MPEe-E6E Hardware Reference Manual
iii
Product Release Notes
Rev 1.00
– Initial Draft.
Support Page
The Product Support Page contains additional information and resources for this product
including:
•
Operating system information and links to software drivers
•
Data sheets and manufacturers’ links for chips used in this product
•
Links to Knowledge Base articles and product advisories
VersaTech Knowledgebase
The VersaTech KnowledgeBase is a useful resource for resolving technical issues with your
VersaLogic product.
Customer Support
If you are unable to solve a problem after reading this manual, visiting the product support
page, or searching the Knowledge Base, contact VersaLogic Technical Support at (503) 747-
2261. VersaLogic support engineers are also available via e-mail at
Support@VersaLogic.com.
Repair Service
If your product requires service, you must obtain a Returned Material Authorization (RMA)
number by calling (503) 747-2261. Please provide the following information:
•
Your name, the name of your company, your phone number, and e-mail address
•
The name of a technician or engineer that can be contacted if any questions arise
•
The quantity of items being returned
•
The model and serial number (barcode) of each item
•
A detailed description of the problem
•
Steps you have taken to resolve or recreate the problem
•
The return shipping address
AS9100
All AS9100 products dispositioned for scrap shall be conspicuously and permanently
marked, or positively controlled, until physically rendered unusable.
Warranty Repair
All parts and labor charges are covered, including return shipping charges for
standard ground delivery to United States addresses.
Non-warranty Repair
All approved non-warranty repairs are subject to diagnosis and labor charges, parts
charges and return shipping fees. Please specify the shipping method you prefer and
provide a purchase order number for invoicing the repair.
Note:
Please mark the RMA number clearly on the outside of the box before returning.
