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5. Common problem
If there is a problem with your device during use, please try the measures listed in the table
below, if it still does not solve
For questions, please contact your device maintainer.
Problem
Possible Causes
Measure
No response after the
device is powered on
There is no power at
the power outlet or the
device is not plugged
into a power source
Please check the power socket and make
sure that the device is correctly plugged
into the power source. Make sure that the
power outlet has power. Make sure that
the power cord is properly connected to
the power supply and the device socket.
If the fault still occurs, please contact
customer service.
Mask leaks
Mask size is not
suitable
Make sure your mask is of the right size,
please refer to the mask user manual for
specific information, or use the mask test
function to check whether the mask is
leaking.
Dry or blocked nose
The humidification
gear is set too low
Upgrading grade
Water in the mask
The humidification
gear is set too high
Lower the gear level or increase the
indoor ambient temperature.
Dry mouth
The mouth opens
during sleep, causing
air leakage
Increase the humidification level. Wear
the headband to fix the jaw, or change the
full face mask
Excessive pressure in the
mask
Delay boost function is
turned off
Turn on the delayed boost function
After stopping
ventilation, the device is
still ventilating
The device is cooling
The device is cooling the pipeline, and the
ventilation will automatically stop after a
few minutes