background image

34 

Section 4. Troubleshooting 

 

Below is a list of common error and possible solutions regard the use of your Wireless Modem. 

 

 

Error Solution 

Initialization Fail 

- If this condition appears, please right click the Connection 

Manager icon on your system tray and click “Exit”. Then 
remove and reinsert the modem and wait until your 

computer “beeps” before clicking the Connection Manager 

shortcut icon again. 

Out of Service Area 

- If this condition appears, there is no service available at this 
time or Area. The network may be busy or undergoing 

maintenance. Try connecting to the network at a later time, 

or Moving to another location if you are outside the 

enhanced. 

There was no answer 

- If this condition appears, the network may be busy. Try 

and connect again at a later time. 

Internet connection 

speed is too slow 

- Please check “ Network Preference “ whether the modem 

is set at 1X mode. If set at 1X mode, then the Internet is not 

connected as EVDO mode.  

- Please contact service provider for more information 

Can not make call 

- Please check you or other changed “Setting”. 
- Please contact service provider for more information. 

Can not  

connect  

to the Internet 

- Please Check “Profile Manager” of program for correct ID, 

password and Service Number. For proper ID, password 

and Service number, please contact service provider for 

more information. 

Any other trouble, please consult with service center. 

Summary of Contents for VW 100

Page 1: ...1 ...

Page 2: ...2 ...

Page 3: ...nstallation 09 Installing VW 100 Manager on to PCs Window XP 09 Installing VW 100 Manager on to PCs MAC 10 Checking the proper installation of the Driver 15 To Uninstall the USB Modem application 18 3 Connection Manager Operation Guide 20 Getting Started 20 Connecting to the Internet 22 SMS 23 Phone Book 25 Call 27 Setting 29 4 Trouble Shooting 34 ...

Page 4: ...W110 Rx 463 468MHz Tx 453 458MHz VW140 Rx 869 70 893 31MHz Tx 824 70 848 31MHz Rx 1931 25 1988 75MHz Tx 1851 25 1908 75MHz Channel Bandwidth CDMA 1 23MHz Storage temperature 30 C 70 C Operating temperature 20 C 60 C Humidity 5 95 Dimension 37 W x 76 D x 7 5 T mm Interface Type USB LED 1 LED Status ...

Page 5: ...5 Section 1 Product Overview Package Contents 1 USB Modem Model No VW 100 2 CD For MAC Linux Users 3 User Manual ...

Page 6: ...ce OS Microsoft Windows 2000 or higher Compatible with Vista version MAC OS Linux Minimum Specifications CPU Pentium II 300Mhz or higher IBM PC Compatible RAM 128MB or more VGA Video card with 800 x 600 resolution and 256 or more colors HDD 100MB or more hard disk space OS Microsoft Windows 2000 or higher MAC OS Linux Features 1 PC Based Connection Manager Software 2 Top Line Color LED with Status...

Page 7: ...nd young opinion leaders 1 Retractable Antenna 2 External Antenna Port Able to improve signal reception and transmission with External Antennna 3 LED Status Display Show Status of the Modem 4 RUIM Slot USIM Card is inserted into this slot 5 USB Connector The PC and modem are connected via the USB connector ...

Page 8: ... to the PC but no service area as per system selection configuration Blinking Purple 1x Mode idle state Solid Purple 1x mode modem is connected to the 1x network dormant traffic Incoming call conversation during EVDO connection or idle Blinking Blue EVDO mode idle state Solid Blue EVDO mode modem is connected to the network dormant traffic ...

Page 9: ...as an example 1 Please insert the modem into the PC Once the modem is plugged the installation will be started automatically 2 Once the installation is completed the Connection Manager and USB Driver is installed into the PC You will see Your new hardware is Installed and ready to use message 3 Connection Manager icon will be created on desktop in Window ...

Page 10: ...te Take MAC Tiger as an example 1 Insert CD and wait for the CD device icon to be appeared on your desktop Click on the icon to open the CD storage and double click on the osx V1_09c 3 release dmg File 2 Copy following two items VertexWireless_SerialPort installer and Uninstaller and paste at Applications Folder ...

Page 11: ...t Installer and then restart your computer 4 Insert your USB modem into any available USB port and wait for the VWMF icon to be appeared on your desktop Right click on the VWMF icon and select Eject VWMF note Every time the modem is inserted into the PC VWMF must be ejected to use the modem ...

Page 12: ...12 Installing VW 100 Manager onto PCs Mac Users 5 Go to System Preference Click Network 6 Show setting Vertex wireless Multi Function PPP Options Check each Option ...

Page 13: ...PPP and configure connection parameters as below 1 Service Provider Enter the name to be displayed on the Profile Name 2 Account Name If required enter the User ID for the Network provider 3 Password Enter the password for the user name 4 Telephone No Specify the phone number to which modem will connect ...

Page 14: ...14 Installing VW 100 Manager onto PCs Mac Users 9 Modem icon will be displayed on the taskbar at the upper right corner Indicating that the connection manager is launched and ready to use ...

Page 15: ...cking the proper installation of the Driver If the Driver has been installed properly it is possible to check the proper operation from Control Panel the example below is for Windows XP 1 Start Control Panel ...

Page 16: ...16 Checking the proper installation of the Driver 2 Select System 3 Select Device Manager from Hardware Tab ...

Page 17: ...Checking the proper installation of the Driver 4 As shown in below with boxes that shows Vertex Wireless CDMA USB Modem and Vertex Wireless CDMA USB Serial Device the Driver has been successfully installed ...

Page 18: ...18 To Uninstall the USB Modem Application 1 To Uninstall VW 100 Modem Driver Click Control Panel And click ADD or Remove Programs ...

Page 19: ...lication 2 Find VW 100 Connection Manager Program Click Change Remove Remove the VW100 Modem from the USB Port 3 Once uninstall is completed you must restart computer before the new setting will take effect Section 3 Connection Manager ...

Page 20: ...utton Connect to the communication connection Disconnect from the communication connection 2 Status Bar Indicate the strength of the signal More bars Indicate stronger signal 3 Time Indicate the Using time 4 Unread Message Indicates that you gave waiting text messages 5 Voice Message Indicates that you have voice mail messages 6 Packet Indicate the packet rate 7 Manager Menu Manager Menu allows yo...

Page 21: ...eared press the proper PIN code If the proper PIN code is inserted you will be able to use the modem with the connection manager 2 Fail to input the proper Pin number If you fail up to three times to input proper PIN code the Authentication would be automatically into PUK code authentication At this time you have 10 times to enter PUK code If you fail up to 10 times to enter proper PUK code you ca...

Page 22: ...blinking from Red to Blue Once the modem is ready CONNECT button will be enabled Click the CONNECT button to be connected to the internet Once the connection is completed CONNECT button will be changed to DISCONNECT button 3 2 Disconnect Click the Disconnect button to be disconnected from the connection Once the disconnection is completed DISCONNECT button will be changed to CONNECT button ...

Page 23: ...NBOX 100 SENT MSG 20 OUTBOX MSG 4 1 Send Message Click New Button in the message box to write a new message Use the key board of the computer to type SMS After typing SMS click Send to send SMS 4 2 Receive Message 1 UIM Inbox UIM Version Only If you set UIM as SMS destination please refer to SMS Setting in Setting section the received message is saved into UIM card 2 Saved Inbox If you set PC as S...

Page 24: ...ges from the message box click Delete button to delete messages To delete multiple data simultaneously push Shift or Ctrl key and select delete message and then click Delete key The selected Inbox data is deleted at once from the Connection manager The deleted Inbox data cannot be restored 4 7 Sent Sent box list view shows all sent messages you have sent completely 4 8 Out Box Out box list view sh...

Page 25: ...rase the name type telephone numbers 1 Add Click the New button to add a new number to the phonebook When adding a new number to the phone book you can save data in the PC or UIM 2 Editing Click the Modify button to modify a name type and number 3 Phonebook data Move and Copy UIM Version Only Click the Move or Copy button after choose the information to be moved or copied The phonebook data can be...

Page 26: ...ort Export is to send out the Phone Book data from the Connection Manager and save it as CVS format file on the PC Import is to get the Phone Book data from the CVS file on the PC and save it to Connection Manager 6 SMS Click the SMS button to send a message 7 Call Click the Call button to make a call ...

Page 27: ... or Type numbers directly on the LCD box 1 2 CLR Press CLR button to erase last number enters or END Button to clear all numbers 3 SEND END Press the Send button to make a call to the number displayed on the LCD box Press END button to hang up the call 4 Volume Use volume key to adjust volume while you are calling ...

Page 28: ...ck the END button to reject a call 6 4 Missed Call If you missed phone call display number and time you missed 6 5 Select Contact 1 Search You can find a contact number from the phonebook by entering information Name or Phone number on the search box 2 Call History 1 Call History Call After selecting a call from the call history click the Call button or the right button of the mouse and select Cal...

Page 29: ...29 Setting Click Setting to open the setting window to set various items 7 1 General You can change basic function in this section ...

Page 30: ...30 Setting 7 2 Information You can check the software version of Firmware and Manager ...

Page 31: ...31 Setting 7 3 Pin Control You can enable or disable the PIN feature or change the PIN number in this section The PIN number should be 4 5 digits numbers ...

Page 32: ...delete existing profile by pressing Delete button 1 Profile Name Enter the name to be displayed on the Profile Name 2 Dial No Specify the phone number to which modem will connect 3 ID If required enter the User ID for the network provider 4 Password Enter the password for the user name ...

Page 33: ...ng messages will be automatically saved 2 Auto erase When Auto Erase is enabled the oldest received messages in inbox will be automatically deleted in case of full inbox 3 Default destination to save SMS You can select where to be saved from UIM or PC using drop down menu ...

Page 34: ...ter time or Moving to another location if you are outside the enhanced There was no answer If this condition appears the network may be busy Try and connect again at a later time Internet connection speed is too slow Please check Network Preference whether the modem is set at 1X mode If set at 1X mode then the Internet is not connected as EVDO mode Please contact service provider for more informat...

Page 35: ... are conducted with the phone transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the phone while operating can be well below the maximum value This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network In g...

Page 36: ...andard incorporates a sub stantial margin of safety to give additional protection for the public and to account for any variations in measurements Body worn operation This device was tested in multiple notebook computer configurations with USB port configurations for typical near body operations with the back of the USB Modem kept 5mm from the body To maintain compliance with FCC RF exposure requi...

Page 37: ...no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equi...

Page 38: ...plies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received Including interference that may cause undesired operation ...

Page 39: ...39 ...

Reviews: