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Using your Viasat box
Error messages
If there is a temporary problem with a channel you are watching, you may see an error
message on your TV screen. If this happens, you can still change channel, in the usual way,
to a channel that is not experiencing problems.
On-screen messages
If one of the following messages appears on your TV screen, make a note of the number that appears with
the message (for example, 01). If you need to call customer service for assistance, please have the number
handy so they can help you as quickly as possible.
Message
Possible cause
Suggested solution
Please insert your
Viasat viewing card in
the smart card slot.
For instructions please
refer to your user
manual.
There is no Viasat
viewing card in the
smart card slot in
your box.
Insert your Viasat viewing card in the smart card slot.
Your viewing card is
invalid or inserted in
the wrong direction.
For instructions on
how to insert you
Viasat card please refer
to your user manual.
Your box cannot
recognise your
Viasat viewing card.
Check it is the correct Viasat viewing card. Check it is in
the right way up.Check that your card is not damaged.
If the problem continues, call customer service for
assistance.
This service is not
included in your
subscription.
Please call
customer service
to purchase.
You may need
to update your
subscription, or
there may be
an unexpected
problem with your
subscription.
Please call customer service to upgrade your subscription.
Transmission error in
your smart card. Please
call customer service
to purchase.
Your smart card
has developed a
problem.
Call customer service for assistance.
Welcome to Viasat.
You need to activate
your subscription to
get access to your
channels. Please call
customer service to
activate.Your Viasat
card ID and box ID can
be found in the Sytem
Details menu.
This is normal
prior to the
smart card’s first
authorization.
To activate your subscription, call Viasat’s interactive
telephone service using the number appropriate for
your country:Sweden08 5620 3300Norway8005
3020Denmark7012 1151Finland09 4249 7700You will
need your Viasat smart card ID and box ID. These are
displayed on the System Details screen. To view the
System Details screen, see ‘Viewing the box information’
on page 51.
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Solving problems