VeriFone V660p, Installation Manual

Page 1: ...Verifone Part Number DOC571 003 EN A Revision A V660p Installation Guide...

Page 2: ...re placing the software into productive use This document including without limitation the examples and software programs is supplied As Is Verifone Inc 1 800 Verifone www verifone com Verifone Part N...

Page 3: ...ctrical Considerations 14 Inside the Shipping Carton 14 Device Features 15 Front Panel 15 SAM Card 16 Installing or Replacing SAM Card 16 Examining Connection Port 19 Using the Battery 19 Battery Feat...

Page 4: ...nance and Cleaning General Care 27 Additional Safety Information 28 Surface Cleaning 28 Smart Card Reader Cleaning 28 Magnetic Stripe Cleaning 29 CHAPTER 5 Verifone Service and Support Service Returns...

Page 5: ...power requirements and dimensions of the V660p 1 Chapter 4 Maintenance and Cleaning Explains how to maintain your V660p 1 Chapter 5 Verifone Service and Support Provides information on how to contact...

Page 6: ...such as text that you would enter at a command prompt or to provide an URL http www verifone com The pencil icon is used to highlight important information RS 232 type devices do not work with the PI...

Page 7: ...Response ROM Read Only Memory AES Advanced Encryption Standard Algorithm DUKPT Derived Unique Key Per Transaction Method as defined in the VISA s POS Equipment Requirement PIN processing and Data Aut...

Page 8: ...PREFACE Conventions and Acronyms 8 V660P INSTALLATION GUIDE THIS PAGE IS INTENTIONALLY LEFT BLANK...

Page 9: ...on and connectivity to peripherals such as Biometrics and Barcode scanners In combination with Verifone Connect digital services it allows card payment acceptance barcode scanning image capture receip...

Page 10: ...eo Decode Communication Bluetooth 4 2 BLE 2 4 GHz 5 GHz Wi Fi 802 11 a b g n GSM 850 900 1800 1900 MHz WCDMA B1 2 4 5 8 LTE B1 2 3 4 5 7 8 20 28 38 40 41 GPS GPS GLONASS Physical Interface USB port ty...

Page 11: ...ctions due to powerful 64 bit quad core ARM Cortex A53 microprocessor up to 1 3 GHz Rounded corners and drop resistant to less than 1m on concrete floor to minimize breakage 2GB RAM 16GB ROM SD card s...

Page 12: ...investment with a single contactless interface SingleCl SoftSAMs and side by side application architecture Dedicated tap zone for optimized user experience Accepts EMV NFC QR Code and mag stripe cont...

Page 13: ...elect a flat support surface such as a countertop or table place the device Please store your V660p 1 device in dry area Operation temperature is 0 to 45 Celsius 32 F to 113 F Storage temperature is 2...

Page 14: ...fully inspect its contents for possible tampering or shipping damage The device is a secure product Tampering causes it to cease to function or to operate in an unsecured manner Unpacking the Shipping...

Page 15: ...t available for potential forensics investigation and notify your company security officer and your local Verifone representative or service provider To contact Verifone please see Verifone Service an...

Page 16: ...5 mm audio jack to facilitate accessibility for the visually impaired SAM Card When you first receive your V660p 1 you may need to install one or more SAM cards or you may need to replace old cards Y...

Page 17: ...tery from the battery compartment Figure 4 Turn over the Battery 5 Insert the SAM cards without removing the battery Carefully slide the card into the slot until fully inserted The correct orientation...

Page 18: ...the back cover Figure 7 Closing Back Cover To replace SAM card gently slide out the old SAM card before inserting a new one 03 3 0 3 3 4 NOTE Position the card s gold contacts facing downward towards...

Page 19: ...rom overcharge over discharge or overheating Activates when the battery is left in an unused device for an extended period Manual Startup Hold the start button for about 3 seconds until the device dis...

Page 20: ...pply or Desktop Figure 9 V660p 1 Power Supply Connection NOTE The screen is blank when the device has no power CAUTION Using an incorrectly rated power supply may damage the device or cause it not to...

Page 21: ...is enough paper remaining on the roll to perform at least one more transaction NOTE A message is always displayed to indicate that the printer is out of paper CAUTION Poor quality paper can jam the p...

Page 22: ...e roll 5 Pull the paper past the printer door 6 Align the printer paper to the tabs to the paper guides and hold the paper up when closing the door 7 With the printer paper extending outside close the...

Page 23: ...the application to indicate a completed transaction before removing the card Premature card removal invalidates the transaction Figure 11 Inserting a Smart Card Using the Magnetic Card Reader Use the...

Page 24: ...ng the CTLS Reader Wi Fi BT Support The V660p 1 device includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management and an integrated radio transceiver for Blueto...

Page 25: ...Environment Temperature 20 C to 60 C 4 F to 140 F Relative humidity 5 to 90 RH non condensing Over Temperature Protection for Battery Pack The highest specified charging temperature of battery pack is...

Page 26: ...Communication Bluetooth 4 2 BLE 2 4 GHz 5 GHz Wi Fi 802 11 a b g n GSM 850 900 1800 1900 MHz WCDMA B1 2 4 5 8 LTE B1 2 3 4 5 7 8 20 28 38 40 41 GPS GPS GLONASS Camera 5 MP front QR Barcode Scanner Re...

Page 27: ...device returns to its normal temperature Do not drop knock or shake the device Rough handling can break internal circuit boards and fine mechanics Do not paint the device Paint can clog the moving par...

Page 28: ...for presence of foreign objects before cleaning Customer Smart Card a If unit shows no presence of foreign objects test the SCR function and record results Proceed to Step 2 2 Clean the SCR with appro...

Page 29: ...ce a week depending on usage as dirt accumulation can lead to MSR reading problems MSR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning car...

Page 30: ...MAINTENANCE AND CLEANING Additional Safety Information 30 V660P INSTALLATION GUIDE THIS PAGE IS INTENTIONALLY LEFT BLANK...

Page 31: ...urned Product ID including the model and part number For example V660p 1 Mxxx xxx xx and PTID xxxxxxxx Serial number S N xxx xxx xxx 2 Obtain the MRA numbers by completing the following Call Verifone...

Page 32: ...fone label at the bottom of the device Optional Accessories These accessories can be used to further enhance the device s functionality See Accessories and Documentation for additional information Acc...

Page 33: ...es Not Show Correct Readable Info If the device display does not show correct readable info Check all the cable connections If the problem persists then contact your local Verifone representative for...

Page 34: ...rd reader 1 Perform a test transaction using one or more different magnetic stripe cards to ensure that the problem is not a defective card 2 Ensure that you are swiping the card properly see Using th...

Page 35: ...TROUBLESHOOTING GUIDELINES Transactions Fail to Process V660P INSTALLATION GUIDE 35 THIS PAGE IS INTENTIONALLY LEFT BLANK...

Page 36: ...V660p Installation Guide Verifone Part Number DOC571 003 EN A Revision A Verifone Inc 1 800 Verifone www verifone com...