Vermont Castings Encore Flexburn 2040, Installation And Operating Manual

LIMITED LIFETIME WARRANTY

Limited Lifetime Warranty

Vermont Castings Group warrants that all refractory brick and material 

used in this product will be warranted against deterioration not resulting 

from physical damage or overloading of the woodstove for the lifetime of 

this product. This coverage includes the components of the FlexBurn

®

System: “engine, inner cover, access cover and fireback.” In addition all 

cast iron parts are warranted against breakage, cracking or burn-through 

and glass door panels against thermal breakage. Coverage is provided 

only to the original purchaser. Vermont Castings Group will also pay labor 

associated with repairing or replacing the component described above 

for up to five years. 

Limited 5 Year Warranty

The porcelain finish is warranted to be free of defects in material and 

workmanship for a period of five years from the date you purchase the 

stove. Warranty excludes chipping, scratching or other surface damage 

to the porcelain that might result from normal wear and tear and also 

excludes failure of porcelain coating due to misuse or over-firing.

Limited 1 Year Warranty

The following parts of the wood burning stove are warranted to be free 

of defects in material and workmanship for a period of one year from the 

date you purchase the stove: handles, gasketing and thermostat assembly
As designated in the descriptions above, Vermont Castings Group will re-

pair or replace, at its option, any part found to be defective upon inspec-

tion by a Vermont Castings, Authorized Dealer. The customer must return 

the defective part or the stove, with shipping prepaid, to the Authorized 

Dealer or pay for any Authorized Dealer in-home travel fees or service 

charges for in-home repair work. It is the dealer’s option whether the re-

pair work will be done in the customer’s home or in the dealer’s shop. If, 

upon inspection, the damage is found to be the fault of the manufacturer, 

repairs will be authorized at no charge to the customer for parts and/or 

labor. Labor rates will be determined by Vermont Castings Group’s pub-

lished labor rates in effect at the time labor is performed.
Any parts repaired or replaced during the limited warranty period will be 

warranted under the terms of the limited warranty for a period not to ex-

ceed the remaining term of the original limited warranty or six (6) months, 

whichever is longer.

Limited Catalyst Warranty

The catalyst will be warranted for a six year period as follows: If the 

original catalyst or a replacement catalyst proves defective or ceases to 

maintain 70% of its particulate emission reduction activity (as measured 

by an approved testing procedure) within 24 months from the date the 

stove is received, the catalyst itself will be replaced free. 
From 25 - 72 months a pro-rated credit will be allowed against a replace-

ment catalyst and the cost of labor necessary for its installation at the 

time of replacement.
A third year (25 - 36 months) of no charge replacement will be made 

when combustor failure is due to thermal degradation of the substrate 

(crumbling of ceramic material). The customer must pay for any in-home 

travel fees, service charges, or transportation costs for returning the 

stove to the Authorized Dealer. 
 

Amount of Time  

Credit Towards 

Since Purchase  

Replacement Cost 

0 - 24 months  

100% 

25 - 36 months  

50% 

37 - 48 months  

30% 

49 - 60 months  

20% 

61 - 72 months  

10%

Any replacement catalyst will be warranted under the terms of the cata-

lyst warranty for the remaining term of the original warranty. The purchas-

er must provide the following information in order to receive a replace-

ment catalyst under the terms of this limited warranty:
1.  Name, address and telephone number.

2.  Proof of original purchase date.

3.  Date of failure of catalyst.

4.  Any relevant information or circumstances regarding determination of 

failure.

5.  In addition, the owner must return the failed catalyst.

Exclusions & Limitations

1.  This  product  must  be  installed  or  serviced  by  a  qualified  installer, 

preferably NFI or WETT (Canada) certified, as prescribed by the lo-

cal jurisdiction. It must be installed and operated at all times in ac-

cordance with the Installation and Operating instructions furnished 

with the product any alterion, willful abuse, accident or misuse of this 

product shall nullify this warranty.

2.  This warranty does not cover misuse of the stove. Misuse includes 

over-firing which will result if the stove is used in such a manner as to 

cause one or more of the plates to glow red. Over-firing can be iden-

tified later by warped plates and areas where the paint pigment has 

burned off. Over-firing in enamel fireplaces is identified by bubbling, 

cracking, chipping and discoloration of the porcelain enamel finish. 

Vermont Castings Group offers no warranty on chipping of enamel 

surfaces. Inspect your wood burning stove prior to accepting it for any 

damage to the enamel.

3.  This warranty does not cover misuse of the stove as described in the 

Owner’s Guide, nor does it cover an stove which has been modified 

unless authorized by a Vermont Castings Group representative in 

writing. This warranty does not cover damage to the stove caused by 

burning salt saturated wood, chemically treated wood, or any fuel not 

recommended in the Owner’s Guide.

4.  This warranty does not cover a stove repaired by someone other 

than a Vermont Castings Authorized Dealer.

5.  Damage to the unit while in transit is not covered by this warranty but 

is subject to a claim against the common carrier. Contact Vermont 

Castings Authorized Dealer from whom you purchased your stove or 

Vermont Castings Group if the purchase was direct. (Do not operate 

the stove as this may negate the ability to process the claim with the 

carrier.)

6.  Claims are not valid where the installation does not conform to local 

building and fire codes or, in their absence, to the recommendations 

in our Owner’s Guide.

7.  The salt air environment of coastal areas, or a high-humidity environ-

ment, can be corrosive to the porcelain enamel finish. These condi-

tions can cause rusting of the cast iron beneath the porcelain enamel 

finish, which will cause the porcelain enamel finish to flake off. This 

warranty does not cover damage caused by a salt air or high-humid-

ity environment. 

8.  Vermont Castings Group shall have no obligation to enhance or up-

date any unit once manufactured.

IN NO EVENT SHALL Vermont Castings Group BE LIABLE FOR IN-

CIDENTAL AND CONSEQUENTIAL DAMAGES. ALL IMPLIED WAR-

RANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANT-

ABILITY AND FITNESS, ARE LIMITED TO THE DURATION OF THIS 

WRITTEN WARRANTY. THIS WARRANTY SUPERCEDES ALL OTHER 

ORAL OR WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitations of incidental and 

consequential damages or limitations on how long an implied warranty 

lasts, so the above limitations may not apply to you. This warranty gives 

you specific rights and you may have other rights which vary from state 

to state.

How to Obtain Service

If a defect is noted within the warranty period, the customer should con-

tact a Vermont Castings Authorized Dealer or Vermont Castings Group if 

the purchase was direct with the following information:
1.  Name, address, and telephone number of the purchaser.

2.  Date of purchase.

3.  Serial number from the label on the back.

4.  Nature of the defect or damage.

5.  Any relevant information or circumstances, e.g., installation, mode of 

operation when defect was noted.

A warranty claim will then start in process. Vermont Castings Group re-

serves the right to withhold final approval of a warranty claim pending a 

visual inspection of the defect by authorized representatives.