Can I Leave a Reminder Message in
My Own Mailbox if I’m at Home?
Dial your Access Number. When the
service answers and asks you for your
password, press
— —
. This will bring
you back to the general Verizon Voice
Messaging Service greeting. When
prompted, enter your seven-digit mailbox
number to hear your greeting. Leave your
message at the tone.
Compatibility with Other
Verizon Services
How Does Home Voice Mail Work with
Call Waiting?
When you hear the Call Waiting tone,
answer the second call using the Call
Waiting feature. If you choose to ignore
the call waiting tone, the call will be
answered by Home Voice Mail. When
you cancel Call Waiting (by pressing
— ‡ ‚
, the Selective Call Waiting
feature) and your Home Voice Mail is
pre-programmed by Verizon to forward
when your line is busy, your calls will be
answered by Home Voice Mail.
How Does Home Voice Mail Work with
Call Forwarding?
When you program Call Forwarding to
your Access Number, your calls will be
answered by Home Voice Mail. When
you program Call Forwarding to any
other number, your calls will ring into
that number and are not answered by
Home Voice Mail.
The voice instructions will tell you that
the Multiple Mailbox extension already
exists.
n
To erase the mailbox extension,
press
⁄
.
n
To cancel the request, press
—
.
n
To erase another mailbox, choose
another mailbox extension number.
If not, just press
—
.
Frequently Asked
Questions
What if I Get Stuck?
Don’t worry, if you don’t know which
buttons to press, you can always press
‚
for more information. If you need
further assistance, call the Product
Support Line number shown on the back
of this guide.
What Exactly Is My Mailbox? What Is
My Mailbox Number?
Your mailbox is where your messages are
stored within Home Voice Mail. Your
mailbox number is the same as your
home phone number.
How Many Messages Can My Mailbox
Hold and for How Long?
Your Home Voice Mail mailbox can hold
from seven to 50 messages that can be
from one to two minutes in length,
depending on the type of service you
have. Home Voice Mail keeps messages
for seven to 30 days depending on your
service type.
How Does Home Voice Mail Work with
Distinctive Ring?
Calls to the Distinctive Ring number(s)
are answered in the same manner as
calls to the main number when the
Distinctive Ring number(s) have been
preprogrammed by Verizon to forward to
Home Voice Mail.
Home Voice Mail Optional
Features
The following features are available to
enhance your Home Voice Mail service.
Messaging
With Messaging, you can send a message
directly to other Home Voice Mail
subscribers, without ringing their
telephone, and they can record a reply.
Delivery Options allow you to mark your
message urgent, private, for future
delivery, or confirmed delivery. Future
delivery allows you to record a message
to be delivered up to 30 days into the
future. With confirmed delivery, you
receive a return receipt so you know they
got the message.
You can easily send many people the
same message, you can send a message to
yourself, or to one of the members of
your household, and you can reply to
messages received from another Home
Voice Mail subscriber. A per use charge
of 10¢* applies for each message and
mailbox destination.
* Price subject to change without notice; availability and
other restrictions may apply.
How Will I Know if I Have New
Messages?
If you have new messages, you will hear
an interrupted dial tone when you pick up
your telephone receiver. You can use your
telephone for making calls even while
you hear the interrupted dial tone.
How Quickly Does Home Voice Mail
Pick Up My Calls?
When you signed up for the service, you
selected your “ring cycle;” that is, the
range of rings heard before Home Voice
Mail answers your calls.
Do I Have to Listen to all the Voice
Prompts Before Selecting an Option?
No, you don’t have to wait for the
recorded voice to start or finish if you
already know your choice. You can select
your desired option before the voice
prompt is completed.
Do My Callers Have to Listen to My
Entire Greeting before Leaving a
Message?
No, your callers may press
±
at any
time during the greeting to skip to the
tone. If you subscribe to the Multiple
Mailbox feature, when your callers press
±
, they will go directly to the host
mailbox.
What Happens If a Caller Hangs Up
without Leaving a Message?
If the caller hangs up before your
greeting finishes playing, Home Voice
Mail will not record the “hang-up.”
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