VeriFone VX 520 GPRS CTLS, Installation Manual

Page 1: ...VeriFone Part Number DOC252 063 EN A Revision A 1 VERIFONE CONFIDENTIAL TEMPLATE REV F VX 520 GPRS CTLS Installation Guide...

Page 2: ...before placing the software into productive use This document including without limitation the examples and software programs is supplied As Is VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 9...

Page 3: ...tup Selecting Terminal Location 13 Ease of Use 13 Environmental Factors 13 Electrical Considerations 14 Unpacking the Shipping Carton 14 Examining Terminal Features 15 Front Panel 15 Connection Ports...

Page 4: ...rinter Paper Jam 36 Keypad Does Not Respond 36 Peripheral Device Does Not Work 36 Transactions Fail To Process 37 Printer Does Not Print 38 Terminal Display Does not Show Correct or Readable Informati...

Page 5: ...4 Maintenance Explains how to maintain your VX 520 GPRS CTLS terminal Chapter 5 Troubleshooting Guidelines Provides troubleshooting guidelines should you encounter a problem in terminal installation a...

Page 6: ...of thermal sensitive paper in the printer Courier The courier type face is used while specifying onscreen text such as text that you would enter at a command prompt or to provide an URL http www veri...

Page 7: ...horization MSAM Micromodule Size Security Access Module PCI Payment Card Industry PED PIN Entry Devices PIN Personal Identification Number RAM Random Access Memory RJ 11 Registered Jack 11 RJ 45 Regis...

Page 8: ...PREFACE Conventions and Acronyms 8 VX 520 GPRS CTLS INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Page 9: ...d communication options The VX 520 GPRS CTLS offers several communication options enhanced display increased processing power expanded memory and two USB peripheral ports The VX 520 GPRS CTLS terminal...

Page 10: ...ready Leading ECC Performance Benchmark Form Factor The VX 520 GPRS CTLS is ergonomically designed to fit both the traditional countertop and hand over models Exceptional Ease of Use The contactless...

Page 11: ...e the worldwide leader in e payment True Multi Application Capability The VX 520 GPRS CTLS terminal offers 32 MB of random access memory and 128 MB dynamic memory allocation of the operating system wh...

Page 12: ...TERMINAL OVERVIEW Features and Benefits 12 VX 520 GPRS CTLS INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Page 13: ...rt Card Reader Using the Magnetic Card Reader Selecting Terminal Location Use the following guidelines when selecting a location for your VX 520 GPRS CTLS terminal Ease of Use Select a location conven...

Page 14: ...sible tampering or shipping damage The VX 520 GPRS CTLS terminal is a secure product and any tampering may cause the device to cease to function properly To unpack the shipping carton 1 Remove and ins...

Page 15: ...actions Four LED indicators above the terminal display for CTLS transactions Five types of keys a A backlit 12 key telephone style keypad b Four ATM style function keys labeled F1 to F4 to the right o...

Page 16: ...roper card position and insertion direction Three SAM security access module compartments built into the side of the terminal The VX 520 GPRS CTLS terminal contains MSAM cardholders to support multipl...

Page 17: ...Ports Figure 5 Additional VX 520 GPRS CTLS Connection Ports To use the connection ports The connection ports offer multiple connectivity for the VX 520 GPRS CTLS terminal Please refer to the followin...

Page 18: ...er Biometric reader USB flash disk USB keyboards Ethernet Port Ethernet cable to router hub or switch Client USB Port PC ECR Cash register RJ 11 Port Telephone line RS 232 Port PP1000 Vx810 VX 820 PC...

Page 19: ...es a roll of 40 mm diameter single ply thermal sensitive paper A pink out of paper indicator line appears on the edge of the paper before the end of the roll After this line appears there is enough pa...

Page 20: ...r open see Figure 7 Figure 7 Opening the Printer Cover 2 Remove any partial roll of paper in the printer tray by lifting it up 3 Loosen the glued leading edge of the new paper roll or remove the prote...

Page 21: ...520 GPRS CTLS terminal you may need to install one or more MSAM cards or you may need to replace old cards To install or replace MSAMs 1 Remove the power cord from the power outlet 2 Place the termina...

Page 22: ...tton and then lift the rear cover to access the MSAM cardholder panel Figure 10 Opening VX 520 GPRS CTLS Rear Cover 4 Hold the MSAM cardholder panel grasp firmly and pull upward to expose the MSAM slo...

Page 23: ...tact your VeriFone distributor Optional Device Connections The VX 520 GPRS CTLS terminal has a port that can operate either as a PIN pad port or an RS 232 port depending on the power source available...

Page 24: ...he cable connection If a cable is not already connected to the smart card reader or PIN pad insert the small modular plug on one end of the interface cable into the optional device s modular jack 3 In...

Page 25: ...xternal Printers Supported Although the VX 520 GPRS CTLS terminal has an internal thermal printer it may be convenient to print larger print runs for example daily or weekly reports to an external pri...

Page 26: ...wise and flush against the side panel to lock the plug in place 4 Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper contain...

Page 27: ...d Optional The privacy shield protects the customers PIN entry from being seen by the cashier or other customers The illustration Figure 16 shows an example of a VX 520 GPRS CTLS with the optional pri...

Page 28: ...rform a contactless smart card transaction 1 Gently tap the card onto or hold the card within 4 cm against the surface of the RFID canopy see Figure 17 2 An activated LED visual on top of the terminal...

Page 29: ...g a smart card transaction To conduct a smart card transaction 1 Position a smart card with the contacts facing upward see Figure 18 2 Insert the smart card into the smart card reader slot in a smooth...

Page 30: ...debit card transactions To conduct a credit or debit card transaction 1 Position a magnetic card with the stripe in the card reader and facing inward toward the keypad 2 To ensure a proper read of th...

Page 31: ...t rated 100 240V AC 50 60 Hz b Output rated 36W 9 3V DC 4 0 A 18W 8V DC 2 25 A Barrel connector polarity Temperature Operating temperature 0 to 40 C 32 to 104 F Storage temperature 30 to 60 C 22 to 14...

Page 32: ...SPECIFICATIONS 32 VX 520 GPRS CTLS INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Page 33: ...exposed contacts of the VX 520 GPRS CTLS terminal stay clean and unbent Smart Card Reader Do not attempt to clean the smart card reader Doing so may void any warranty For smart card reader service con...

Page 34: ...MAINTENANCE Smart Card Reader 34 VX 520 GPRS CTLS INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Page 35: ...terminal Check all cable connections and verify that the telephone line is properly connected If the problem persists contact your local VeriFone service provider NOTE The VX 520 GPRS CTLS terminal co...

Page 36: ...perly Check the terminal display If it displays the wrong character or nothing at all when you press a key follow the steps outlined in Transactions Fail To Process If pressing a function key does not...

Page 37: ...your VeriFone distributor or service provider Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card Ensure that the c...

Page 38: ...ensure that the roll is feeding from the bottom Verify that the printer roller and paper roll dust cover are properly installed If the problem persists contact your VeriFone distributor or service pro...

Page 39: ...S terminal to be returned Product ID including the model and part number For example VX 520 GPRS CTLS and Pxxx xxx xx Mxxx xx xx xxx or 2xxxx xx Serial number S N xxx xxx xxx 2 Obtain the MRA numbers...

Page 40: ...d model numbers are located on the VeriFone label on the bottom of the VX 520 GPRS CTLS terminal Accessories and Documentation VeriFone produces the following accessories and documentation for the VX...

Page 41: ...DOC252 062 EN VX 520 GPRS CTLS Quick Installation Guide VPN DOC252 064 EN VX 520 GPRS CTLS Reference Manual VPN DOC252 003 EN VX 520 Installation Guide VPN DOC252 004 EN VX 520 Reference Manual VPN DO...

Page 42: ...VERIFONE SERVICE AND SUPPORT Accessories and Documentation 42 VX 520 GPRS CTLS INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Page 43: ...d to VX 520 CTLS 24 installation VX 520 CTLS connecting a smart card reader to VX 520 CTLS 24 connecting optional device s 23 connecting the terminal power pack 26 connecting the terminal to a telepho...

Page 44: ...ning a terminal for repair or replacement 39 telephone line connections 19 telephone line cords ordering 40 terminal features VX 520 CTLS general 15 terminals accessories 40 benefits 10 cleaning 33 do...

Page 45: ...INDEX V ERI ONE ONFIDEN IA ROOF VX 520 GPRS CTLS INSTALLATION GUIDE 45...

Page 46: ...S Installation Guide VeriFone Part Number DOC252 063 EN A Revision A 1 VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA Tel 800 VeriFone 837 4366 www verifone com VERIFONE CONFIDENTIAL...