Messages displayed upon conducting and revoking payment
transactions
Message on
terminal screen
Action
Card error
Transaction cannot be conducted, follow on-screen instructions. If this error occurs
repeatedly, please contact Verifone Baltic SIA 67251111
Reader error.
Try again
Reading the card failed. Try again.
Card cannot be used
This card is not among the accepted cards.
No transactions found
The revocable transaction is not found in the terminal’s memory.
A transaction that has already been revoked cannot be revoked again; also,
transactions already sent to the bank cannot be revoked.
Invalid PIN
The buyer has entered the wrong PIN
16
Messages displayed on screen
When the client enters invalid PIN
If a client enters invalid PIN three times, the card must be
confiscated. The card may only be returned to the card
holder after identifying them on the basis of an
identification document. The person returning the card must
make sure they are dealing with the correct person. The
data of the card holder and the presented document must
be recorded on the error code receipt printed out by the
terminal.
Attention
!
•
Make sure to timely replace the receipt paper.
•
Use only appropriate thermal paper in the terminal’s
printer.
•
Do not connect any cables when the terminal is connected
to the mains.
•
Do not place the terminal in a too warm, cold or moist
location.
•
Do not place the terminal in a location where it could get
wet or dusty.
•
Use a cloth dampened with alcohol to clean the surface of
the terminal.
•
Use a special cleaning card to clean the terminal’s card
reader.
•
In the case of a fault, do not repair the terminal yourself –
call a technician
67251111
•
In the case the chip card transaction fails and the terminal
prompts you to use the magnetic stripe, perform the
transaction according to the swipe card transactions
instructions.
•
Keep the terminal connected to the mains to enable the
terminal to automatically send the transactions to the
bank to close the day.
