Carefully inspect all items for damages before accepting delivery. note any damages on the
freight bill or express receipt. request name and signature of the carrier’s agent and keep a
copy to support your claim. Upon acceptance of items, owner assumes responsibility for its
safe arrival. Report damages to the carrier and file a claim immediately. Failure to do so may
result in the denial of your claim. The carrier will furnish you with necessary forms for filing a
claim.
Damages on any returns or exchanges caused during transit are not covered under our war
-
ranty (the customer must insure the return with the shipping company). If your range hood is
damaged in transit, please contact us within 14 days of receiving your new order to report the
damages. Victory Range Hoods will, to the best of its ability, file a damage claim and investi-
gate the matter.
Please inspect contents of package(s) carefully upon receiving! We must be notified of any
damages and/or missing parts within fourteen (14) days upon your receipt of the package(s).
Claims will not be accepted after fourteen (14) days. NOTE: Items are thoroughly tested and
carefully packed in our facility before shipping.
Products must be returned in good working condition with ALL original parts and documenta-
tion packed in all original cartons, fillers and shipping cartons. A restocking fee of 10% will be
charged for all approved return(s). Exchanges or returns will not be accepted if the unit has
been installed, and may be rejected if parts are missing.
Make sure to inspect the hood for damages and defects before installation. Appearance flaws
of the hood found after installation and not affecting hood performance are not covered under
our warranty for returns or exchanges. Service visits are not covered under warranty and will
carry a service charge.
If you require assistance, please contact Victory Range Hoods. Please have your order number
and model of the range hood ready. You must have this information in order to receive a response
to your request.
If you need replacement parts, we recommend using only genuine parts. Our accessories
and parts are engineered and designed specifically for VICTORY range hoods. Each part is
rigorously tested assuring the utmost in durability and reliability, providing a factory match,
factory-installed appearance and functionality tailored to each individual range hood model.
583 Nicola Avenue, Port Coquitam, BC, Canada
Toll Free: 1-800-394-4020
info@victoryrangehoods.com
The information in this document is subject to change without notice, please contact Victory Range Hoods for updated details.
VICTORY range hoods
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