PC770 Card Product User Guide
19
Troubleshooting
PC770 Card
The following tips will help solve many common problems encountered while using the PC770 Card :
•
Make sure you are using the PC770 Card in the correct geographic region: Mobile Broadband in
the US. Please visit verizonwireless.com for network details.
•
Ensure that the wireless network’s coverage extends to your current location.
When properly installed, the PC770 Card is a highly reliable product. Most problems are caused by
one of these issues
:
•
The wrong driver has been installed.
•
System resources required by the PC770 Card are being used by other devices.
•
Network coverage is not available either because you are outside the Mobile Broadband
(coverage area or because of an account or network problem). Please visit verizonwireless.com
for network details.
My notebook does not reboot when the PC770 Card is inserted. I experience an error or a blank
screen.
•
When this happens, simply remove the device and reboot the system.
The device contains internal memory which behaves like a CD-ROM. Some notebooks depending on
the system BIOS settings, may try to reboot from the CD-ROM before the Hard Drive. The machine
may present a black screen with a cursor or an error message about a non-bootable disk. This
behavior is similar when using any non bootable CD in your CD-ROM drive.
For issues related to
VZ
Access Manager consult the
VZ
Access Manager Software User Guide.