Verizon Ellipsis Jetpack MHS900L, User Manual

Page 1: ...MHS900L ...

Page 2: ...nd Password 11 Connecting to the Internet 12 Using Your Jetpack after Setup is Complete 12 Mobile Hotspot to share connections 12 Wi Fi and my Jetpack Home Security 12 Monitoring Data Usage 12 Jetpack Settings 13 Managing Your Jetpack 14 Using the My Jetpack Home page 14 My Jetpack Home 15 Manage My Jetpack 15 My Account Tools 16 Help Support 16 Data Usage 17 Connected Devices 18 Connected Devices...

Page 3: ...leshooting 39 Overview 40 First Steps 40 Common Problems and Solutions 40 Technical Support 42 Regulatory Information 43 Regulatory Statements 44 FCC Equipment Authorization ID XHG R900 44 Body Worn Operation 44 Safety Hazards 45 Limited Warranty and Liability 46 Trademark 48 Glossary 49 Glossary 50 ...

Page 4: ...1 1 Getting Started Overview Components Device Display Battery Management ...

Page 5: ... times faster speeds of solid 4G LTE without dropping down to 3G or other slower speed technologies System Requirements Compatible with all IEEE802 11b g n Wi Fi enabled devices Works with the latest versions of most browsers IMPORTANT Be aware when multiple users are connected to the device they are contributing to the total data usage on your mobile broadband data plan It is recommended to use t...

Page 6: ...is off sleep mode the first quick press of the Power button wakes up the display Info Display When the display is on each time the Power button is pressed quickly the following information displays Data Usage Wi Fi Name Password Web Admin URL guide Home Charging Indicator Light Colors Charging Status Off The Jetpack is not connected to a charger Red The Jetpack is connected to a charger and is cur...

Page 7: ...The USB charger connects here 5 Back Cover Notch Lift the notch to open the back cover 6 Factory Reset Button Use one end of a small unfolded paperclip to gently press and hold the reset button in the hole until the factory reset message displays 7 SIM Card Stopper Lift the stopper to insert or replace the SIM card 8 Battery contact Insert the battery with UP mark facing up to align battery contac...

Page 8: ...5 Device Display Display Icon ...

Page 9: ...ids your warranty Charge the battery by plugging in the charger provided together with your Jetpack While the battery is charging the battery charging icon displays and the power button illuminates red When the battery is charged the battery icon is solid the power button illuminates green IMPORTANT Please use only an approved charger to charge your Jetpack Improper handling of the charging port a...

Page 10: ...7 2 Using Your Jetpack Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete ...

Page 11: ... typical speeds of 2 5 Mbps NOTE This Jetpack supports 4G LTE only 3G fallback service is not supported Wi Fi 802 11b g n 802 11b uses the 2 4 GHz frequency with a bandwidth of 11 Mbps 802 11g uses the 2 4 GHz frequency with a bandwidth of 54 Mbps 802 11n uses the 2 4 GHz frequency with a bandwidth of 150 Mbps Speeds shown are those published by Verizon Wireless Inc and are theoretical in nature A...

Page 12: ... out 2 Lift the LIFT tab and slide your SIM card in the SIM card slot with Verizon logo facing up After installation secure the LIFT tab back into place 3 Properly install the battery and put the back cover on IMPORTANT Do not bend or scratch your SIM card Avoid exposing your SIM card to static electricity water or dirt Whenever you insert or remove the SIM card ensure your Jetpack is powered off ...

Page 13: ...dealing with the battery Doing so may cause damage that voids your warranty It normally takes at least 3 5 hours depending your power sources and device status to fully charge the battery The battery discharges faster as additional devices connect with your Jetpack Battery life depends on the network signal strength temperature features and active connection time When charging keep your Jetpack ne...

Page 14: ...er to connect to the wireless network Connecting to Your Jetpack Wi Fi Name SSID and Password Your default Wi Fi Name SSID and Password can be found on your Jetpack display upon initial power up You can also find your Wi Fi Name and Password any time you need Just press the power menu button shortly when the display is on Home screen Press quickly Data Usage display Press quickly Press quickly Pre...

Page 15: ...assword is always the same as your Wi Fi password unless you change my Jetpack Home password in the my Jetpack Home page If you change your Wi Fi password first your my Jetpack Home password changes together You can create your own my Jetpack Home password by signing into the my Jetpack Home page After you change your own my Jetpack Home password you will be required to use the new password to sig...

Page 16: ...13 3 Jetpack Settings Managing Your Jetpack My Jetpack Home Data Usage Connected Devices Jetpack Settings Messages About Jetpack ...

Page 17: ...er either of these URLs http my jetpack orhttp 192 168 1 1 3 Sign in using the my Jetpack Home admin password By default your my Jetpack Home admin password is the same as your Wi Fi Password unless you changed the admin password before 4 You are now able to customize your Jetpack settings The menu column to the left of the web page is the primary navigation for the My Jetpack Home page You can ac...

Page 18: ... Account Tools Help Support Manage My Jetpack The Manage My Jetpack quick links contain the following options Clicking Customize my Wi Fi Settings will take you to the Jetpack Settings Wi Fi menu page where you can customize Wi Fi profile see page 26 of this guide Clicking Change my Jetpack Admin Password will take you to the Jetpack Admin Password menu page where you can change your jetpack Admin...

Page 19: ...Support quick links contain the following options Click on Attend a Wireless Workshop to attend online or in a store to learn everything you need to know about your Jetpack Click on Community Forums to follow share and participate in the Broadband Netbook Community In addition you can search Broadband Netbook Community discussions for specific topics Click on Device Support Page User Guide to acce...

Page 20: ...etpack Home page select Data Usage to see usage information for your mobile data plan and when your billing cycle ends The following information displays per your plan Data usage for your current data plan and billing cycle The date when your current data cycle ends If you are part of a shared data plan your total shared usage is displayed ...

Page 21: ... A device that is currently accessing the http my jetpack cannot be blocked Connected Devices The Connected Devices menu contains the following options Name Normally this is the host name of the connected device as set on the connected device If you have used this interface to assign a name to a connected device the assigned name displays in place of the host name In rare cases the host name may b...

Page 22: ... change the maximum number of devices allowed to connect to your Jetpack 1 Click change next to Max devices on the Connected Devices page to open the Jetpack Settings Wi Fi page 2 See page 26 of this guide Blocked Devices The Blocked Devices menu contains the following options Block Button Click Block to disconnect a connected device and prevent it from reconnecting The blocked device then appears...

Page 23: ...hey do not have an IP address Instead they are identified by MAC address You can enter name to identify the device blocked by clicking the pencil icon Unblock Button Click Unblock to unblock a previously blocked device freeing it to connect again The unblocked device is deleted from the Blocked List and will reappear in the Connected Devices list when it connects ...

Page 24: ...tpack The Jetpack menu contains the following options Jetpack Admin Password Preferences Software Update Factory Reset Jetpack Admin Password You can change your my Jetpack Home Admin Password 1 From the My Jetpack Home screen select Jetpack Settings 2 Select Jetpack Admin Password 3 Click on Change Admin Password ...

Page 25: ... title Password displays the password is used for both your Wi Fi connection and my Jetpack Home page login When you change the Admin Password your Jetpack password screen changes the title to Wi Fi Password and then it can be used for Wi Fi connection only You need to memorize or record the new Admin Password and keep it separately TIP 2 If you change the Wi Fi Password before creating your own m...

Page 26: ... battery power and no wireless devices are connected To turn off the automatic shutdown feature select Never Turn off display Select the length of time before the Jetpack display will automatically turn off The Jetpack display will automatically turn off if the power menu button is not pressed for a certain period To turn off the automatic turn off display feature select Never ...

Page 27: ...red on This Indicator will let you know if the Jetpack is on or off without having to wake up the display Blink Delay This setting controls the amount of time between when the white power indicator illuminates letting you know the Jetpack is powered on Be sure to click Save Changes after making changes to either preference ...

Page 28: ...you can check to see if new software updates are available by clicking on the Check for update button Last Update Displays the date of the last software update Factory Reset The Factory Reset menu allows you to restore all your Jetpack s settings to factory default values To reset your Jetpack to original factory default settings click Restore Factory Default button then Confirm at the prompt ...

Page 29: ... factory default settings Power Reset restarts the device Please refer to Section 4 Troubleshooting for more details on Power Resets on page 39 of this guide Wi Fi The Wi Fi menu allows you to customize your Wi Fi profile and contains the following sections Be sure to click Save Changes button to ensure that your new settings are saved ...

Page 30: ...tor If this setting is turned On each connected device is isolated from all other connected devices This provides additional securities if some connected devices are unknown or not completely trusted For normal operation this option should be turned Off Wi Fi Media WMM provides higher priority for multi media traffic This setting should normally be turned ON to assist throughput IMPORTANT Any chan...

Page 31: ...ual DNS The Jetpack automatically selects a Domain Name Server DNS The Manual DNS option allows you to manually select up to two DNS IP addresses To manually select a Domain Name Server 1 Click the ON button to enable Manual DNS 2 Enter the IP address of the first DNS in the DNS 1 IP address field 3 Enter the IP address of the second DNS in the DNS 2 IP address field 4 Click Save Changes button ...

Page 32: ...IN code to a different 4 digit value The SIM menu reflects the following information SIM PIN Lock Status The default setting is PIN Lock Turned Off Desired Action You can Turn PIN Lock On Change SIM PIN or Turn SIM Lock Off Enter Current SIM PIN The default setting is normally 1111 To enable SIM PIN Lock 1 Factory default is PIN Lock Turned Off In this status you can choose only Turn PIN Lock On f...

Page 33: ...r new SIM PIN twice 4 Click Save Changes button To unlock SIM 1 When your Jetpack is SIM PIN locked it will display SIM PIN Locked To unlock go to http my jetpack on the device when you turn it on 2 Connect your device through Wi Fi 3 Launch an internet browser and open Jetpack Web UI http my jetpack orhttp 192 168 1 1 The Web UI pops up a window to enter SIM PIN ...

Page 34: ...Enter Current SIM PIN default is 1111 if not changed in the Enter Current SIM PIN box 3 Click Save Changes button Firewall The Firewall menu contains the following options VPN Pass through Mode Allowing or preventing connected devices to establish a secure VPN connection When turned ON this feature allows VPN clients to connect through the Jetpack to remote VPN servers The default setting for this...

Page 35: ...ard for small class C networks If you change your LAN IP Address ensure that you use the correct Subnet mask for the IP address range containing the LAN IP address MAC address the Media Access Controller MAC or physical address for the Jetpack DHCP Dynamic Host Configuration Protocol server The DHCP server checkbox turns the DHCP server feature ON or OFF IPv6 Internet Protocol version 6 The IPv6 c...

Page 36: ...is ON you must select a port filtering application in the Applications list to allow that application to connect to the Internet For example if you select VPN in the Applications list but do not select HTTP you can connect a VPN server but you cannot connect to a web page using your Internet browser Click OFF to turn off Port Filtering When the feature is OFF any application can connect to the Int...

Page 37: ... the beginning range of port numbers used by outgoing traffic for the custom application being added in the Start Port field 3 Enter the end of the range of port numbers in the End Port field 4 Select the Protocol TCP or UDP used by each port range from the Protocol dropdown menu 5 Click Save Changes 6 Select the Delete checkbox next to any custom application you wish to delete and click Save Chan...

Page 38: ...s and To view messages http my jetpack displays A maximum of 5 messages can be stored When this limit is reached the Jetpack erases the oldest message as a new message is received On the my Jetpack home page You can see the message contents by pressing the Messages menu on your My Jetpack Home page To delete a selected message click the trash bin icon to the right of the message date and time line...

Page 39: ...Jetpack Info Diagnostics Logs Jetpack Support Internet Status The Internet Status page shows Internet settings and status and contains the following sections Internet Status IPv4 IPv6 The Internet Status page reflects information about your Internet connection your network the type of technology in use how long your Jetpack has been connected the amount of data that has been transmitted and receiv...

Page 40: ...e contains detailed information about your Jetpack Manufacturer Model My Jetpack version Diagnostics The Diagnostics page is used primarily for troubleshooting and reflects system level information about your Modem and the 4G LTE network ...

Page 41: ...various operations and are used primarily for troubleshooting Default setting is OFF To enable logging select ON then click Save Changes button Jetpack Support The Jetpack Support page contains the following sections Quick Links Self Serve Support Customer Care Click on the link to find the information that you may need ...

Page 42: ...39 4 Troubleshooting Overview First Steps Common Problems and Solutions Technical Support ...

Page 43: ...button Why This may occur under any of the following circumstances Your Jetpack will automatically turn off after a certain period to save battery if there are no connected devices and if you set Automatic Shutdown on from my Jetpack Home page This can be changed fromhttp my jetpack Jetpack Settings Preferences Automatic Shutdown Switching profiles Battery depletion To restore power manually press...

Page 44: ...etpack Settings Factory Reset I cannot connect to Wi Fi after changing Wi Fi password Your Wi Fi devices save the previously used Wi Fi names associated with the passwords used to access the Wi Fi name When you change the Wi Fi password only for your Jetpack and keep the same Wi Fi Name the devices try to connect to your Jetpack using the Wi Fi name and previous Wi Fi password saved causing Wi Fi ...

Page 45: ...have forgotten your password click on the Forgot the Admin Password link and you will be prompted to answer the security question that you selected when you changed the Admin Password Technical Support For additional information and technical support Contact Verizon Customer Care at 1 800 922 0204 or go to any Verizon Wireless store IMPORTANT Before contacting Verizon Customer Care be sure to rest...

Page 46: ...43 5 Regulatory Information Regulatory Statements Safety Hazards Limited Warranty and Liability Trademark ...

Page 47: ...r below the federal standard of 1 6 watts kg W kg are considered safe for use by the public This product meets current FCC Radio Frequency Exposure Guidelines The reported SAR value of the device is X XXW kg Additional details at FCC website www fcc gov oet ea Body Worn Operation Please note this important safety information regarding radio frequency RF radiation exposure and near body operation T...

Page 48: ...dequately shielded electronic equipment may be affected by the RF signals generated by your device Medical and Life Support Equipment Do not use your device in healthcare facilities or where medical life support equipment is located as such equipment could be affected by your device s external RF signals Pacemakers The Health Industry Manufacturers Association recommends that a minimum separation ...

Page 49: ...or remanufacture attempt to insert foreign objects into the battery immerse or expose to water or other liquids expose to fire explosion or other hazard Only use the battery for the system for which it is specified Only use the battery with a charging system that has been qualified with the system per CTIA Certification Requirements for Battery System Compliance to IEEE 1725 Use of an unqualified ...

Page 50: ...nformation or memory data contained in stored on or integrated with any wireless device whether under warranty or not returned to an authorized service center for repair or service To obtain repairs or replacement within the terms of this warranty the product should be delivered with proof of warranty coverage e g a dated bill of sale the consumer s return address daytime phone number and or fax n...

Page 51: ...ll other trademarks logos and service marks used in this user manual are the property of Franklin Wireless or their respective owners Nothing contained in this user guide should be construed as granting by implication or otherwise a license or right of use of Franklin Wireless or any other Trademark displayed in this user manual without the written permission of Franklin Wireless or its respective...

Page 52: ...49 6 Glossary ...

Page 53: ... to an IP network ISP Internet Service Provider Kbps Kilobits per second LAN Local Area Network MAC Address Media Access Control address Mbps Megabits per second MSID Mobile Station Identifier Network Operator The vendor who provides your wireless access Port A virtual data connection used by a program to exchange data Port Forwarding A process that allows remote devices to connect to a specific c...