■
Operating system
■
Version and patch level
■
Network topology
■
Router, gateway, and IP address information
■
Problem description:
■
Error messages and log files
■
Troubleshooting that was performed before contacting Technical Support
■
Recent software configuration changes and network changes
Licensing and registration
If your product requires registration or a license key, access our technical support
Web page at the following URL:
Customer service
Customer service information is available at the following URL:
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
■
Questions regarding product licensing or serialization
■
Product registration updates, such as address or name changes
■
General product information (features, language availability, local dealers)
■
Latest information about product updates and upgrades
■
Information about upgrade assurance and support contracts
■
Advice about technical support options
■
Nontechnical presales questions
■
Issues that are related to CD-ROMs, DVDs, or manuals