Rerouting
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SBX IP 320 Features & Operation Guide
Conditions
•
The CO Line placed on Exclusive Hold will flash at the Station and the LED of CO Line
will light at other stations.
•
The CO Line placed on System Hold will flash at all Stations.
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When Exclusive Hold is set in a Station, the Exclusive Hold Recall Timer will be
initiated. After the Exclusive Hold Recall Timer is expired, the original Station will
receive a recall for the duration of the I-Hold Recall Timer.
•
When a System Hold is set at a station, the System Hold Recall Timer will be initiated.
After the System Hold Recall Timer expires, the original station will receive a recall for
the duration of the I-Recall Timer.
•
When the I-Hold Recall Timer is expired, the Attendant will receive a recall for the
duration of the Attendant Recall Timer. If the call remains unanswered for after the
Attendant Recall time expires, the call will be disconnected.
Admin Programming
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Hold Preference (PGM 160 - FLEX 8)
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Attendant Recall Timer (PGM 180 - FLEX 1)
•
Exclusive Hold Recall Timer (PGM 180 - FLEX 4)
•
Hold Recall Timer (PGM 180 - FLEX 5)
•
System Hold Recall Timer (PGM 180 - FLEX 6)
•
Transfer Recall Timer (PGM 180 - FLEX 7)
Hold Preference
Preferred Hold type is set by ADMIN programming. When a User presses the [HOLD] button,
the preferred type of Hold is activated. If the user presses the [HOLD] button twice, the other
type is activated (toggle).
Operation
If System Hold is set as preferred Hold and the user presses the held the [HOLD] button once,
the call is held by System Hold.
If System Hold is set as preferred Hold and the user presses the held the [HOLD] button twice,
the call is held by Exclusive Hold.
When Exclusive Hold is assigned, another station in the group cannot seize the held call.
When System Hold is assigned, another station in the group can seize the held call and answer.
