Vertical Edge 120, User Manual

Page 1: ...Digital Executive Telephone User s Guide ...

Page 2: ...ent The manufacturer assumes no responsibility express or implied for errors or omissions Vertical reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice Vertical Communications the Vertical Communications logo and combinations thereof and Corporate Office are trademarks of Vertical Communications Inc Artisoft TeleVant...

Page 3: ...ns for dynamic displayed feature interaction Status Lamp indicates Headset Speakerphone in use Forward Mode MSG Waiting Mute Mode CO Ringing ICM Ringing 30 User Programmable Features Resource Buttons FEATURE Used to access all system Feature codes VOLUME TRANSFER Used to transfer calls SPK Speakerphone Handset HOLD Place and retrieve calls on hold Standard 12 key Dial Pad 2 5mm Headset Jack FLASH ...

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Page 5: ...all Back CO Line cbck 18 Call Back Extension cbck 18 Call Park Call Park Answer FEATURE 20 Call Pick Up Group 20 Camp On Extension camp 21 Do Not Disturb One Time FEATURE 21 Do Not Disturb Override 22 Flash CO Line FEATURE or FLASH 22 Forced Intercom Call Forward FEATURE 22 Forced Intercom Tone Ring 23 Hold Common System I Hold Indication HOLD 23 Hold Exclusive FEATURE HOLD 24 Hold Reminder 24 Hol...

Page 6: ...RE 51 Distinctive Ringing Extension FEATURE 52 Do Not Disturb FEATURE 52 Extension Feature Status Check FEATURE 53 Extension Password FEATURE 53 Feature Key Reset FEATURE 54 Feature Directory Number Lookup FEATURE 55 Flexible Feature Button Programming FEATURE 55 Headset Mode FEATURE 57 Hidden Codes FEATURE 58 Hot Key Enable Disable FEATURE 59 Hotline FEATURE 59 Intercom Mode Selection FEATURE 60 ...

Page 7: ...the call Press SPK if you are using speakerphone to hang up Intercom Call to an extension Dial the extension number Speakerphone activates automatically Lift the handset for a private call Or Press the DSS button of the extension that you want to call Account Code Making a Call Using Account Code If you want a call to be associated with a specific account in the detailed records output from the DX...

Page 8: ...r Code is 0 at default Operation To call the attendant operator press Conference Meet Me Conference is used to join telephone connections together Meet Me Conference simplifies the setup process by assigning eight separate conference locations that are joined by dialing the location number 4 parties maximum Callers can be transferred easily to these locations Users may simply dial the location num...

Page 9: ...st Supervised Unsupervised A Supervised Conference is a conference in which at least one member is an extension of the DX 120 system The DX 120 extension that establishes a conference is the conference controller and may add and or delete members of the conference at any time The conference controller also has the privilege of establishing an Unsupervised Conference An Unsupervised Conference is a...

Page 10: ...s established and your extension is returned to idle Operation Rejoin an Unsupervised Conference 1 Press FEATURE 2 Your extension is rejoined to the conference connection Operation Force Release a Conference Member Conference Controller only 1 While engaged in a conference the display shows XXX XXX XXX private forced 2 Press forced PRESS DIR exit 3 Press exit to abort the operation and return to t...

Page 11: ... the conference and connected to you 5 You may re establish the conference with all members by pressing the CONFERENCE button Or 5 Hang up on the current connection and rejoin the remaining member s by pressing HOLD 6 Hang up to end the conference connection Direct Inward System Access DISA Optional This optional feature allows you to remotely access system resources such as System Speed Dial outs...

Page 12: ...ber or speed dial location number to place an outgoing call 3 Hang up when finished Last Number Redial FEATURE The Last Number Redial LNR feature automatically dials the last number dialed from your telephone The LNR retains sixteen 16 digits for each extension You may either choose a specific outside line by first pressing that outside line button or you may allow the line to be selected automati...

Page 13: ...n progress should not be interrupted Operation Placing an OHVA to Another Extension 1 Call the busy extension EXT XXX BUSY cbck msg next 2 Press next The bottom row options change as follows camp voic 3 Press voic The OHVA call is established over the called extension speakerphone OHVA EXT XXX Operation Receiving an OHVA Call 1 While on a call using the handset you receive an OHVA call EXT XXX OHV...

Page 14: ...ess an idle outside line button Then dial without lifting the handset Paging You can make a public announcement to all extension users or to a portion of users The DX 120 system provides both all call heard by all users and page zone heard by a specific group of users paging that you access by dialing special codes Page announcements are heard over extension speakers Operation 1 While in the idle ...

Page 15: ...dle press the FEATURE button designated as REDIAL if available or press FEATURE 2 The stored number is dialed Speed Dial Extension System Speed Dialing allows you to store frequently dialed numbers There are 20 speed bins for most extensions and 200 system speed bins that may be shared by all extensions Operation Setup 1 Press FEATURE 2 Dial the Speed Dial location number 3 Press show The current ...

Page 16: ...al location number 2 That speed dial number is dialed on the last outside line that you used or any outside line in the same outside line group Operation Use You Select the Outside Line to Use 1 Press the desired outside line button or dial the outside line directory number 800 839 2 Press FEATURE 3 Dial the Speed Dial location number ...

Page 17: ...hear an alert tone The feature button programmed for Voice Mail FEATURE will flash green at a fast rate 2 Press the flashing Voice Mail button The button LED will now flash green at a slower rate 3 The display shows MONITOR VM CALL yes no 3 1 Press yes to monitor call The LED of the voice mail button will light steady green At this time you are monitoring the caller and message in progress 3 2 Or ...

Page 18: ...later the display will return to an idle state 6 When the selected outside line or an outside line in the selected outside line group becomes available you will hear fast ringing at the extension and the display will read CBCK TO LINE XXX reply del 7 Press reply to be connected to the available outside line and dial as usual or 8 Press del to delete the outside line callback Call Back Extension cb...

Page 19: ...ess cbck 5 You will hear a confirmation tone and the display will read CBCK TO EXT XXX 6 Your extension will return to idle status To Answer a Call Back 1 When the Call Back begins called extension is now available your extension will ring a special Call Back alert ring for 30 seconds and the display shows CALL BACK TO XXX reply del 1 1 Lift the handset or press SPK Or 1 2 Press reply to activate ...

Page 20: ...ress the DSS button of the extension where this call is to be parked 3 The outside line call is parked at that extension 4 Hang up the phone or proceed with other system functions Operation Call Park Answer 1 While the phone is idle press FEATURE or press the feature button designated as CALL PARK if available 2 Dial the extension number where this call is to be parked or press the DSS button of t...

Page 21: ...he display shows CAMP ON EXT 103 4 When the busy extension goes on hook or places the current call on hold the extension rings Do Not Disturb One Time FEATURE DND One Time allows you to block outside line ringing Transfer or direct while engaged in a call already The advantage of DND One Time is that you don t have to remember to deactivate DND It will automatically disable at the conclusion of th...

Page 22: ...TURE or FLASH Flash CO Line is used with servicing telephone company features like Centrex and Call Waiting Flash CO Line is used to generate a hook switch signal to the telephone company to invoke the feature Operation While connected to an outside line press FEATURE or press the FLASH button Forced Intercom Call Forward FEATURE You can immediately forward tone ringing intercom calls to the atten...

Page 23: ...ent and continues at the called extension until it is answered 4 If your call remains unanswered you may dial again to return to Voice Call Announce mode Hold Common System I Hold Indication HOLD You may place any outside line on System Hold by pressing the HOLD button When you place a line on System Hold the green lamp for that line will flash at the I Hold rate I Hold Indication allows you to di...

Page 24: ...lding Call Answer allows you to place call on hold and retrieve calls from hold by simply pressing the HOLD button When multiple calls are holding at an extension also see page 36 Holding Call Answer will access the outside line that has been holding the longest while placing the current call on hold Holding Call Answer works for all outside lines regardless of the extension outside line button pr...

Page 25: ...ime that forced entry into a conversation on an outside line or at another extension may be required Intrusion can be invoked both on a busy outside line and to a busy extension Operation 1 Press the busy outside line button or dial a busy extension number 1 1 Call to a busy extension the display shows EXT XXX BUSY cbck msg next Press next camp voic intru 1 2 Access a busy outside line the display...

Page 26: ...currently in progress the telephone displays STA xx PAGE 2 Press or FEATURE The display shows EXT XXX TALK Memo Pad FEATURE Memo Pad is a quick access notebook for jotting down a telephone number If someone you are speaking with on the telephone tells you a phone number the Memo Pad feature allows you to take the number quickly without finding a piece of paper and pencil Operation Taking the Memo ...

Page 27: ...m Messaging features The display shows messages waiting and provides prompts to assist you in responding to the messages A message may be sent and received in several forms A Call Me Message A customized text message A preprogrammed text message six available A Voice Mail Message Operation Sending a Call Me Message Waiting 1 You place a call to an extension and get no answer or busy CALLING STA xx...

Page 28: ... Press msg MESSAGE TYPE call me preprog 3 Press preprog You are prompted to select the message EMPTY send next chg 4 Select the text message to send 4 1 To select from the preprogrammed list of text messages to send press next until the appropriate message is displayed Or 4 2 Press chg to input a custom message _ bksp save chg 4 3 Use the tables on the next page and dial pad keys to input the mess...

Page 29: ...n Sending a Voice Message voice mail system required 1 You place a call to an extension and get no answer or busy CALLING STA xxx cbck msg STAxxx BUSY cbck msg next 2 Press msg When the DX 120 Voice Mail system is equipped the options in the display change to add this option MESSAGE TYPE callme vmsg prep 3 Press vmsg The connection is diverted immediately to the DX 120 Voice Mail system Number low...

Page 30: ...to review other messages left at your extension 3 Press show to display Text Messages 4 Press reply to call back the extension that left a Call Me message 5 Press del to delete the displayed message Operation Canceling a Text Message or Call Me Message that you sent 1 Press FEATURE DEL MW_TO XXX bksp save chg 2 Input the extension number where the message was left Then press save DEL MW_TO XXX 3 T...

Page 31: ...ws if used in a manner that is inconsistent with requirements of these laws Manufacturer assumes no responsibility with regard to the use of this feature It is provided for the virtue of ethical use only YOU are responsible to use this feature appropriately considering all applicable laws Operation 1 Place a call to a busy extension or press a busy outside line button CO LN BUSY 802 cbck monit 2 P...

Page 32: ...tension Once invoked the Call Key becomes associated with that Trunk call and the Call Key lamp indicator reflects the status of that Trunk call for the duration of that call at the extension Check with your System Administrator to find out if your phone is programmed for handling multiple calls as described above NOTE The maximum number of Call Keys that can be programmed is equal to the number o...

Page 33: ... the line that the incoming trunk call is coming in on There is an available Call Key programmed on the phone i e the Call Key that is programmed is not already being used by another trunk call on that extension Note Regardless of whether the extension is busy on a call or not once the call becomes associated with the available Call Key the lamp indicator will be a fast flashing red light If you a...

Page 34: ...to the Hold Key itself see page 36 HOLD SETTING DESCRIPTION System HOLD Press the HOLD key A slow flashing green light will be provided on the Call Key of the holding extension A slow flashing red light indicator will be provided on the associated Line Key of other extensions in the system Other extensions can pick up this Trunk call Exclusive HOLD Press the Feature key HOLD A fast flashing green ...

Page 35: ...KEY LAMP AFTER CALLED PARTY ANSWERS Ext A Transferring Party Fast flashing flickering green Slow flashing green Slow flashing green Dark available Ext B Extension Trunk call being transferred to i e answering party Dark available Dark available Fast flashing red CO line ringing Fast flashing flickering green Conference Calls When you establish a conference call with trunks assuming there is no Lin...

Page 36: ... lamp is slow red flashing when Intercom calls are placed on Hold by the extension NOTE The Hold Key Lamp is useful handling multiple calls on hold especially for systems with T1 or T1 PRI where there are no Line Key s or Call Key s programmed at the extension In this case the Hold Key Lamp provides a reminder for you that there is a call s on Hold Held Trunk calls have a higher indicator priority...

Page 37: ...hing red Multiple Trunk calls fast flashing red The held Trunk call placed on hold at first will be retrieved fast flashing red Multiple Intercom calls and one Trunk call fast flashing red The held Trunk call will be retrieved independent of when the Trunk call was placed on Hold slow flashing red Multiple Intercom and Trunk calls fast flashing red The held Trunk call will always be retrieved from...

Page 38: ...ce Announce with Hands free Answerback With Off Hook Voice Announce OHVA you can receive a voice announcement from a DX 120 system extension while your telephone is busy OHVA uses the speakerphone circuit to accommodate a second conversation path to your telephone To receive an OHVA call you must be using the handset for the call in progress An OHVA call can be rejected easily if the call in progr...

Page 39: ...eration 1 Access an outside line Signaling Type Pulse and dial any number 2 After the pulse dialing has ended and the connection is made press 3 All digits dialed after this code will be sent in tone dialing format Release Key FEATURE You can use the Release Key to cancel or complete any current action The Release Key can speed call processing by allowing you to complete a call transfer or end a c...

Page 40: ...ination directory number where this call is to be transferred extension UCD Group Virtual Number etc OR 1 If your phone has buttons that have been programmed to dial specific extensions press the appropriate button 2 Hang up to complete the transfer Operation Supervised 1 While connected to a call outside line or intercom extension 1 1 Press the TRANSFER button 1 2 Dial the extension destination d...

Page 41: ...ther call rings in you can press the Transfer Answer button to complete the transfer and answer the ringing call at the same time Operation Setup 1 Program an available Feature Button for the Transfer Answer code operation Reference Flexible Feature Button Programming Operation Use 1 While on an outside line call and another call is ringing initiate the transfer process 1 1 Press the TRANSFER butt...

Page 42: ...one time alarm or always for repeated Operation Notification 1 Alarm sounds and the display shows ALARM REACHED ack 2 Press ack button to stop the alarm or wait for it to stop The display will remain until ack is pressed Operation Deactivate 1 Press FEATURE The current time displays NULL none 2 Press del Automatic Hold FEATURE If you are on a call and you press an outside line button Automatic Hol...

Page 43: ...ows AUTO HOLD DENY 3 The extension returns to an idle state Automatic Selection CO Intercom FEATURE This feature allows you to access a specific outside line or intercom ICM automatically when you lift the handset or press the SPK button Operation Setup 1 Press FEATURE Current selection displays ICM Intercom 2 Press icm to select Intercom 3 Press co to select a specific outside line 4 Input the ou...

Page 44: ... Ring Press FEATURE The display shows BUSY RING DENY Operation Activate allow Busy Ring Press FEATURE The display shows BUSY RING ALLOW Call Forward Extension FEATURE There are many choices for forwarding your calls All Forward all of your calls Busy Forward your calls when your telephone is busy Follow Me Forward calls at your extension to the extension where you are currently working conference ...

Page 45: ...vailable The display shows CALL FORWARD all busy next 2 Press all The display shows ALL FWD _ bksp save chg 3 Input the extension number to which calls are to be forwarded 4 Press save The display shows ALL FWD XXX co icm co icm 5 Select the type of calls to forward 5 1 co outside line incoming or transferred calls 5 2 icm co both intercom and outside line calls 5 3 icm intercom calls only 6 You h...

Page 46: ...ming or transferred calls 5 2 icm co both intercom and outside line calls 5 3 icm intercom calls only 6 You hear a confirmation tone and the extension returns to idle The Status Lamp is lit green and the display shows FWD in the middle of the bottom row No Answer Call Forward 1 Press FEATURE or the feature button designated as CALL FWD if available The display shows CALL FORWARD all busy next 2 Pr...

Page 47: ...xt 2 Press next The display shows CALL FORWARD n_ans ext follow 3 Press ext The display shows _ bksp save chg 4 Input the telephone number cell phone other office etc where calls are to be forwarded 5 Press save 6 You hear a confirmation tone and the display briefly shows the telephone number where outside line transfers will be routed The extension returns to idle the Status Lamp is lit green and...

Page 48: ...sp save chg 4 Input the extension number where calls are to be forwarded from 5 Press save The display shows FOLLOW FM XXX co icm co icm 6 Select the type of calls to forward 6 1 co outside line incoming or transferred calls 6 2 icm co both intercom and outside line calls 6 3 icm intercom calls only 7 The display shows PSWD _ bksp save chg 8 Input the password of the extension from which the calls...

Page 49: ...y shows FOLLOW FM XXX co icm co icm 5 Select the type of calls to forward 5 1 co outside line incoming or transferred calls 5 2 icm co both intercom and outside line calls 5 3 icm intercom calls only 6 You hear a confirmation tone and the extension returns to idle The display shows FORWARD FROM XXX Operation Delete Forward 1 Press the middle Interactive Soft Button under the FWD in the display 2 E...

Page 50: ... 44 JAMES SCOTT 2 Press the Left Interactive button to view the telephone number LINE 5 00 44 8135551401 3 Press the Left Interactive button to return to the name display Caller Identification Table Callback FEATURE Caller ID information for one hundred calls is stored in a CID Table You can review all call data dial a stored number or delete call data Operation 1 While the extension is idle no ac...

Page 51: ...Do Not Disturb etc Operation 1 Press FEATURE 2 The display shows the following screen to confirm the intention DEFAULT SET go 3 Press go to invoke the operation 4 You hear a confirmation tone and the operation is complete Dial Pad Confirmation Touch Tone FEATURE Dial Pad Confirmation is the tone you hear to confirm that you have pressed a button on the Dial Pad Touch tone can be disabled Operation...

Page 52: ... When you have activated DND you will hear special intercom stutter reminder tone when you lift the handset or use the speakerphone If you have assigned a button on your digital speakerphone specifically for DND that button will light whenever you activate the feature Operation Set DND 1 While your extension is idle no other call activity press FEATURE 2 Do Not Disturb is activated and the display...

Page 53: ...ng Tone No q Drop Call Out No r Drop Call In No s Intrusion Active Yes t Intrusion Accept Yes u Intrusion Tone Yes v ECF Operation No w SMDR Output Yes x ICM Mode VC HF PR TN Operation 1 The telephone must be idle 2 Press FEATURE 3 The display shows the contents of LNR Last Number Redial 4 Use the right Interactive button next to advance through all of the various extension features Extension Pass...

Page 54: ...ut the new password and then press save Feature Key Reset FEATURE This feature is used to reset all Flexible Feature buttons to factory settings Operation 1 While the extension is idle no call activity press FEATURE The display prompts for the password PSWD _ bksp show chg 2 Enter the extension password and then press show The display prompts for confirmation FTR KEY RESET go 3 Press go The operat...

Page 55: ...ress suffix The list displays digits dialed after system resource directory numbers 2 Use the back and next buttons to move through the display categories 3 Use HOLD to return to a previous menu level 4 Press the SPK button twice to exit Feature Directory Number Lookup Flexible Feature Button Programming FEATURE Digital Speakerphones have thirty dual colored Flexible Programmable Feature Buttons Y...

Page 56: ...ton you must know the code type Use Feature Directory Number Lookup to locate the feature and code you want to program 4 1 To program a directory number press dir DIR NUMBER _ bksp save chg 4 1 1 Input the appropriate directory number and then press save If you make a mistake use bksp and chg to re enter the number 4 2 To program a feature code press ftr FTR CODE _ bksp save chg 4 2 1 Press the FE...

Page 57: ...E if available The display indicates the new status HEADSET ENABLED Operation Deactivate Headset Mode 1 While the telephone is idle press FEATURE or press the Flexible Feature button programmed with the Headset Mode code The display indicates the new status HEADSET DISABLED Operation Use the Headset to Place a Call 1 While the telephone is idle press SPK a DSS button or outside line button The SPK...

Page 58: ...ccess Flexible Feature Button Programming FEATURE and then press the feature button to be stored with your Hidden Code AVAILABLE KEY chg 2 Press chg SELECT FUNCTION dir feat 3 Press feat FTR CODE _ bksp save chg 4 Press FEATURE the four digit code to store 5 Press save 6 Press SPK to exit Flexible Feature Button Programming Operation Using the Hidden Code 1 Access the voice mail system either the ...

Page 59: ...HOT KEY DISABLED Operation Enable While the telephone is idle press FEATURE The display will momentarily show the feature status invoked HOT KEY ENABLED Hotline FEATURE Hotline allows you to access an extension or Speed Dial Directory number simply by lifting the handset This feature is especially useful for elevator phones and applications that dictate a specific destination for extension s of th...

Page 60: ...y time 2 Hang up to complete the call Intercom Mode Selection FEATURE A Digital speakerphone has the benefit of receiving intercom calls in three ways Voice Announce Hands free reply mode Voice Announce Privacy mode Tone Ringing mode The Status Lamp and Feature button if programmed will indicate Mode Button Lamp Momentary Display Confirmation Confirmation Tone Heard Status Bar when intercom call i...

Page 61: ...erted of an intercom call by one tone burst The voice connection is then established immediately with the Mute function activated at your extension You hear the calling extension voice announcement over the speaker but the microphone in your telephone is disabled 2 You can 2 1 Lift the handset to speak confidentially with the caller 2 2 Press the MUTE button to deactivate the Mute feature and spea...

Page 62: ...Status message the message is displayed at the calling extension Operation Setup 1 The extension must be idle 2 Press FEATURE The display shows the first message choice custom EMPTY store next chg 2 1 To input a custom message press chg and then use the alpha numeric chart and dial pad to write the message 3 Press to advance to the next character position or to enter a space 3 1 Press save 3 2 Oth...

Page 63: ...various other features to be adjusted for special handling during these times Any extension may manually switch the system service from day to night mode or vice versa using the Attendant Administration with the correct password The attendant extension can set the system mode of operation using the Evening Mode code or a feature button programmed with the code for simple one button operation Opera...

Page 64: ...NY 2 Press FEATURE again to enable page announcements at your extension PAGING ACCEPT Pause Pause Insertion Pause Insertion is used to generate an intentional delay in dialing on outgoing outside line calls You can store a pause or a combination of pauses in the Speed Dial bins to allow timed access to special services while allowing you to monitor the progress of the call A pause will appear as P...

Page 65: ...ation Lock Your Phone 1 Press FEATURE PSWD _ bksp show chg 2 Input the current password factory 9999 for ext 101 0000 for all others and then press show LOCK PHONE pswd yes no 3 Press yes PHONE LOCKED 4 No outside line calls can be made at this extension Operation Unlock Your Phone 1 Press FEATURE PSWD _ bksp show chg 2 Input the current password and then press show LOCK PHONE pswd yes no 3 Press ...

Page 66: ... call from a hands free speakerphone connection to a private handset connection Operation Answering a Call 1 While your phone is ringing press the SPK button 2 The SPK button LED lights immediately and the speakerphone is active 3 Press SPK to hang up the call Or lift the handset to convert the call from a hands free speakerphone connection to a private handset connection Status Lamp Each Digital ...

Page 67: ...ion volumes can be adjusted Background Music Ringing Handset Speaker Includes speakerphone and page announcement volume Headset You can adjust the volume for each function while that function is in use You can adjust ringer volume while the telephone is idle Operation While the function is active press the and Volume buttons as necessary The volume for this function is now set and will be retained...

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Page 70: ...Page 68 Edge 120 Digital Executive Telephone User Guide Copyright 2006 Vertical Communications Inc All rights reserved Unauthorized use of this document is prohibited ED120L 7261UG ...