46
Troubleshooting
C385 V310AM / USA / A31008-M2026-R351-1-6019 / appendix.fm / 04.11.2008
Ve
rs
ion 4,
29
.10.
2007
Troubleshooting
If you have any questions about the use of
your telephone, you can contact us at any
time at http://www.verizon.com.
The table below contains a list of common
problems and possible solutions.
The display is blank.
1. The handset is not on.
¥
Press
and hold
the End Call key
a
.
2. The batteries are dead.
Charge or replace the batteries
"
Base
"
flashes in the display.
1. The handset is outside the range of the
base station.
¥
Move the handset closer to the base
station.
The base station's range is shorter
because Eco Mode mode is activated.
¥
Deactivate Eco Mode (
reduce the distance between the hand-
set and base station.
3. The base station is not on.
Check the base station's power adapter
Handset does not ring.
The ringer melody is deactivated.
¥
Activate the ringer melody (
You cannot hear a ringer melody/dial tone
from the fixed line network.
The phone cord supplied was not used or was
replaced with a different cord that has the
wrong pin connections.
¥
Always use the phone cord supplied or
make sure that the pin connections are cor-
rect when purchasing one from a retailer
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
Reset the system PIN to 0000
Forgotten the system PIN.
Reset the system PIN to 0000
The other party cannot hear you.
You have pressed the
§Mute§
display key.
The handset is on "mute."
Activate the microphone again
The number of the caller is not displayed
despite CIP.
Caller ID is not enabled.
¥
The caller
should ask the network provider
to activate caller ID (CI).
You hear an error tone (descending tone
sequence) when pressing keys.
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user
guide if necessary.
You cannot listen to messages in the
network mailbox.
Your PABX is set for pulse dialing.
¥
Set your PABX to touch-tone dialing.
No time is specified for a message in the
answer machine history.
Date/time is not set.
¥
Set the date/time (
The answer machine announces "PIN is
incorrect" during remote operation.
1
.
You have entered the wrong system PIN.
¥
Enter the system PIN again.
2
.
The system PIN is still set to 0000.
¥
Change the system PIN (
The answer machine will not record any
messages.
Its memory is full.
¥
Delete old messages.
¥
Play back new messages and delete.