- 14 -
CUSTOMER SUPPORT
Please check out the trouble shooting guide prior to contacting us. Most common
issues and remedies are addressed there, saving you time.
Should you require any assistance regarding this product please gather the
following information and then contact us using the details at the bottom of the page.
• Serial No. - This can be found the product itself
• Original purchase date
• Place of purchase
• Information about the place and conditions of use
• Precise description of the issue or defect
IMPORTANT!! - Please retain your sales receipt, Viavito Customer Care may request
proof of purchase to validate eligibility for warranty service. Warranty cover starts
from the date shown on the proof of purchase.
Trouble Shooting
Left pedal won’t screw in
Ensure it is screwed in anti-clockwise
No power to the console
Ensure that the battery is inserted
correctly
The nuts on the seat don’t tighten
The nuts on the seat have a nylon centre
to ensure they don’t come undone. Keep
turning them clockwise and they will
tighten.
Something is damaged
Please contact customer support
Something is missing from the pack
Please contact customer support
There is no resistance
Please ensure the bike has been set up
according to the instructions. If after
checking the problem is not resolved
please contact customer support
The best way to contact us is via our website: www.viavito.com
Viavito Ltd
42 Clipstone Street
London W1W 5DE
Email: support@viavito.com
