Introduction
VL-MPEu-G3 Reference Manual
9
Technical Support
If you are unable to solve a problem after reading this manual, please visit the
. This page provides links to component datasheets and device drivers.
If you have further questions, contact VersaLogic Technical Support at (503) 747-2261.
VersaLogic support engineers are also available via e-mail at
R
EPAIR
S
ERVICE
If your product requires service, you must obtain a Returned Material Authorization (RMA)
number by calling (503) 747-2261. Please provide the following information:
•
Your name, the name of your company, your phone number, and e-mail address
•
The name of a technician or engineer that can be contacted if any questions arise
•
Quantity of items being returned
•
The model and serial number (barcode) of each item
•
A detailed description of the problem
•
Steps you have taken to resolve or recreate the problem
•
The return shipping address
Warranty Repair
All parts and labor charges are covered, including return shipping
charges for UPS Ground delivery to United States addresses.
Non-warranty Repair
All approved non-warranty repairs are subject to diagnosis and labor
charges, parts charges, and return shipping fees. Please specify the
shipping method you prefer and provide a purchase order number for
invoicing the repair.
Note:
Please mark the RMA number clearly on the outside of the box before
returning.
