Live eftpos integrated User Guide
21
4.4
Void a transaction
How to Void a transaction
The Void function can be carried out on credit or charge cards to reverse a transaction
that has not yet settled (where available). You should also know that debit card and pre-
authorisation transactions cannot be voided.
Terminal Screen
Next Step
ENTER ROC NO
ON POS
VOID
SCANNING BATCH
PLEASE WAIT
VOID
VERIFY VOID
CORRECT?
READY
29/09/18
Start by initiating the transaction via the POS interface,
including optional entry of the ROC that is to be voided.
If not done previously, enter the ROC number to the POS.
Now wait for the “Scanning Batch” message to complete.
This will occur when the ROC lookup completes. If the ROC
cannot be found, the terminal will prompt for the ROC to be
re-entered into the terminal.
If the lookup is successful then the matching original
transaction details will be shown (last four card number digits,
amount, approval code).
You then need to confirm, via the POS, whether the
transaction details shown are correct.
If YES is selected, the Void will continue as expected.
If NO is selected, the terminal will prompt for ROC re-entry
(only if the previous ROC was entered via the terminal).
