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TROUBLESHOOTING
If your DVD player does not seem to be functioning properly, check the items below before you contact
an authorized service center.
Symptom
Check
Power does not turn on or
suddenly turns off.
Make sure the adapter is securely plugged in.
Turn the power off and then back on.
Battery pack is in place but
the power does not turn on
or suddenly turns off.
Check that the battery pack is charged. If not, recharge it.
Remote control won't work
Check that the battery is inserted in the "+" and "-" direction
properly.
The battery may be flat. Replace it with a new one.
Check that the signal transmission is directed at the remote control
sensor on the DVD player.
Remove the obstacle between the remote controller and remote
control sensor.
No picture or sound
Check that the A/V cables are securely connected.
Check that the disc is a DVD, DVD-RW or AUDIO CD.
Do not use a disc that has scratches or dirt.
Check that the label-side of the disc is facing up.
The pick-up lens of the DVD player may be dirty. Contact the
service center for lens cleaning.
Check that the TV channel is set to VIDEO or AV if viewing with a
TV.
No picture
Check that the LCD display is turned on.
No sound
Check that the display panel is open. If it is closed, audio will not be
output to the speakers.
Check the volume setting. If set to zero, turn up volume level.
Check that the headphones are plugged into the PHONES socket.
Speakers cannot be used with the headphones.
No picture and sound
Check that the battery is properly installed and the Adapter is
properly connected.
Distorted video or sound
Use a disc without scratches or dents.
IMPORTANT SAFETY INSTRUCTIONS
The apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such
as vases, shall be placed on the apparatus.
When the AC/DC adapter is used as the disconnect device, the disconnect device shall remain readily
operable. To be completely disconnected the power input, the AC/DC adapter shall be disconnected
from the mains completely.
No naked flame sources, such as lighted candles, should be placed on the apparatus.
Minimum distances 2.0cm around the apparatus for sufficient ventilation. The ventilation should not be
impeded by covering the ventilation openings with items, such as newspapers, table-cloths, curtains,
etc.
The use of apparatus is in tropical and/or moderate climates.
Attention should be drawn to the environmental aspects of battery disposal.
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or
equivalent type. Battery shall not be exposed to excessive heat such as sunshine, fire or the like.
Excessive sound pressure from earphones and headphones can cause hearing loss.
The marking plate is located at the bottom of the apparatus.
LIMITED 90-DAY WARRANTY
We warrant this product to be free from defects in material and workmanship under normal
use for a ninety-day period from the original date of purchase from an authorized VIDAO
dealer. We will repair or replace the unit free of charge should it become defective under this
warranty, providing you, the original purchaser, submit proof of purchase (sales slip) along
with the unit and all accessories.
During the ninety-day period from the original purchase date, we will service or exchange the
unit at no charge. To obtain warranty service or replacement within the ninety-day warranty
period, please return the product and all accessories to the original place of purchase.
For technical support, the VIDAO Technical Support Center is available 24-hours a day,
7-days a week for technical assistance or troubleshooting. To contact us by phone, please
call 1-800-936-1168. To contact us by email, please write us at service@etecusa.com.
This warranty does not cover any product which has been subject to damage due to an act of
nature, misuse, neglect, accident, abuse, commercial use, or modification of, or to, any part
of the product, including the antenna. Damage to any external media such as DVD, CD,
and/or USB or other memory devices are not covered nor is the cost incurred in shipping the
unit for warranty repair. Under no circumstances shall VIDAO be liable for any loss (direct,
indirect, incidental, foreseen, unforeseen, special or consequential) or for any damage
arising out of, or in connection with, the use of this product.
UNDER NO CIRCUMSTANCES WILL VIDAO BE LIABLE FOR ANY INCIDENTAL
OR CONSEQUENTIAL DAMAGES.
This warranty does not cover re-manufactured units, or product sold 'As Is'.
This warranty is valid only to the original purchaser of the Product in the United States,
Canada, and Mexico and grants specific legal rights.
