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
•
International – Contact your Verifone representative.
Service Returns
Before returning the UX115 device to Verifone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more UX115 device for repair or replacement (U.S.A customers
only).
1
Gather the following information from the printed labels (see
) on the
side of each unit to be returned:
•
Product ID, including the model and part number. For example,
“M159-410-xxx-WWB” and “PTID xxxxxxxx.”
•
Serial number (S/N xxx-xxx-xxx).
2
Within the United States, call Verifone toll-free at 1-800-834-4366.
3
Select the MRA option from the automated message. The MRA department is
open Monday to Friday, 8 A.M.–8 P.M., eastern time.
4
Give the MRA representative the information gathered in
.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in
, to the MRA department at 1-727-953-4172
(U.S.A).
•
Please address the fax clearly to the attention of the “Verifone MRA Dept.”
•
Include a telephone number where you can be reached and your fax
number.
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
