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HEADER
Troubleshooting
Before requesting service on your Verilux
®
lamp, please read
the following:
• Make sure all power connectors, cords and plugs are inserted fully
and securely.
• Make sure there is power to the wall outlet or try another outlet.
Care and Cleaning
Your lamp is made from high quality materials that will last for many
years with minimum care. You may want to periodically clean the lamp
using a mild non-abrasive cleaner and soft cloth. When cleaning, make
sure you have turned off and unplugged the unit and allowed sufficient
time for the unit to cool. All liquid should be properly wiped away and
dried prior to restoring power.
DO NOT USE SOLVENTS OR CLEANERS CONTAINING
ABRASIVES, OR AMMONIA BASED CLEANERS
Note:
All moisture should be properly wiped away and dried prior to
restoring power.
PROBLEM
CHECK
SOLUTION
Light Won’t
Come On
Blackening/Darkening
at Ends of Bulb
Light Flickers
Has the plug come
loose?
Is the bulb old?
Is the bulb connected
securely into socket?
Is the bulb new?
Is the bulb old?
Has the plug come
loose?
Is the bulb connected
securely to the socket?
Is the lamp connected
to a dimmer switch?
Insert plug securely into wall outlet.
Check bulb for blackening/darkening at bottom of spiral where it joins the
base (an indicator of bulb life) and replace bulb.
Be sure the bulb is securely seated into socket, repeat the bulb
installation process.
Sometimes when a new bulb is turned on for the first time the tube will
darken, but this will fade after a few minutes.
With older bulbs, darkening of the tube indicates end of bulb life (this
doesn’t affect operation except to reduce the amount of light available
since the phosphor in that area has become inactive). Bulb replacement
is recommended.
Insert plug securely into wall outlet.
Connect lamp plug only to wall outlet without dimmer switch.
Be sure the bulb is securely seated into the socket, repeat the bulb
installation process.
CAUTION:
DISCONNECT LAMP FROM OUTLET
PRIOR TO REPEATING THE BULB INSTALLATION PROCESS.
