Verizon FiOS TV Service Manual Download | Manualshive

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Important information about

your fiber-optic equipment.

Service Guide

71882_VZ.srv 2/7/07 5:06 PM Page 1

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Summary of Contents for FiOS TV

Page 1: ...Important information about your fiber optic equipment Service Guide ...

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Page 3: ... prepares you for the high tech applications that will emerge in the future Your home is now ahead of its time As you may know there are some important differences between fiber optic Verizon FiOS and your traditional data and voice services The following pages explain the equipment installed with your Verizon FiOS Internet This information will help ensure that you get the optimal performance out...

Page 4: ...nd Some Apartments Condominiums Depending on the type of home you live in your FiOS Internet service will be installed using either the installation model shown below or the one on page 3 You will find more information on each piece of equipment on the following pages Indicates that the ONT could be installed onto either the outside or inside of the home ...

Page 5: ...t s utility room or closet see Single Family House diagram However in many apartments and condominiums the ONT BBU are installed in a centralized location in your building In that case the information on pages 4 9 may not apply to you ONT Power Supply Unit OPSU Battery Backup Unit BBU Optical Network Terminal ONT Router Problems with your equipment or service Please visit fioshelp verizon com or c...

Page 6: ...e ONT That way it can be read by your telephones and computers Information that is sent from your home will be converted from electric signals to light in the ONT Unlike traditional self powered telephone service your Verizon FiOS service depends on your home s power source The ONT has a power cord that goes into your home through the ONT Power Supply Unit where it plugs into an existing standard ...

Page 7: ...U contains a single indicator light that tells you if electrical power is present If the indicator light is dark electricity is not flowing from the outlet to the ONT In normal operation the light should be green The ONT requires very little power to operate In fact the amount of power needed is as little as what it would take to operate a couple of night lights Problems with your equipment or ser...

Page 8: ...so tells you when the battery needs to be replaced The average life of your battery is between one and four years depending on the average temperature of the environment When your battery does need to be replaced you can purchase a sealed lead acid battery at a major electronics outlet or a home improvement store Or you can contact the Verizon Fiber Solutions Center at 1 888 553 1555 and they will...

Page 9: ...ery is fully discharged or the battery is removed from the BBU Foreign Voltage Alarm is silenced once the foreign voltage has been properly removed Replace Battery Alarm is silenced when the battery is removed Overcurrent Alarm is silenced once the overcurrent has been properly removed Since you are responsible for the management of your battery it is very important that you familiarize yourself w...

Page 10: ...ss the Battery Emergency Use button once This will enable the ONT to reboot and up to one hour of battery life for talk time will be provided for emergency calls After the button is pushed all remaining battery life is used Alarm Silence Press this button to silence an audible alarm Lights Auxiliary Power Not currently available Replace Battery Red Battery needs to be replaced Problems with your e...

Page 11: ...ystems Green Operating normally Blinking Green Battery is going through a self test Yellow ONT is operating from the battery and the battery is discharging Blinking Red Battery is fully discharged and needs to be replaced Battery Green ONT is operating normally BBU is on standby Yellow Battery is either recharging or conducting a self test or the BBU is providing power to the ONT Red Battery is lo...

Page 12: ...eate a home network so that multiple computers can be online at the same time Your router also contains special diagnostic software that can help us troubleshoot and correct problems should you experience trouble with your Internet connection IMPORTANT NOTE This Verizon supplied router is designed specifically for use with the Verizon FiOS network Use of other routers may impact the performance of...

Page 13: ...sure your outlet is working Reset the breaker or replace fuses if necessary 5 After taking these steps recheck the indicator light on the OPSU to see if it is illuminated If it is recheck for service Battery If you are experiencing a power outage please review the following battery troubleshooting steps 1 Check the lights on your BBU see pages 8 and 9 and check the battery connection inside the BB...

Page 14: ...ontact the Verizon Fiber Solutions Center for assistance Charges may apply for the repair of inside wiring If you don t hear a dial tone please call the Verizon Fiber Solutions Center to report your trouble A technician may ask you to describe the indicator lights inside your ONT in order to help diagnose the problem In addition your technician will assist you with understanding what each light me...

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Page 16: ...pply power for Internet VOIP or video services In case of power failure 911 service except through VOIP will be available until the backup battery expires Certain telephones answering machines and other telephone equipment not meeting industry standards may not work with service provided on the Verizon FiOS network 2007 Verizon All Rights Reserved VRZNFIFFP0825 SG 07 07 ...

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