Call Handling
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SBX IP 320 Features & Operation Guide
Hot Desk
A hot desk enables the user to dynamically select a Station using a login / logout operation
without having a fixed station. For example, in a call center or marketing department people can
share work stations with one another.
Operation
To activate hot desk operation at a dummy station, use the following procedure:
1.
Go Off-hook or press the [SPEAKER] button.
2.
Dial the authorization code, then press the # key.
3.
The Station restores the User's database (station number, COS, ring assign, etc.) and can
receive incoming calls.
To logout, use the following procedure:
1.
Press the [PGM] button.
2.
Dial the User Logout code or press the programmed [Agent Logout] flex button.
3.
Select the call forward type (refer to values) using the volume up/down keys.
•
Off-net speed 000
•
Mobile extension
•
VMIB
•
VM group
4.
Press the [HOLD] button. The User database is saved and the Station returns to the
dummy state.
Conditions
•
A dummy station will display "DUMMY STATION (xxx)" (xxx = the physical Station
number).
•
A dummy station only allows login operation; all other operations are not allowed.
•
Logout operation is only allowed for dummy Stations where a user has logged-in.
•
Total number of Users is restricted by the System Station capacity. The total number of
hot-desk Users = the total number of Stations - Installed number of Stations - 1.
•
A hot-desk User must have his own password.
