Edge 120 Digital Executive Telephone User Guide
Page 33
Additional information about Multiple Call Handling
This section of this guide provides the following information with
regard to Multiple Call Handling:
•
Incoming Calls
•
Outgoing Calls
•
Putting Calls on Hold
•
Transferring Calls
•
Conference Calls
•
Lamp Indicators
Incoming Calls
Multiple Call Keys can be programmed at a user’s extension. The
table below provides detail of how the Call Key will function as for
multiple incoming Trunk calls.
CALL KEY SETTING
RESULT
No Call Key programmed
Intercom calls and Trunk calls are processed as usual.
Only one Call Key
programmed
The Call Key will become associated with and provide status
for the incoming Trunk call assuming both of the following
conditions are met:
•
There is not a Line Key already programmed for the line
that the incoming trunk call is coming in on.
•
There is an available Call Key programmed on the phone
(i.e., the Call Key that is programmed is not already being
used by another trunk call on that extension)
Note
Regardless of whether the extension is busy (on a call) or
not, once the call becomes associated with the available Call
Key, the lamp indicator will be a fast flashing red light.
If you are already on a call, answering the new incoming call
by pressing the Call Key will automatically put the initial call
on hold.
Multi Call Key
Programmed
Programming Multiple Call Keys allows you to simultaneously
manage multiple Trunk calls. The additional programmed
Call Keys follow the same rules that apply when only a single
Call Key is programmed (refer above).
However, each Call Key provides status for the Trunk Call it
became associated with.
NOTE
When there is an incoming Trunk call, the Call Key will NOT be invoked /
utilized if there is a Line Key programmed for the incoming Trunk call on the
phone.
