VeriFone VX 520-G, Installation Manual

Page 1: ...VeriFone Part Number DOC252 003 EN B Revision C 3 VERIFONE CONFIDENTIAL TEMPLATE REV F VX 520G Installation Guide ...

Page 2: ...rogram before placing the software into productive use This document including without limitation the examples and software programs is supplied As Is VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA www verifone com VeriFone Part Number DOC252 003 EN B Revision C 3 VX 520 Installation Guide 2010 VeriFone Inc VeriFone the VeriFone logo VeriCentre Verix and ZonTalk are registered tra...

Page 3: ...Connections 25 Installing a Paper Roll in the Printer 25 Installing Replacing MSAM Cards 28 Installing Replacing SIM Card VX 520 GPRS Only 30 Connecting Optional Devices 31 Connecting the Terminal Power Pack 35 Charging the Smart Battery VX 520 GPRS Only 37 Privacy Shield Optional 37 Using the Smart Card Reader 38 Using the Magnetic Card Reader 38 VX 520 Sprocket Setup 39 Selecting Terminal Locati...

Page 4: ... 5 Troubleshooting Guidelines Blank Display 61 Terminal Does Not Dial Out 62 Printer Paper Jam 62 Keypad Does Not Respond 62 Peripheral Device Does Not Work 62 Transactions Fail To Process 63 Printer Does Not Print 64 Terminal Display Does not Show Correct or Readable Information 64 Terminal Does Not Start 64 CHAPTER 6 VeriFone Service and Support Return a Terminal or Smart Battery for Service 65 ...

Page 5: ...Discusses power requirements and dimensions of the VX 520 terminals Chapter 4 Maintenance Explains how to maintain your VX 520 terminals Chapter 6 VeriFone Service and Support Provides information on contacting your local VeriFone representative or service provider and information on how to order accessories or documentation from VeriFone Chapter 5 Troubleshooting Guidelines Provides troubleshooti...

Page 6: ... of thermal sensitive paper in the printer Courier The courier type face is used while specifying onscreen text such as text that you would enter at a command prompt or to provide an URL http www verifone com The pencil icon is used to highlight important information RS 232 type devices do not work with the PIN pad port The caution symbol indicates possible hardware or software failure or loss of ...

Page 7: ...rization MSAM Micromodule Size Security Access Module PCI Payment Card Industry PED PIN Entry Devices PIN Personal Identification Number RAM Random Access Memory RJ 11 Registered Jack 11 RJ 45 Registered Jack 45 RS 232 Recommended Standard 232 SAM Security Access Module VPN VeriFone Part Number Table 2 Acronym Definitions continued Acronym Definitions ...

Page 8: ...PREFACE Conventions and Acronyms 8 VX 520 INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F ...

Page 9: ...e features and benefits of VX 520 terminals The VX 520 D E and GPRS terminal comes with an internal thermal printer ITP while the VX 520 Sprocket terminal comes with a dot matrix sprocket fed printer Some VX 520 GPRS models come with a battery for portability Choose the model you want to preview VX 520 Terminal VX 520 Sprocket Terminal ...

Page 10: ...nal uses a robust sleek and highly functional design Figure 1 VX 520 Terminal VX 520 Features and Benefits VX 520 terminals provide the right combination of features and functions This includes a triple track magnetic stripe card reader landed smart card reader integrated PIN pad a quiet internal thermal printer ITP The VX 520 GPRS is a portable line or battery powered device with added GPRS wirel...

Page 11: ...tional Ease of Use The bold design is sleek stylish and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input An intuitive ATM style interface a large 8 line by 21 character backlit display with backlit keypad and extra size menu prompts simplify training and reduce help desk calls The integrated printer simplifies paper loading and reduces paper jams The t...

Page 12: ... Flash memory which supports multiple applications on a single terminal The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes VX 520 terminals and SoftPay EMV software are certified for EMV Level 1 and Level 2 Type approval for smart card solutions The Verix V or Vx EMV Library provides development of other EMV compliant applications...

Page 13: ...520 Sprocket configuration enjoys the same communication and performance capabilities as the standard VX 520 The VX 520 Sprocket terminal uses a robust highly functional design Figure 2 VX 520 Sprocket Terminal VX 520 Sprocket Features and Benefits VX 520 Sprocket terminals provide the right combination of features and functions This includes a triple track magnetic stripe card reader landed smart...

Page 14: ...d multi tasking capabilities ensures fast processing of payment payment related and value added applications Exceptional display and printer graphics handling capabilities that quickly render logos graphical fonts and character based languages The VX 520 Sprocket series of terminals ensures uncompromising reliability from VeriFone the worldwide leader in POS solutions True Multi Application Capabi...

Page 15: ...set up and use your VX 520 terminal Package contents and setup procedures may vary for different VX 520 models The standard VX 520 uses thermal paper rolls while the VX 520 Sprocket uses carbonized paper sheets Use the procedures in this section to set up and use your terminal VX 520 Setup VX 520 Sprocket Setup ...

Page 16: ...e Magnetic Card Reader Selecting Terminal Location Use the following guidelines when selecting a location for your VX 520 terminal Ease of Use Select a location convenient for both merchant and cardholder Select a flat support surface such as a countertop or table Select a location near a power outlet and a telephone modem line connection For safety do not string the power cord in a walkway or pla...

Page 17: ...ents for possible tampering or shipping damage The VX 520 terminal is a secure product and any tampering may cause the device to cease to function properly To unpack the shipping carton 1 Remove and inspect the following items Terminal Power pack Telephone line cord Power cord 2 Remove all plastic wrapping from the terminal and other components 3 Remove the clear protective film from the LCD scree...

Page 18: ... screen Five types of keys a A backlit 12 key telephone style keypad b Four ATM style function keys labeled F1 to F4 to the right of the LCD screen INTERNAL THERMAL PRINTER ATM STYLE TERMINAL DISPLAY MAGNETIC PROGRAMMABLE ALPHA KEY TELEPHONE STYLE ENTER KEY SMART CARD READER FUNCTION KEYS KEYPAD CANCEL KEY BACKSPACE CLEAR KEY SERRATED METAL STRIP FUNCTION KEYS CARD READER PRINTER DOOR LATCH NOTE V...

Page 19: ...o the front of the terminal The icon shown at right indicates proper card position and insertion direction Three SAM security access module compartments built into the side of the terminal The VX 520 terminal contains MSAM cardholders to support multiple stored value card programs or other merchant card requirements Connection Ports Turn the terminal upside down and remove the rear cover to view t...

Page 20: ...20 VX 520 INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F Figure 4 and Figure 5 show how to open the rear cover of the VX 520 terminals Figure 4 Opening the VX 520 D E Rear Cover Figure 5 Opening VX 520 GPRS Rear Cover 2 3 ...

Page 21: ...PLATE REV F Figure 6 to Figure 8 show the connection ports for the VX 520 terminal Figure 6 VX 520 D E Power and Connection Ports Figure 7 VX 520 GPRS Power and Connection Ports POWER PORT RS 232 SERIAL PORT RJ 11 TELEPHONE PORT 2 3 POWER PORT RS 232 SERIAL PORT RJ 11 TELEPHONE PORT ...

Page 22: ...REV F Figure 8 Additional VX 520 D E Connection Ports Figure 9 VX 520 GPRS Additional Connection Ports HOST USB PORT CLIENT USB PORT ETHERNET PORT 3 4 HOST USB PORT CLIENT USB PORT ETHERNET PORT WARNING Do not connect the terminal to the power supply until all the peripherals are attached ...

Page 23: ...ces for the connectivity options Host USB Port PP1000 USB Vx810 USB Barcode reader Biometric reader USB flash disk USB keyboards Ethernet Port Ethernet cable to router hub or switch Client USB Port PC ECR Cash register RJ 11 Port Telephone line RS 232 Port PP1000 Vx810 PC download cable Computer ECR Check reader CTLS reader Biometric reader Barcode reader Keyboard For information on how to attach ...

Page 24: ...ts in a slot on the back of the VX 520 GPRS terminal The locking tab clicks when the battery is in place The slot is keyed so that there is only one way to insert the battery Figure 10 Installing the Smart Battery Removal To remove the VX 520 GPRS smart battery press the locking tab and pull the smart battery from its slot Figure 11 Removing the Smart Battery ...

Page 25: ...dedicated to the terminal Figure 12 VX 520 D E Direct Telephone Connection Figure 13 VX 520 GPRS Direct Telephone Connection Installing a Paper Roll in the Printer Before you can process transactions that require a receipt or record you must install paper in the printer The VX 520 uses a roll of single ply thermal sensitive paper for either the 38 mm or the 49 mm diameter version 2 3 RJ 11 WARNING...

Page 26: ...aper in the printer tray by lifting it up 3 Loosen the glued leading edge of the new paper roll or remove the protective strip Unwind the paper roll past any glue residue 4 Hold the roll so the paper feeds from the bottom of the roll 5 Drop the paper roll into the printer tray CAUTION Poor quality paper can jam the printer and create excessive paper dust To order high quality VeriFone paper refer ...

Page 27: ...7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut allowing a small amount of paper past the glue residue to extend outside the printer door see Figure 16 Figure 16 Closing Paper Roll Cover CAUTION To prevent the paper roll cover from damaging the print roller always gently press down on the printer dust cover to close it ...

Page 28: ...ord from the power outlet 2 Place the terminal upside down on a soft clean surface to protect the display from scratches 3 Press the unlocking button and then lift the rear cover to access the MSAM cardholder panel Figure 17 Opening VX 520 D E Rear Cover Figure 18 Opening VX 520 GPRS Rear Cover NOTE For paper ordering information refer to Accessories and Documentation CAUTION Observe standard prec...

Page 29: ...EMPLATE REV F 4 Hold the MSAM cardholder panel grasp firmly and pull upward to expose the MSAM slots Figure 19 Removing VX 520 D E MSAM Cover Figure 20 Removing VX 520 GPRS MSAM Cover 4 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder 23 4 2 3 ...

Page 30: ...er Installing Replacing SIM Card VX 520 GPRS Only The VX 520 GPRS terminal supports the installation of a SIM Subscriber Identity Module card Use the following procedure to replace or install a SIM card 1 Place the terminal upside down on a soft clean surface to protect the display from scratches 2 3 NOTE Before inserting the MSAM card position it as shown in Figure 21 with the card s gold contact...

Page 31: ...t terminals support different devices so for more information about optional devices please contact your VeriFone distributor Optional Device Connections The VX 520 terminal has a port that can operate either as a PIN pad port or an RS 232 port depending on the power source available 3 3 3 A B C 2 3 CAUTION Before connecting any peripheral device remove the power cord from the terminal and ensure ...

Page 32: ...he port of the peripheral device To install a PINpad 101 PINpad 201 or PINpad 1000 position and insert the grommet to secure the cable connection If a cable is not already connected to the smart card reader or PIN pad insert the small modular plug on one end of the interface cable into the optional device s modular jack NOTE When the VX 520 terminal is powered via the corded power supply the termi...

Page 33: ... 45 type connector on the other end of the PIN pad cable into the PIN pad serial port on the terminal Figure 25 provides an example of a smart card reader and PIN pad connection to the PIN pad serial port Figure 25 VX 520 D E Sample PIN Pad Connection Figure 26 VX 520 GPRS Sample PIN Pad Connection RS 232 2 3 RS 232 ...

Page 34: ...tive or visit the online store at www store verifone com for information on these devices Figure 27 provides an example of a peripheral connection to the USB port Figure 27 VX 520 D E Sample ECR Connection Figure 28 VX 520 GPRS Sample ECR Connection CAUTION ECRs require a separate power source Before connecting a check reader or similar device remove the power cord from and ensure that the indicat...

Page 35: ...l power pack 1 Remove the terminal rear cover to access the power port 2 Insert the round barrel connector see Figure 29 into the power port Figure 29 VX 520 D E Power Pack Connection WARNING Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified Before troubleshooting ensure that the power supply being used to power the terminal matches the requiremen...

Page 36: ...mains lit If an application is loaded in the terminal it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen If no application is loaded in the terminal DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen 2 3 2 3 A B WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors Disconnecting the po...

Page 37: ...ng information Privacy Shield Optional The privacy shield protects the customers PIN entry from being seen by the cashier or other customers The illustration shows an example of a VX 520 with the optional privacy shield Figure 31 Optional Privacy Shield NOTE The VX 520 GPRS terminal automatically shuts off when the smart battery reaches the critically low charge state If this occurs the smart batt...

Page 38: ...ove the card only when the application indicates the transaction is complete Figure 32 Inserting a Smart Card Using the Magnetic Card Reader The VX 520 terminal supports credit or debit card transactions To conduct a credit or debit card transaction 1 Position a magnetic card with the stripe in the card reader and facing inward toward the keypad 2 To ensure a proper read of the magnetic swipe card...

Page 39: ...TEMPLATE REV F VX 520 INSTALLATION GUIDE 55 CHAPTER 3 Specifications This chapter discusses power requirements dimensions and other specifications of the VX 520 terminals VX 520 Specifications VX 520 Sprocket Specifications ...

Page 40: ...arity Temperature Operating temperature 0 to 40 C 32 to 104 F Storage temperature 30 to 60 C 22 to 140 F Relative humidity 5 to 85 no condensation External Dimensions Length 203 mm 7 9 in Width 87 mm 3 4 in NOTE The VX 520 uses an 18 watt wall mount power supply VPN XXXXXXXXX as a standard power source An optional 36 watt power supply VPN XXXXXXXXX may also be used for all other variants of the VX...

Page 41: ... ITE listed LPS power supply a Input rated 100 240V AC 50 60 Hz b Output rated 24V DC 1 7 A Barrel connector polarity Temperature Operating temperature 0 to 40 C 32 to 104 F Storage temperature 25 to 60 C 13 to 140 F Relative humidity 5 to 90 no condensation External Dimensions Length 263 48 mm 10 37 in Width 142 89 mm 5 62 in NOTE The operating temperature of the power supply is 0 to 40 C 32 to 1...

Page 42: ...SPECIFICATIONS VX 520 Sprocket Specifications 58 VX 520 INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F ...

Page 43: ...sed contacts of the VX 520 terminal stay clean and unbent Smart Card Reader Do not attempt to clean the smart card reader Doing so may void any warranty For smart card reader service contact your VeriFone distributor or service provider CAUTION Never use thinner trichloroethylene or ketone based solvents they may cause deterioration of plastic or rubber parts Do not spray cleaners or other solutio...

Page 44: ...MAINTENANCE Smart Card Reader 60 VX 520 INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F ...

Page 45: ...Check all cable connections and verify that the telephone line is properly connected If the problem persists contact your local VeriFone service provider NOTE The VX 520 terminal comes equipped with tamper evident labels The VX 520 contains no user serviceable parts Do not under any circumstance attempt to disassemble the terminal Perform only those adjustments or repairs specified in this guide F...

Page 46: ...y Check the terminal display If it displays the wrong character or nothing at all when you press a key follow the steps outlined in Transactions Fail To Process If pressing a function key does not perform the expected action refer to the user documentation for that application to ensure you are entering data correctly If the problem persists contact your local VeriFone representative Peripheral De...

Page 47: ... VeriFone distributor or service provider Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card Ensure that the card is inserted correctly and that the card is not removed prematurely Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured see Installing Replacing...

Page 48: ...re that the roll is feeding from the bottom Verify that the printer roller and paper roll dust cover are properly installed If the problem persists contact your VeriFone distributor or service provider Terminal Display Does not Show Correct or Readable Information Connect the terminal in to a known good power supply if you have one to see if this clears the problem If the problem persists contact ...

Page 49: ...X 520 terminal to be returned Product ID including the model and part number For example VX 520 and Pxxx xxx xx Mxxx xx xx xxx or 2xxxx xx Serial number S N xxx xxx xxx 2 Obtain the MRA numbers by completing one of the following a Call VeriFone toll free within the United States at 1 800 VeriFone and follow the automated menu options Select the MRA option from the automated message The MRA departm...

Page 50: ...m of the VX 520 terminal Accessories and Documentation VeriFone produces the following accessories and documentation for the VX 520 terminal When ordering please refer to the part number in the left column VeriFone online store at www store verifone com USA VeriFone Customer Development Center 800 VeriFone 837 4366 Monday Friday 7 A M 8 P M Eastern time International Contact your VeriFone represen...

Page 51: ...PPR 252 001 01 A 49 mm 1 93 in diameter 57 mm 2 24 in wide STA252 001 01 A Swivel stand STA252 005 01 A Wall mount stand VPN 02746 01 Cleaning kit VPN CBL000 001 01 A 2 1 meter 7 foot telephone line cord black with modular RJ 11 type connectors VPN DOC252 001 EN A VX 520 Certifications and Regulations VPN DOC252 002 EN A VX 520 Quick Installation Guide VPN DOC252 004 EN A VX 520 Reference Manual V...

Page 52: ...VERIFONE SERVICE AND SUPPORT Accessories and Documentation 68 VX 520 INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F ...

Page 53: ...on connecting a PIN pad to VX 520 32 connecting a PIN pad to VX 520 Sprocket 49 installation VX 520 connecting a smart card reader to VX 520 32 connecting optional device s 31 connecting the terminal power pack 35 connecting the terminal to a telephone line 25 MSAM cards 28 terminal location 16 unpacking the shipping carton 17 installation VX 520 GPRS SIM cards 31 Smart battery 24 installation VX ...

Page 54: ...ds installation 31 Smart battery installation 24 spare battery 67 specifications VX 520 DC power pack 56 VX 520 external dimensions 56 VX 520 power 56 VX 520 Sprocket DC power pack 57 VX 520 Sprocket external dimensions 57 VX 520 Sprocket power 57 VX 520 Sprocket temperature 57 VX 520 temperature 56 T technical support 65 contacting VeriFone 65 returning a terminal for repair or replacement 65 tel...

Page 55: ...g 64 VX 520 GPRS 19 VX 520 Sprocket multi application capability 14 power button functions 42 power buttons 14 VX 520 Sprocket terminal benefits 13 VX 520 Sprocket terminals electrical considerations 40 VX 520 terminal benefits 10 VX 520 terminals electrical considerations 17 ...

Page 56: ...stallation Guide VeriFone Part Number DOC252 003 EN B Revision C 3 VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA Tel 800 VeriFone 837 4366 www verifone com VERIFONE CONFIDENTIAL TEMPLATE REV F ...