Vertical Xcelerator IP, Owner'S Manual

Page 1: ...Vertical Xcelerator IP Xcelerator Owners Manual AccessLine 04 21 09 1 Featuring the Vertical Xcelerator IP Phone System Owner s Manual Version 1 April 09 ...

Page 2: ... Base Unit 13 Installing the Desk Phones 14 Connecting a Fax Machine 18 Connecting your Existing Phone Line s 19 Activating the Service 19 Setting up the Stand 20 Wall mounting a Desk Phone 21 4 Using Your Vertical Xcelerator Phone System 23 System Description 23 Introduction to your Vertical Xcelerator Phones 23 Getting Started 23 System Desk Phone 23 Introduction to your system Desk Phone 23 Usi...

Page 3: ...your Desk Phone with a headset 33 Additional Call Features 34 Redial 34 Mute 34 Call Log 35 Speed Dial list 35 Personal Phone Book 36 Auto Answer 37 Caller Blocking 37 Distinctive Ringing 38 Caller ID 38 Extension Set Up options 39 Do Not Disturb 39 Phone Lock Unlock 39 Additional Volume Adjustments 40 Using Voicemail 40 Record a personal greeting 41 Retrieving messages from your voice mailbox int...

Page 4: ...g your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do n...

Page 5: ...ving covers can expose you to dangerous voltages or other risks Incorrect re assembly can cause electric shock when the product is subsequently used Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions When the power supply cord or plug is damaged or frayed If liquid has been spilled into the product If the product has been expo...

Page 6: ...ed of your right to file a complaint with the FCC if you believe it is necessary The Telephone Company may make changes to it s facilities equipment operations or procedures that could affect the operation of the equipment If this happens the Telephone Company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service If the equipment is causing harm ...

Page 7: ...s equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 Electrical Safety Advisory It is strongly suggested that an AC surge arrestor be installed in the AC outlet to which this equipment is connected Radio Interference This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this ...

Page 8: ...r s authority to operate the equipment There are no user serviceable parts or adjustments inside this equipment please do not open the equipment case Basic Requirements In order to use all the features of the AccessLine Digital Phone Service and the Xcelerator system you must have the following Broadband Internet access At least one free port on your router or modem router Your router must be set ...

Page 9: ...essLine 04 21 09 9 Definition Explains terms or acronyms that may be unfamiliar to many readers These terms are also included in the Glossary WARNING Provides messages of high importance including messages relating to personal safety or system integrity ...

Page 10: ...ne 04 21 09 10 2 Getting to know your Vertical Xcelerator IP Parts Check Your package should arrive containing the following Front Panel The front panel contains lights called Light Emitting Diodes LEDs that indicate the status of the Xcelerator phone system ...

Page 11: ...uccess WIRELESS Blue Off Wireless LAN is not present On PSTN Line is busy LINE 1 3 Blue Off PSTN Line is idle On Phone is busy TEL Phone Blue Off Phone is idle On LAN connection detected ETHERNET 1 4 Blue Off LAN network connection not present Flashing LAN activity present traffic in either On WAN connection detected Off WAN network connection not presen WAN Inter net Blue ...

Page 12: ...Fi Adapter to connect Desk Phones to the base unit wirelessly In order to begin using your new phone system and service you need to perform the following two steps Install the base unit and phones Go to www accessline com activate to activate your phone lines When selecting the location for the Base Unit please consider the following Distance from your existing router You will need to connect the ...

Page 13: ... Cable and connect one end to the To Router port located at the top of the base unit Connect the other end of the blue WAN cable to an unused LAN port on the back of your existing router or modem router 3 Connect power to the Base Unit Use the included power cord and plug one end into the Power In port on the back of the Base Unit and the other end into the wall outlet Turn the Base Unit on by usi...

Page 14: ... handset cord and connect one end into the base of the handset and the other end into the handset port on the side of the phone labeled there is a handset port and a headset port 2 Connect the Desk Phone to the Base Unit For your convenience you may connect the Desk Phones to the Base Unit using one two three or all four of the options listed below ...

Page 15: ... the base unit wirelessly and then connecting a PC 4 Connecting a PC to the base unit 5 Connecting a phone to a router that is connected to another router Option 1 Connect phones to the Base Unit using your existing data network Use the included phone cord and connect one end into the port on the back of the phone labeled and connect the other end into any data port on your network router switch o...

Page 16: ... existing data network then connect the phones to your computer Follow the steps in option 1 but if you already have a computer using that wall outlet or router switch port unplug the computer plug the phone into that port and plug your computer into the port on the back of the phone To your router or wall jack To your PC ...

Page 17: ...the Wireless Adapter The wireless adapter allows a desk phone to be used without a cord connecting it to the base unit The range of the wireless adapter is 40 feet from the base unit The wireless adaptor utilizes the phone s power cord Plug the phone s power cord into the short power in cord on the wireless adapter and then into the wall outlet Then plug the rectangle LAN plug from the Wireless Ad...

Page 18: ...s self Once the phone has finished its configuration it is ready to make and receive phone calls Connecting a Fax Machine The Xcelerator phone system allows you to plug in your fax machine and receive and send faxes without having a separate fax line Plug the existing phone cord from your fax machine into the yellow port on the back of the base unit marked Fax NOTE If you are having trouble sendin...

Page 19: ... of porting the phone number on that line to AccessLine This way you can continue to use that phone number and phone line with the Xcelerator phone system until the number has been ported To do so plug the existing phone line s into the orange line socket s labeled CO Line 1 CO Line 2 or CO Line 3 on the back of the base unit Note Any call coming in on any CO line will always ring at extension 100...

Page 20: ...p the Stand Setting Up the Stand Refer to the following steps and the associated illustration to setup the stand of the Desk phone Step A Move the big U type frame 4 downward Step B Move the big U type frame 4 downward to the flat level The small U type frame 5 will get flat concurrently Step C Move the U type leg 3 upward Step D Seat the U type leg 3 onto the big U type frame 4 at about a 30º ang...

Page 21: ...rm the following steps Step A On the back of the phone find the latch 3 on the U type leg and remove it Step B Remove the other latch 4 Step C Remove the U type leg 1 Retain the leg 1 and latches 2 for possible reuse in a desktop mode Step D Seat the big U type frame onto the back of IP phone Step E Re check that the power source switch is in the correct position Connect all cables to the jacks on...

Page 22: ...Vertical Xcelerator IP Xcelerator Owners Manual AccessLine 04 21 09 22 Screw Alignment Template ...

Page 23: ...onfiguration and operation of the system and calling features Getting Started This section of your Owner s Manual is your guide to using the Xcelerator phone system and its features It also explains how to program system settings using your Desk Phone System Desk Phone Introduction to your system Desk Phone The system Desk Phones are highly featured display telephones for use with your Xcelerator ...

Page 24: ...mpts and information and provides selectable options to the extension user Read this section to learn how to navigate in the menus of your Desk Phone You can use the LCD menus to configure most settings of your Desk Phone Press the LEFT soft key to start the menu selection process This is the first display shown when you press the LEFT soft key ...

Page 25: ...priate item Pressing the checkmark OK key again will confirm and save the setting of the item you selected and cause you to return to the previous menu Thereafter the menu will roll back to the upper level of the menu tree You can also press the LEFT arrow of the Navigator Control key to roll back to the upper level of the menu tree without causing the system to resave Numeric and Alpha Characters...

Page 26: ...r appears The display will cycle through all of the characters associated with that button Saving the Configuration Some changes are saved immediately as you change settings All settings will be saved when you leave the Menus You will see Saving change please wait on the display Using the Speakerphone Key You can use the Speakerphone Key to have a conversation without having to lift the handset Pr...

Page 27: ...tep for every press of the Volume Key Using the Mute Key The Mute Key can be pressed when you are using the handset or in Speakerphone Mode When pressed the other person on the call cannot hear you The Mute Key has a red light which is lit when Mute is active The Ringing Message Waiting Light There is a red light on the top of the Desk Phone This light flashes when there is an incoming call It als...

Page 28: ... on the speakerphone and the handset Press this button to put an active call on hold pressing this button again while the call is on hold will make it active again Press this button to use a headset You need to plug in a headset to use this feature There is a headset jack on the left side of the phone right next to where the curly handset cord plugs in These are the phone navigation buttons This i...

Page 29: ...k up the handset or use the speakerphone button 2 Dial the number Make an internal call 1 Pick up the handset or use the speakerphone button 2 Dial the extension number Handling Multiple Calls You can make or receive two simultaneous phone calls on your Desk Phone These can be two different phone calls or the calls can be joined in a conference If you are on a call and have another call on hold or...

Page 30: ...t to that call Note If a number on an incoming call matches a number in the system speed dial list the name in the list will be displayed Call Hold To place a call on hold 1 While on the call press the Hold key or select the hold soft key the display When an external call is placed on hold the caller is presented with hold music 2 To retrieve the call press the Hold key or the soft key under the R...

Page 31: ...phone Note The following instructions assume you are on a call and that your phone only has one call active 1 Place the caller on hold by pressing the hold key 2 Press the down arrow to access a second line 3 When you hear the dial tone dial the desired extension number or phone number you wish to transfer the call to 4 Announce the call to the new party 5 To initiate the transfer press TRANSFER k...

Page 32: ...calls to the phone number or extension of your choice Forward when busy Forwards calls to voicemail when your phone is busy and cannot be changed Forward when not answered Forwards calls to voicemail when your phone is not answered and cannot be changed Enable Forward All Calls on Your Phone 1 Press the CONFIG button under the display 2 Scroll Down using the DOWN arrow on the navigation pad until ...

Page 33: ... conference call you will hear a notification beep and you will have a few seconds to drop one of the calls and pick up the third call If you don t drop one of the two active calls the third call will be forwarded to your voicemail To hold an Internal Conference 1 Pick up the handset or use the speakerphone button 2 Dial the extension number and wait for the called party to answer 3 Place that par...

Page 34: ...andset immediately Speakerphone to Headset You are using speakerphone mode and want to switch to the headset mode Press the headset button and the call will switch to headset mode immediately Headset to Handset You are using the headset and want to switch to handset mode Lift the handset off hook and the call will switch to the handset immediately Headset to Speakerphone You are using the headset ...

Page 35: ...d Type will be displayed Make your choice from the options for Dialed Calls Missed Calls or Received Calls 5 Press the Key 6 The calls stored in the chosen option will be displayed 7 When done press the LEFT arrow on the navigation pad until the display Quit Confirm Yes appears 8 Press the Key Speed Dial list Up to ten Speed Dial Numbers can be programmed per phone Program system speed dial list n...

Page 36: ...ne from a number that is in your personal phone book the calling name that you entered in the directory is displayed Program your Phone Book list Press the Directory key or the DOWN arrow on the navigation pad to access the Phone Book 1 Select the entry you wish to program Up to 400 entries are available per Desk Phone 2 Press the EDIT button under the display 3 Select Name Number or Ring 4 Enter ...

Page 37: ...cel Auto Answer 1 Press the CONFIG button under the display 2 Use the DOWN arrow of the navigation pad to scroll to AUTO ANSWER 3 Press the Key 4 Auto Answer On will be displayed 5 Using the Up or Down arrow select Off 6 Press the Key 7 Press the LEFT arrow on the navigation pad until the display Quit Confirm Yes appears 8 Press the Key Caller Blocking Up to ten phone numbers can be blocked from r...

Page 38: ...gh the LCD menus To set Distinctive Ringing from the Desk Phone 1 Press the CONFIG button under the display 2 Use the DOWN arrow of the navigation pad to scroll to RING 3 Press the Key 4 Ring Tone will be displayed Scroll to the country tone you wish to set 5 Press the Key 6 When done press the LEFT arrow on the navigation pad until the display Quit Confirm Yes appears 7 Press the Key Caller ID Th...

Page 39: ...f the navigation pad to scroll to DND 3 Press the Key 4 Do Not Disturb On will be displayed 5 Using the Up or Down arrow select Off 6 Press the Key 7 Press the LEFT arrow on the navigation pad until the display Quit Confirm Yes appears 8 Press the Key Phone Lock Unlock The desk phone lock feature is used to prevent unauthorized external calls from being made from a specific extension A locked exte...

Page 40: ... the speakerphone Headset Speaker Controls the volume level to your ear when using a headset Headset Mic Controls the volume level to the other party when using a headset Program the Phone Volume feature from phone 1 Press the CONFIG button under the display 2 Volume will be displayed as the first menu item 3 Press the Key 4 Then select the Volume Control option you desire 5 After making your sele...

Page 41: ...sages To listen to voice messages press 1 To delete all messages press 2 When finished press After pressing 1 to listen to messages To replay the message press 1 To delete this message press 2 To skip to the next message press 3 To forward to another mailbox press 4 When finished press Change your Voice Mailbox Password 1 Press the fixed key with the envelope graphic or dial 200 2 Enter your passw...

Page 42: ...roximately 4 seconds 9 Press the Key Using a Fax Machine To send and receive faxes plug the phone cord from your fax machine into the yellow port marked Fax on the back of the Vertical Xcelerator IP The fax machine must be plugged directly into the back of the base unit and cannot be connected to your router or LAN If you are having problems with faxing you may need to refer to your fax machine ow...