Verizon Wireless USB551L, User Manual

Page 1: ...USER MANUAL USB551L MODEM ...

Page 2: ...rt Administration Act Compliance Clause It is forbidden by US law to export license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Verizon Wireless is a trademark of Verizon Wireles...

Page 3: ...up is Complete 13 Connect To and Disconnect From the Network 13 Accessories 14 Lanyard Accessory 14 USB Modem Extension Cable Accessory 15 Accessing the User Guides 16 Troubleshooting 17 Overview 18 Common Problems and Solutions 19 Technical Support 20 Customer Service 20 Data Technical Support 20 Product Specifications and Regulatory Information 21 Product Specifications 22 General 22 Technology ...

Page 4: ...Limited Warranty and Liability 26 Safety Hazards 27 Glossary 29 ...

Page 5: ...Overview Components Caring for Your Device Getting Started 1 ...

Page 6: ...B551L Modem VZAccess Manager software included on the installation CD USB551L User Guide included on the installation CD VZAccess Manager Software User Guide included on the installation CD Quick Reference Guide Lanyard See Lanyard Accessory on page 14 USB Modem Extension Cable See USB Modem Extension Cable Accessory on page 15 System Requirements Supported operating system Windows 7 Vista XP SP2 ...

Page 7: ...h a type A USB port The hinge design makes it easier to connect to computers Accessory hook This attaches to the lanyard accessory included in the box for portability See Lanyard Accessory on page 14 Back panel removable This covers the 4G SIM card slot Insert a fingernail into the divot closest to the USB connector to remove the back panel 4G SIM card slot Insert the 4G SIM card into the spring l...

Page 8: ...a 3G data network The modem is transmitting or receiving data on a 3G data network the blink rate is proportional to the data speed Blue Solid Slow blinking Intermittent blinking The modem is powered on but is not transmitting or receiving data The modem is searching for a 4G data network The modem is transmitting or receiving data on a 4G data network the blink rate is proportional to the data sp...

Page 9: ...uids dust and excessive temperatures Do not apply adhesive labels to the device they might cause the device to overheat or alter antenna performance The USB connector should plug easily into your computer s standard type A USB port Forcing the device into a port might damage the connector Remove the device from your computer before transporting it Store the device in a safe place when not in use ...

Page 10: ...Using the Device for the First Time Using the Device After Setup is Complete Accessories Accessing the User Guides Using the USB551L Modem 2 ...

Page 11: ...on page 2 Insert the 4G SIM Card See Install the 4G SIM Card on page 8 Install the VZAccess Manager software See Install VZAccess Manager Software on page 9 Connect the device to your computer See Properly Insert the Device in Your Computer on page 10 Set up the VZAccess Manager software See Set Up VZAccess Manager Software on page 11 Activate the USB551L Modem See Activate Your Device on page 11 ...

Page 12: ...SIM Card be lost or damaged visit verizonwireless com myverizon to order a replacement SIM Card You can also call 1 800 922 0204 to speak with a Customer Service Representative For toll free support outside of the U S call 1 908 559 4899 for 24 7 global support For additional information about 4G SIM Cards visit verizonwireless com 4GSIM A Subscriber Identity Module SIM Card is a smartcard that ho...

Page 13: ...your computer s USB port when prompted When installation is complete click Finish to open VZAccess Manager automatically Tip The VZAccess Manager Desktop shortcut icon is a convenient way to open the software If the installation program gives you the option to install a shortcut icon on the Desktop click Yes Install VZAccess Manager software Mac OS X Turn on your computer and close all application...

Page 14: ...e along the side edges and gently insert the device into your computer s USB port The USB551L Modem should fit easily into the port Do not force the device into the port as this might damage both the device and the port If your computer has a sideways or inverted USB port you can use the cable accessory to connect the device See Lanyard Accessory on page 14 NOTE If you are having difficulty insert...

Page 15: ... guide Activate Your Device IMPORTANT The USB551L Modem requires an activated account with Verizon Wireless in order to function The modem can be activated three ways in a Verizon Wireless store by contacting Verizon Wireless Telesales self activation through the Verizon Wireless activation website as part of setting up the software the following message appears the first time you activate your de...

Page 16: ...etwork End your Mobile Broadband session by selecting Disconnect from VZAccess Manager Exit VZAccess Manager to ensure the USB551L Modem is powered off Gently grip the USB551L Modem on both sides and pull straight out to avoid damaging the USB connectors Mac OS X End your Mobile Broadband session by selecting Disconnect from VZAccess Manager Exit VZAccess Manager to ensure the USB551L Modem is pow...

Page 17: ... insert the USB551L Modem with the label facing up Some computers might orient the USB port so the device label faces down or sideways See To properly insert the device on page 10 The USB551L Modem is powered on as soon as you insert it in your computer s USB port Although the modem is powered on it does not automatically connect to the Internet The device LED indicator lights up If sound effects ...

Page 18: ...ry or during sleep An emergency release clip is constructed in the design however you can also cut through the material To affix the lanyard to the device Locate the accessory hook on the device Pinch the looped thread on the lanyard and insert the thread into the accessory hook hole until it exits through the other side Push the plastic end of the lanyard through the looped thread and then pull t...

Page 19: ...he cable can be used to allow proper functionality How to use the extension cable Gently flip open the USB connector insert the USB modem into the wide end of the cable connector clip and extend the USB modem away from the computer Or you can use the built in clip to hook the USB modem over the top of the computer screen Plug the USB connector into the USB port on the computer The USB modem is pow...

Page 20: ...accessed any time the installation CD is inserted The installation CD includes the following User Guides VZAccess Manager Software User Guide Explains the VZAccess Manager features USB551L Modem Product User Guide Explains the USB551L Modem s hardware features ...

Page 21: ...Overview Common Problems and Solutions Technical Support Troubleshooting 3 ...

Page 22: ...ve many common problems encountered while using the USB551L Modem First Steps Make sure you are using the device in the correct geographic region Be sure you have 4G Mobile Broadband and Mobile Broadband service with the USB551L Modem in the U S Ensure that your wireless coverage extends to your current location Ensure you have an active subscription plan Restarting your computer and your modem ca...

Page 23: ...t the computer I cannot install the software You might not have administrator privileges 1 Contact your system administrator if applicable 2 Log on to your computer as an administrator or create a user account with administrator privileges I still cannot connect to the network after trying First Steps See First Steps on page 18 The software might be incorrectly installed 1 Reinsert the installatio...

Page 24: ... U S or Canada call 1 800 922 0204 Data Technical Support For additional information and technical support for VZAccess Manager and Verizon Wireless devices you can visit the Verizon Wireless Data Technical Support page at http www verizonwireless com b2c support data jsp ...

Page 25: ...Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Product Specifications and Regulatory Information 4 ...

Page 26: ...ode LTE CDMA 1X EV DO Rev A Chip Set QUALCOMM MDM9600 Interface Type Type A USB Port Technology Bands Technology LTE CDMA Rev A Rev 0 1XRTT Band Designation LTE with receive MIMO 700 MHz CDMA 1X EV DO RA 800 1900 MHz Environmental OperatingTemperature 0 C to 45 C 32 F to 113 F Storage Temperature 20 C to 65 C 4 F to 149 F Relative Humidity 5 to 90 over operating temperature Drop 1 meter drop no da...

Page 27: ... relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Federal Communications Commission FCC Rules Operation is subject to the following two...

Page 28: ...the actual SAR level of the USB modem while operating can be well below the maximum value This is because the USB modem is designed to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are to a wireless base station antenna the lower the power output Before this device is made available for sale to the public it must be tested and ...

Page 29: ...e between the antenna and the user s body must be maintained at all times 2 This device must not be collocated or operate in conjunction with any other antenna or transmitters 3 For any end use product that the USB551L Modem is used in a label containing the following information must be placed visibly on the outside of the product This device contains FCC ID PKRNVWMC551 and IC 3229B MC551 4 A use...

Page 30: ...PRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement at Novatel Wireless option of defective or non conforming materials parts or components The foregoing warranties do not extend to I non conformities defects or errors in the Pr...

Page 31: ...acilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical and life support equipment Do not operate your modem in any area where medical equipment life support equipment or near any equipment tha...

Page 32: ...e sensitive to electrostatic discharge ESD Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device If the software is not operational after an ESD occurrence then restart your computer ...

Page 33: ...Glossary 5 ...

Page 34: ...he TCP IP protocol ESN Electronic Serial Number A unique 32 bit number embedded in a wireless device that identifies the device FID Factory IDentification Unique tracking number for factory builds Firewall A hardware or software boundary that protects a network or single computer from unwanted outside traffic Firmware A computer program embedded in an electronic device Firmware usually contains op...

Page 35: ...t of enhancements to UMTS moving toward 4G that will provide high throughput low latency plug and play and seamless connection to existing networks such as GSM cdmaOne etc MAC Address Media Access Control A number that uniquely identifies each network hardware device MAC addresses are 12 digit hexadecimal numbers MEID Mobile Equipment IDentifier A globally unique number for a physical piece of mob...

Page 36: ...abled RAS Remote Access Service A Windows NT 2000 Server feature that allows remote users access to the network from their Windows laptops or desktops via modem Rev A CDMA EV DO Rev A is a leading edge wireless technology with higher data rates and higher system capacity It is a fully backward compatible standard and remains interoperable with deployed EV DO networks and devices around the world T...

Page 37: ...et Commonly used to connect to an office network from elsewhere VPN Passthrough A feature that allows a client to connect to a VPN server WAN Wide Area Network A public network that extends beyond architectural geographical or political boundaries unlike a LAN which is usually a private network located within a room building or other limited area WCDMA Wideband Code Division Multiple Access A 3G m...